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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Safety deposit box
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Tour desk
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Concierge service
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Physical distancing in dining areas
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Food delivered to guest room
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Reception hall
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Exercise/lap pool
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Covered parking
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Swimming nearby
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious 4-Star Stay in Palembang City Centre
Modern Amenities: Aston Palembang Hotel & Convention Centre features an outdoor pool, gym, and spa for ultimate relaxation during your stay.
Convenient Location: Situated just 240 metres from Palembang Square, this hotel is only a 20-minute drive from Mahmud Badaruddin Airport, making it easily accessible for travelers.
Dining Excellence: Indulge in a culinary experience at Belido Restaurant, offering a variety of Western and seafood dishes in an elegant setting.
Experience luxury and convenience at Aston Palembang Hotel & Convention Centre. Book your stay now for a memorable experience.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
People no matter the age stay for Rp 350,000 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Private parking is possible on site (reservation is not needed) and costs IDR 38721 per day.
Location
Guest Reviews
Das Personal war super freundlich. Eine Moschee ist 500 Meter vom Hotel entfernt.
Room is very poor and not well maintained
Nothing
ممتاز
لايوجد
I enjoyed staying at this hotel. The location is near downtown, which made it convenient for us to rest at the hotel in the middle of our activities, as we intended to visit tourist attractions in the city. The service from the staff was great. I requested an interconnecting room, but since they did not have one, they provided us with side-by-side rooms instead.
The pool is not big, and my kids are old and tall enough to use it (it is 1.5m deep at the minimum and not recommended for children under 5 years old). They did not provide complimentary drinks in the room, but I appreciated that they provided a dispenser so we could refill our drinks anytime. They also provided a jug for us to use for refilling water.
Suggestions for improvement:
We arrived during a renovation in the basement area, which was full of dust. The hotel staff should have compensated for the inconvenience in some way.
The quality of the bath towels can be improved. They were clean, but it was evident that they were old and had been used for a long time.
The room is not soundproof, so we could hear noise from the hallway as well as from the room next to ours.
If you plan to stay at the hotel without intending to use the pool and prefer to have activities near the city, this hotel can be a good option.
location
Nothing special with breakfast choice, expect more local food and delicattesen. breakfast area just front of lobby is not comfortable, people's from reception guest and wedding event just walk around. Very weird customer flow.
Very good
Nil
Clean, staff is polite, breakfast was good
One of our room waiting for 2 hours for checkin, because the room is being cleaned
helpful staff
crowded breakfast buffet
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