The Robertson Suites Bukit Bintang

Hotels
•
Independent
8.1 (610 reviews)
No 2 Jalan Robertson ,Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 50150 , Kuala Lumpur , MY
60-182397333

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Children allowed

Facilities

Designated smoking area
Wheelchair accessible
Elevator
Free self parking
Housekeeping on request

Review Highlights

Pros:
Great location
Helpful staff
Family-friendly
Cons:
Cleanliness issues
Malfunctioning amenities

Categories

Cleanliness
6.6
Negative sentiments related to cleanliness issues, including dirty toilets and unpleasant odors.
Service
9.1
Generally positive sentiments about service and helpful early check-in.
Location
9.1
Positive sentiments highlighting convenience and strategic location.
Room Quality
7.6
Mixed sentiments regarding room quality, with some mentions of worn mattresses and odors.
Amenities
7.1
Issues reported with amenities like malfunctioning TV and water heater.
Value for Money
8.1
General satisfaction with the rate paid, though some amenities were lacking.
Food and Beverage
8.6
Not specifically mentioned, but variety in dining options noted nearby.
Overall Experience
8.6
General sentiment reflects a positive overall stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 04:26

Property Description

Designated Smoking Areas
This aparthotel offers designated smoking areas, ensuring a comfortable stay for all guests who appreciate the amenity.

Fully-Equipped Kitchenette
Make yourself at home in this individually decorated apartment with a kitchenette, including a full-sized refrigerator/freezer and an oven, ideal for guests looking for a convenient and private stay.

Convenient Location
Situated in the heart of Kuala Lumpur's vibrant Bukit Bintang area, this aparthotel is within walking distance of popular attractions, shopping centers, and dining options, making it the perfect choice for travelers seeking both convenience and comfort.

Experience the convenience and comfort of this aparthotel during your stay in Kuala Lumpur. Book now to secure your reservation!

Important information:

  • No pets and no service animals are allowed at this property.
  • The property is professionally cleaned.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals not allowed

  • General

    Property follows regional sanitization guidelines Safe & Clean (Malaysia)

  • Smoking

    Smoking permitted

See all policies

Location

Guest Reviews

8.1
Based on 610 reviews
Cleanliness: 6.6
Service: 9.1
Location: 9.1
Room Quality: 7.6
Amenities: 7.1
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 8.6
S
Stanley • solo_traveller • nl
1
😬😬😬😬
Pros:

Goede locatie

Cons:

Appartement had achterstallig onderhoud.
Lakens van het bed waren niet schoon, overal stof en muren en kastjes waren smerig.
Na een klacht zouden ze direct schoonmaken maar terugkomst weinig veranderd.
Ook tot laat in de avond/nacht housemuziek met harde bass waardoor de ramen bleven trillen.

2026-07-25 • via Nuitee
K
Karina Absalonsen • extended_group • dk
9
Lys lejlighed, tæt på seværdigheder.
Pros:

Lys og rummelig lejlighed med plads til 4 voksne. Beliggenheden gør det nemt at opleve området, da mange seværdigheder kan nås på blot 10-15 minutters gang. Der findes desuden flere restauranter, caféer og kiosker lige i nærheden.
Fantastisk udsigt fra 42. etage og kæmpe stor swimmingpool.

Cons:

Der var ikke så meget køkkenudstyr. Det gjorde ikke os noget da vi spiste ude.

2026-07-25 • via Nuitee
N
Nurhusna • solo_traveller • my
9
Pros:

Good environment

Cons:

Nothing

2026-07-24 • via Nuitee
N
NABIL KHAZRAN • extended_group • my
6
Need to fix the issue
Pros:

Clean kitchen working

Cons:

Water heater need to replace new
Acess card only have 1 if stay with children hard to go carpark and swimming pool

2026-07-23 • via Nuitee
R
ROHANA • solo_traveller • my
8
Pros:

all ok semua ke mudahan senang cari

2026-07-23 • via Nuitee
C
Claudia Zuidema • family_with_children • nl
9
2026-07-23 • via Nuitee
A
Ahjak • extended_group • my
10
2026-07-23 • via Nuitee
K
Kylie Bock • solo_traveller • au
8
2026-07-23 • via Nuitee
F
Falco • solo_traveller • nl
10
Pros:

Uitzicht vanuit de kamer, dakterras en zwembad.

Cons:

Niet van toepassing

2026-07-23 • via Nuitee
D
David. • couple • au
9
Wonderful place to stay
Pros:

Large living area and seperate bedroom. Great pool. Very handy to Jalaon Alor (streetfood) and Changkat Bukit Bintang, (bars). Good views - see photos.

Cons:

No hotel restraunt, but I'm being pedantic as there is so much food nearby. Public transport is about a !km walk, but GRAB is as close as your phone.

2026-07-22 • via Nuitee
M
Merete • extended_group • dk
7
2026-07-22 • via Nuitee
J
Jutta • family_with_children • de
8
Schönes Apartment in toller Lage
Pros:

Tolle Lage, schöner Pool, großzügiges Apartement

Cons:

Keine Kaffeemaschine

2026-07-22 • via Nuitee
M
Michelle • solo_traveller • au
10
Pros:

Everything was fantastic thank you

2026-07-22 • via Nuitee
R
Rangras • extended_group • in
1
disaster
Pros:

nothing

Cons:

everything- from the dirty rooms and toilets to the smelly lobby to the rude staff (Randy) , . dirty bed sheets, torn up towels, no AC in the rooms, the worst place i have every stayed at. tried connecting with the booking.com team as well but no one responded.

2026-07-21 • via Nuitee
G
Gianluca • family_with_children • it
10
È andato tutto molto bene. La differenza la fa l’agenzia che affitta gli appartamenti, questa è eccezionalmente attenta
Pros:

Posizione, pulizia, staff cortese e attento, servizi.
Piscine molto belle.

Cons:

Se propio c’è da trovare una negativita’ la struttura e’ un Po’ datata ed in alcuni dettagli si notano gli anni.

2026-07-21 • via Nuitee
A
Aazzabi • couple • fr
5
Une fois pas 2
Pros:

La machine à laver et la clim

Cons:

Tache sur les murs, des cheveux sur les murs de la salle de bain, tache sur les draps et serviette, odeur désagréable dans l'appartement + odeur d'égout dans la salle de bain et dans l'entrée de l'immeuble

2026-07-21 • via Nuitee
S
Suman • extended_group • au
6
Good experience, near market
Pros:

Swimming pool

Cons:

WhatsApp Customer service

2026-07-21 • via Nuitee
H
Husna • couple • my
8
just fine
Pros:

everything was functioning well

Cons:

the lobby was smelly. once get out of the elevator, had to rushed to get out of the lobby because cant stand the smell. toilet area also smell not good not because the toilet wasn’t clean but because the odor from the water trap i think. a bit noisy since it’s close to the train station but can tolerate

2026-07-20 • via Nuitee
H
Humam • solo_traveller • gb
10
2026-07-20 • via Nuitee
S
Shakoor • family_with_children • gb
6
Overall it has all you need but please take the above in for improvement
Cons:

Was noisy during the night and my children found it difficult to stay. The bed sheets in one room were not changed. So we did not use that room.

2026-07-20 • via Nuitee