Avatel Bukit Mertajam by Cocotel powered by fave

Hotels
•
OYO Rooms
6.3 (397 reviews)
11, SOLOK BETEK 1, TAMAN SERI JAYA, 14000 BUKIT MERTAJAM, PULAU PINANG. , George Town , my

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Lift / Elevator
Non-smoking throughout
Fire extinguishers
First aid kit available
Physical distancing in dining areas
CCTV outside property
24-hour security
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Proximity to key areas
Good breakfast location
Cons:
Lack of daily cleaning
Issues with amenities functionality
Unpleasant interactions with staff
Overpriced services

Categories

Cleanliness
7.2
Guests had mixed opinions on cleanliness, with some mentioning the lack of daily cleaning and issues with the shower.
Service
7.8
While some guests appreciated the friendly and helpful staff, others mentioned unpleasant interactions and lack of services.
Location
7.7
The hotel's location was generally praised for its proximity to key areas, but complaints about the parking and surrounding area were also noted.
Room Quality
7.5
Guests appreciated the spacious rooms but had issues with the functionality of amenities like the shower and air conditioning.
Amenities
6.5
Mixed reviews on amenities, with mentions of limited services like no room cleaning and lack of parking.
Value for Money
5.9
Guests had concerns about the pricing relative to the services offered, with some feeling it was overpriced.
Food and Beverage
7.5
Positive feedback on breakfast quality and easy location, with some guests feeling it was expensive.
Overall Experience
7.5
Most guests had a mixed experience with the hotel, with both positive and negative aspects highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-09-05 04:15

Property Description

Convenient Location

Located just a short distance away from Penang Bridge and Queensbay Mall, Avatel Bukit Mertajam offers easy access to key attractions in the area.

Modern Amenities

Enjoy the convenience of free WiFi throughout the hotel, ensuring you stay connected throughout your stay.

Nearby Attractions

Explore popular destinations like 1st Avenue Penang and Penang Times Square, all within a short distance from the hotel.

Book your stay at Avatel Bukit Mertajam for a comfortable and connected experience in George Town.

Check-in and check-out hours:

Location

Guest Reviews

6.3
Based on 397 reviews
Cleanliness: 7.2
Service: 7.8
Location: 7.7
Room Quality: 7.5
Amenities: 6.5
Value for Money: 5.9
Food and Beverage: 7.5
Overall Experience: 7.5
M
magasparan • couple • my
9
2025-10-01 • via Nuitee
A
Aelvin lee • family_with_children • my
8
2025-09-29 • via Nuitee
U
Umar • solo_traveller • my
6
Pros:

The hotel is okay, close to 7-Eleven, and if you drive a little there are eateries. The room is also spacious and there’s a lift.

Cons:

Parking is limited, the blanket has some stains, and the bathroom is clogged. When showering, the water gets stagnant.

2025-09-20 • via Nuitee
C
Chia • family_with_children • my
8
2025-09-07 • via Nuitee
G
Gj • family_with_children • my
9
Pros:

Location and the room .. very clean and comfortable

Cons:

Toilet's cleanliness needs to improve

2025-09-06 • via Nuitee
• extended_group • my
6
good
Pros:

near KTM Bukit Mertajam. easy access to convenience store downstairs. The bed was comfortable. Not noisy although beside main road.

Cons:

The equipment could be maintained better. the hand bidet is spilling out water. it wets my pants. The free wifi is not very good, sometimes loading. even own network is loading, making it a bit challenging to browse internet

2025-09-03 • via Nuitee
M
Muhammad Syafiq Danial • solo_traveller • my
3
Cons:

tuala sarung bantal toilet semua kotor x berbaloi bayar better stay hotel lain

2025-09-02 • via Nuitee
L
lim • solo_traveller • my
4
2025-08-22 • via Nuitee
A
Allif • solo_traveller • my
9
2025-08-21 • via Nuitee
K
Kamarudzaman • family_with_children • my
10
2025-08-13 • via Nuitee
• solo_traveller • my
8
For the price I paid for it, it is quite comfortable in my time in need
Pros:

I like that it located exactly as close as possible to the place I need to go to during the stay. Since I'm staying for more than 5 nights, I requested for a more spacious room, which they deliver!

Cons:

There is no room services/ cleaning daily done since I'm staying for more than 1 night (5 nights to be exact). I need to put my waste basket outside the door for them to come and clean up. I also hate that the hot shower does not working properly and I need to settle for lukewarm/ cold shower everyday. Please be aware that the front of the hotel is very close to a foreign workers hostel. So there quiet a few of them lingering around at night, though as far as I'm concern no one bothered you at all. The parking space in front of the hotel is not exactly what I would call a proper parking space. It is jumble around and you may park at your own risk.

2025-08-11 • via Nuitee
S
Saroj Kumar • family_with_children • np
10
2025-08-11 • via Nuitee
C
CHONG • family_with_children • my
2
2025-08-09 • via Nuitee
(
(dvs) • review category business travellers • my
8
Very good
2025-08-01 • via Nuitee
A
A • review category business travellers • my
10
Confortable
Pros:

Keep up

Cons:

All running smooth

2025-08-01 • via Nuitee
S
Sivakumaran • review category business travellers • my
7
Good
2025-07-28 • via Nuitee
N
Norliyana • family with young children • my
10
Exceptional
2025-07-12 • via Nuitee
V
Vikneshvaren • young couple • my
1
DO NOT BOOK THIS HOTEL, from genius customers lvl 3
Pros:

Nothing specific

Cons:

Smells, bad aircon, bad location, unpleasant stuffs, rude staff , no water bottle given, no parking given

2025-07-09 • via Nuitee
R
Ram • review category business travellers • np
8
Nice
Pros:

Breakfast good location very easy to find

Cons:

Expensive

2025-06-23 • via Nuitee
M
Mohd • family with young children • my
8
Very good
2025-06-21 • via Nuitee