Residence Inn Panama City Beach Pier Park

I liked everything about the property.

The location the amenities.

Last day staff very friendly. Others not so much

The room was expensive and I had to pay for parking for each day of my stay that was non refundable. Room service comes on your 2nd night to do a refresh and remove trash… they didn’t remove all my trash so I had to start sitting it outside in the hallway. There were no extra bags for the bigger trashcan after it was pulled out. I had to call for more towels and then they gave me just big towels instead of 4 sets like a rag and towel for each person. They knew how many people were staying there so why not accommodate for that. When I called for the towels she said I had to come get them. What kind of room service is that. I never read anything about an accidental fee until I arrived to check in which is also not okay. I don’t remember seeing anything about paying for parking fees either.

Nothing

Bathroom had mold on the ceiling broken glass under our couch from a previous stay room service staff never came to tidy up the room we had to call the front desk for towels and rags breakfast selection minimal not a big variety no lobby awning to park your car for checking in and out just in case of rain so any bad weather and you’re out of luck

Good

I was only there one night but did not have any complaints about my stay.

No upgrade available. No luggage carts were available coming in and going out. A family of five trying to haul all their goods to a room without a cart is terrible. Management even tried to look throughout the property and couldn’t find a one. There was also blood on the pillow case. At least I think it was blood.

Breakfast could be better more options a waffle iron first I seen a place with no waffle maker bacon for as much as we paid

Dear Marriott Customer Care,
I am writing to express my disappointment regarding my recent stay at the Residence Inn in Panama City Beach, Florida. Unfortunately, this was one of the worst hotel experiences I have ever had, especially considering I paid nearly $500 for a single night’s stay.
Upon arriving in my room, I discovered that the bedding was visibly dirty. I contacted the front desk expecting housekeeping assistance, but instead was told I would need to come to the front desk myself to exchange the linens. I brought the soiled bedding downstairs, only to be handed a fitted sheet that was heavily stained. When I politely requested clean linens, the front desk employee responded rudely and stated that they did not have any clean sheets available. I found this completely unacceptable. No guest paying premium rates should ever be told that a hotel has no clean bedding available.
Unfortunately, the poor experience continued the following morning. During breakfast, the orange juice had run out, and when I brought it to the staff’s attention, I was met with the same dismissive and unprofessional attitude rather than any attempt to address the issue.
While I understand that occasional issues can arise at any hotel, there is no excuse for dirty bedding, a lack of clean replacement linens, and repeated rude interactions with staff. Cleanliness and customer service are fundamental expectations, particularly at a Marriott property.
This experience has left me extremely disappointed and has seriously damaged my confidence in the Marriott brand. Based on this stay, I would be very hesitant to choose a Marriott hotel again.
I would appreciate your review of this matter and a response regarding how Marriott intends to address these service and cleanliness failures. I hope you will take this complaint seriously so that future guests do not have a similar experience.
Sincerely,
Amanda Bollinger

Little on the pricey side