City Express by Marriott Playa del Carmen

Hotels
•
City Express
8.6 (109 reviews)
Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, México , Playa del Carmen , mx

listing image 1
Show all photos
Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean spaces
Cons:
Cleanliness issues
Unfriendly service
Poor breakfast quality

Categories

Cleanliness
8.06
Several reviews mentioned unclean aspects and issues like roaches and cleanliness of bathrooms.
Service
9.53
Some reviews highlight friendly staff, but there are complaints about unhelpful personnel.
Location
9.07
Guests appreciated the convenient location of the hotel close to important areas.
Room Quality
8.02
Issues with small and uncomfortable rooms were noted, along with cleanliness problems.
Amenities
8.55
Positive mentions of facilities like a swimming pool and breakfast, though some suggested improvements.
Value for Money
9.01
Generally perceived as a good value, especially for brief stays.
Food and Beverage
7.56
Breakfast options received negative feedback; some found it basic.
Overall Experience
9.03
Mixed sentiment, with positives about location and amenities but significant negatives about cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:41

Property Description

Modern Hotel near Playa del Carmen Beach

Free Wi-Fi and Beach Club: Stay connected with complimentary Wi-Fi and relax at the beach club for a perfect getaway.

Convenient Amenities: Enjoy air-conditioned rooms with flat-screen TV, gym access, and 24-hour reception with safety deposit boxes.

Near Top Attractions: Explore Xcaret and Xplor Parks just a short drive away, then experience the vibrant 5th Avenue nearby.

Book now to secure your spot and experience the best of Playa del Carmen at Cityexpress Playa del Carmen!

Important information:

Please bring a printed copy of your booking confirmation with you when checking in.

Please note that 2 children under 12 years old are welcome to stay in existing beds as long as the maximum occupancy per room is not exceeded.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    You haven't added any cots.
    You haven't added any extra beds.

Location