Hotel Laurier - Apartment Style Residence

no amenities - i think there was a miscommunication between the staffs and accidentally gave me unprepared room. Moderate rating because i got a reimbursement and discount offer for next stay

The living room was airconditioned but not the bedrooms. The beds were a bit uncomfortable. The kitchen was good to look at but no equipment, neither plates, nor cups, nor cutlery. Our car was broken into in the parking lot but nothing was stolen.

Many things

Check in no later than 10pm. No microwave, no toothbrush and toothpaste.

Extremely uncomfortable beds and couch
Neighbours above us were screaming at each other until 3 am - so badly I considered calling the police as I thought someone was being abused
Furniture ‘scraping’ above as well - periodically until 3 am. Paper thin ceilings

One of the showers dripped but with the bathroom door closed you didn’t notice.

Shortly after we arrived, we discovered our apartment had bed bugs. Luckily we got a refund, but I think this is a very serious problem.

It wasn’t very clean, the mattresses were terrible and the blankets provided were so thin we were cold during the night.

I did not like the drop off instructions for keys if you leave before 8:00 am. In our building the drop off instructions were impossible the keys did not fit where they said to leave them.

When we took them to the office the inside door was locked so you could not get to the drop box. There was another woman there who was also trying to drop off her keys. We finally got in when someone left the building but they really did not want to let us in until they saw the keys and heard our story.

Trying to return the keys took over 20 minutes meaning we did not beat the crowds to parking in Fergus and we JUST made it to compete in time.

I wished microwave was available so that I can heat up my own cooked food as well as cutler/utentils(throw away paper plates/wood utentils) to use for a short stay.

Not a negative but something to consider. People should make sure their expectations are realistic, since it is a university dorm room and more basic than a hotel.

We were glad we brought our own coffee maker, cups, glasses, bottle opener, etc. Kitchen has absolutely nothing in it except a working stove and refrigerator. Drawers and cupboards are all empty. That point could be clarified in the property description. Also, we experienced a very slow check-in process as a sports team arrived just before we did and individually checked in.

The bed is very small and uncomfortable. Literally, it's students' dorm.

The wooden floors were sticky, not clean.... probably vaccumed but not mopped.. we had a layer or black coating on our feet within minutes of taking off the shoes

There was no light at the sitting room (defective). There was no light at one of the bathrooms (defective). The blanket is thin. Nothing in the kitchen, not even a kettle.