The Robertson Suites Bukit Bintang

Hotels
•
Independent
8.1 (610 reviews)
No 2 Jalan Robertson ,Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 50150 , Kuala Lumpur , MY
60-182397333

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Children allowed

Facilities

Designated smoking area
Wheelchair accessible
Elevator
Free self parking
Housekeeping on request

Review Highlights

Pros:
Great location
Helpful staff
Family-friendly
Cons:
Cleanliness issues
Malfunctioning amenities

Categories

Cleanliness
6.6
Negative sentiments related to cleanliness issues, including dirty toilets and unpleasant odors.
Service
9.1
Generally positive sentiments about service and helpful early check-in.
Location
9.1
Positive sentiments highlighting convenience and strategic location.
Room Quality
7.6
Mixed sentiments regarding room quality, with some mentions of worn mattresses and odors.
Amenities
7.1
Issues reported with amenities like malfunctioning TV and water heater.
Value for Money
8.1
General satisfaction with the rate paid, though some amenities were lacking.
Food and Beverage
8.6
Not specifically mentioned, but variety in dining options noted nearby.
Overall Experience
8.6
General sentiment reflects a positive overall stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 04:26

Property Description

Designated Smoking Areas
This aparthotel offers designated smoking areas, ensuring a comfortable stay for all guests who appreciate the amenity.

Fully-Equipped Kitchenette
Make yourself at home in this individually decorated apartment with a kitchenette, including a full-sized refrigerator/freezer and an oven, ideal for guests looking for a convenient and private stay.

Convenient Location
Situated in the heart of Kuala Lumpur's vibrant Bukit Bintang area, this aparthotel is within walking distance of popular attractions, shopping centers, and dining options, making it the perfect choice for travelers seeking both convenience and comfort.

Experience the convenience and comfort of this aparthotel during your stay in Kuala Lumpur. Book now to secure your reservation!

Important information:

  • No pets and no service animals are allowed at this property.
  • The property is professionally cleaned.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals not allowed

  • General

    Property follows regional sanitization guidelines Safe & Clean (Malaysia)

  • Smoking

    Smoking permitted

See all policies

Location

Guest Reviews

8.1
Based on 610 reviews
Cleanliness: 6.6
Service: 9.1
Location: 9.1
Room Quality: 7.6
Amenities: 7.1
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 8.6
I
Iqram • extended_group • my
9
Pros:

Best view

2026-02-09 • via Nuitee
S
Siti • extended_group • my
7
Pros:

The facilities

2026-01-31 • via Nuitee
I
Izzuddin • couple • my
10
2026-01-30 • via Nuitee
A
Asmari • extended_group • my
8
Cons:

Not so clean. Got cockroach

2026-01-26 • via Nuitee
S
Siti • couple • my
10
2026-01-26 • via Nuitee
Z
ZARITH • extended_group • my
10
2026-01-20 • via Nuitee
R
Ramanes • extended_group • my
1
Disappointed with the unit condition.
Pros:

The location is ideal, situated in the heart of the city.

Cons:

Heavy traffic since the apartment is located near the end of the road junction.

2026-01-20 • via Nuitee
N
Norizam • extended_group • sg
10
Pros:

Surroundinh

Cons:

Not clean

2026-01-19 • via Nuitee
Y
Yong Bin • extended_group • my
1
Disappointing and very different from our experiences over the past two years.
Pros:

So far, we mainly like the location, as it’s very close to the town area and convenient for getting around.

Cons:

Actually, we did not stay in the room after seeing the environment and facilities, and we decided to find another place instead. We also forgot to take photos, but the room was quite different from the listing. The mirror was discoloured, and the sofa appeared to be simply covered with a cloth. My friend felt itchy after sitting on the sofa and bed.

The parking area was not ideal. While we are not overly sensitive, my friend felt uncomfortable in the car park. The owner/agent was also unusual in their communication. The agent only provided directions at 3 pm despite multiple follow-ups, making it difficult for guests travelling from another state to plan, as it felt like they were preventing us from arriving earlier. After several requests, they still insisted we had to wait until 3 pm for full details and only shared alternative parking information. Since we had two cars but only one parking slot, the second car had to park elsewhere. Full information was finally provided at 2:44 pm, while we were already waiting by the roadside. This was very unfriendly for guests who need to plan their route.

There was also no clear guidance on how to access the property. The instructions only stated:
“You will need your card to navigate around Robertson. The lift needs to be scanned with your card to be used. Put your card on the card sensors to unlock certain doors.”
This meant we had to try multiple doors ourselves, almost like being in an escape room.

Overall, this experience was disappointing and very different from our previous stays. The agent also requested perfect ratings, which we were unable to provide.

2026-01-18 • via Nuitee
P
Philipp • solo_traveller • de
9
2026-01-14 • via Nuitee
A
Azhari • family_with_children • my
10
An exceptional 10-star stay with a spotless, comfortable room, excellent facilities, great location.
Pros:

Super easy, they provide clear guide/instruction through PDF.

Cons:

Minor issue, clogged sink in master bedroom toilet.

2026-01-12 • via Nuitee
M
Muhammad Hafiz • family_with_children • sg
5
2026-01-11 • via Nuitee
N
Norhafizah • family_with_children • my
8
Pros:

View dari bilik memang terbaik..

2026-01-10 • via Nuitee
A
Amalina • family_with_children • sg
4
Will not come back to stay here
Pros:

Location

Cons:

The toilet is not clean. Stains on wall, glass shower door, under the sink. Floor was sticky, sofa covers are not proper. Utensils are not maintained (e.g broken mug handle, scissors not sharp). Door lock system is unreliable, need upgrade.

2026-01-06 • via Nuitee
M
mohd nazim • family_with_children • my
2
Cons:

I have few bad experience
- cockroaches everywhere
- ⁠Tv not working despite technician coming to attend to the problem. One of the purpose of this stay is to have movie night with my kids
- ⁠2nd shower - water heater not working.
- ⁠no shower gel/ soap provided in 1st shower.

2026-01-06 • via Nuitee
Z
ZARATU • couple • my
10
Superb
2026-01-05 • via Nuitee
I
Isha • extended_group • my
10
after this hope mngent can replce time check out 2pm
Pros:

best place but check out to early at 11 am

Cons:

pool

2026-01-03 • via Nuitee
L
LEE • extended_group • my
5
2026-01-02 • via Nuitee
A
Alpiani • extended_group • id
8
2026-01-01 • via Nuitee
T
Theillaiwanei • extended_group • my
2
Verybad
Pros:

Not clean lots of mosquitoes

Cons:

Dont like not clean matters hv bad smell not comfortable

2025-12-30 • via Nuitee