Crystal Hotel Shanghai The Bund Yu Garden

Hotels
•
Huazhu Hotels
8.9 (58 reviews)
399 Renmin Road, Huangpu District , Shanghai , cn

listing image 1
Show all photos

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Non-smoking throughout
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Comfortable rooms
Cons:
Cleanliness issues
Language barrier
Limited breakfast options

Categories

Cleanliness
8.25
Some reviews mentioned dirty towels and other cleanliness issues.
Service
9.45
Staff are described as very helpful and attentive, with efforts to communicate.
Location
9.25
Many reviews highlight the excellent location near attractions.
Room Quality
8.75
Rooms are spacious and comfortable but some issues with noise and air quality.
Amenities
8.75
Amenities are satisfactory, though some breakfast options were limited.
Value for Money
8.75
Considered fair value given the location and quality of stay.
Food and Beverage
8.75
Breakfast variety received positive remarks.
Overall Experience
9.25
Overall satisfaction is high with many positive mentions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:47

Property Description

Prime Location
Modern Amenities
Delicious Dining Options

Book your stay at Crystal Orange Hotel Shanghai The Bund Yu Garden for a luxurious experience in the heart of Shanghai!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 58 reviews
Cleanliness: 8.25
Service: 9.45
Location: 9.25
Room Quality: 8.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.25
E
Eng Beng • extended_group • sg
9
Relaxing Shanghai trip with comfortable stay with Crystal Orange Shanghai (at The Bund)
Pros:

The location is really super convenient, just front of the entrance is bus stop, less than 5 mins walk to metro and all the local foods stalls and the famous Yuyuan (Yu Garden).

The room is considered really spacious and the variety breakfast is really good.
There is this washing machine and dryer facility where you don’t have to bother bring much clothing.
They also have the robot which will help to deliver food to your room step, I have tried it and it was fantastic!! 😊

The walking distance to Shanghai The Bund is around 10mins which make it so easy to visit The Bund every night to enjoy great Shanghai Bund night-view

Cons:

The only 2 things I feel need improvement are the sound proof and the guest room door (is not easy to close properly and the door started making sound, I have to push harder or just wham the door… where the sound is really loud).

2026-03-21 • via Nuitee
S
Steven • couple • nl
7
Nice rooms but few fresh air
Pros:

Good location

Cons:

The hotel room we had didn't have a window that can open. The ventilation of the room was very poor and few fresh air was available in the room, which caused headaches. Also with the sun on the window in the morning the room reached temperatures of 26+ degrees Celsius, with no possibility to cool down the room.
The staff offered a ventilator but this doesn't solve the problem which is the need of FRESH air. I understand that the system is set to heating and not AC in the winter, but unfortunately this issue made the stay less comfortable.

2026-03-17 • via Nuitee
Владимир • couple • ru
9
Pros:

Отличное расположение для знакомством с Шанхайем, рядом метро для удобства передвижения по городу, старый город, набережная, мин 15 ходьбы магазины одежды. Уборка была каждый день, замена халатов и полотенец каждый день, постельного белья на 3й, чисто. Завтрак на 4+, но голодным не будешь. Цена/качество 5.

2026-03-17 • via Nuitee
F
Fika • extended_group • au
10
Lovely stay at Yu Garden
Pros:

Rooms were large and clean. Beds and pillows were comfortable. Large sink countertops and also space for tea and meals if you need it. Has delivery robots but there are so many food vendors within walking distance since the location is right outside Yu Garden. Super convenient location! Staff were friendly and helpful.

2026-03-17 • via Nuitee
P
Paolo • solo_traveller • it
9
Pros:

Wide and spacious room.

Cons:

Receptionists not speaking English

2026-03-13 • via Nuitee
Y
Yuly • couple • il
10
Pros:

Все отлично

Cons:

Все понравилось

2026-03-10 • via Nuitee
M
Matteo • solo_traveller • it
10
Ottimo soggiorno
Pros:

Struttura pulita e moderna

2026-03-09 • via Nuitee
M
Mariia • couple • ru
10
Прекрасный уютный отель
Pros:

-отличное расположение, рядом сад Юй Юань с кварталом в классическом стиле и набережная, до главной торговой улицы (Nanjing Road) тоже можно легко дойти пешком
- в 5 минутах станция метро (ветка 10,14). До аэропорта Пудун можно добраться с одной пересадкой на метро или на Маглев.
- красивый, чистый номер с вышитыми птичками у изголовья кровати
- удобный матрас, качественное постельное белье
- все необходимые мелочи в номере от халатов с тапочками до противогазов)
- приветливый персонал, готов помочь с любой ситуацией, но не знает английский, как и многие в Китае

Cons:

Странный запах в номере, возможно используют такой ароматизатор, но это не портит впечатления

2026-03-06 • via Nuitee
I
Ilia • couple • cy
7
2026-02-08 • via Nuitee
I
Ilia • couple • ru
10
Pros:

Отель супер и локация очень хорошая, прям в отеле есть 7eleven

Cons:

Пытались заселить в номер категории ниже, чем была забронирована

2026-01-29 • via Nuitee
T
TSE WEI • couple • tw
8
2026-01-21 • via Nuitee
G
Gabriel • solo_traveller • br
8
2026-01-19 • via Nuitee
冉 • couple • cn
6
2026-01-19 • via Nuitee
E
Ekaterina • couple • ru
6
2026-01-03 • via Nuitee
A
Adens • couple • fr
10
2026-01-03 • via Nuitee
J
Josep Maria • couple • es
10
Ubicación ideal para visitar Changhai
Pros:

Ubicación excelente para el yuyu garden y el bund. Servicio correcto y muy atento. Desayuno bufet

2026-01-02 • via Nuitee
J
Josep Maria • couple • es
10
2026-01-02 • via Nuitee
B
Bianca • couple • it
8
Pros:

La posizione perfetta, vicino a tutti i punti di interesse più importanti e a 2 linee della metropolitana, la pulizia e cura nei dettagli fanno sentire gli ospiti davvero a proprio agio.

Cons:

Un minimo di conoscenza dell’inglese da parte dei receptionist e qualche opzione internazionale alla colazione, renderebbero semplicemente perfetto il soggiorno al Crystal Orange.

2025-12-31 • via Nuitee
P
Patrick Raimund • solo_traveller • de
8
Pros:

Das Frühstück war super und die Lage ideal für Sightseeing

Cons:

Man konnte die Zimmer kaum lüften weshalb die Luft sehr stickig war. Zudem hat das Check In sehr lange gedauert

2025-12-30 • via Nuitee
C
Christine • solo_traveller • nl
9
nice
Pros:

roomy, clean, great location

Cons:

view wasn’t particularly special

2025-12-15 • via Nuitee