Costa Sur Resort, Classico Collection by Sonesta

Hotels
8.3 (50 reviews)
Carr. a Barra de Navidad Km 4.5 Suite A , Puerto Vallarta , mx

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Service
Amenities
Cons:
Cleanliness
Room Quality
Food and Beverage

Categories

Cleanliness
7.88
Mixed feedback; room cleanliness was positive, but issues with pest control affected the overall sentiment.
Service
9.35
Staff were described as helpful and kind, enhancing the experience considerably.
Location
9.39
Location received high praise, with guests enjoying the beach proximity and tranquility.
Room Quality
7.34
Rooms were noted to vary from photos; some guests expressed disappointment with room upkeep.
Amenities
8.37
Amenities were adequate, including a kitchenette and pool, though some were underwhelming.
Value for Money
7.83
Feedback on food and beverage options indicated poor value, impacting overall perceptions.
Food and Beverage
7.38
Limited menu options and lack of creativity impacted satisfaction; food quality was perceived as poor.
Overall Experience
8.85
Guests had memorable stays despite minor issues, reflecting a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:02

Property Description

Luxurious Amenities
Costa Sur Resort offers a private beach area, an outdoor pool, and a fitness center to ensure a truly relaxing stay.

Dining with a View
Indulge in delicious meals at the hotel's restaurant while overlooking stunning sea views or enjoy a drink at the bar.

Unforgettable Experiences
From hiking to snorkeling and table tennis, guests can create lasting memories with the exciting activities available nearby.

To book your stay at Costa Sur Resort, Classico Collection by Sonesta for a memorable experience, visit our website now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 50 reviews
Cleanliness: 7.88
Service: 9.35
Location: 9.39
Room Quality: 7.34
Amenities: 8.37
Value for Money: 7.83
Food and Beverage: 7.38
Overall Experience: 8.85
V
Valerie • solo_traveller • ca
9
Very comfortable and a really lovely stay.
Pros:

Right on the ocean. Lovely pool. Seven minutes by bus into town.

Cons:

Rooms could be a bit more updated and kitchenette needs a few more eating/cooking items

2026-02-12 • via Nuitee
D
Dan • couple • ca
3
Not happy with the place and will not recommend nor return
Cons:

Room not as advertised missing fridge and microwave. Moved to a different room but not right away. Frequently no towels for the pool items on the menu unavailable for days at a time.

2026-02-09 • via Nuitee
G
GERARDO GUZMÁN P • family_with_children • mx
8
Pros:

La alberca climatizada

Cons:

El personal de recepción que nos atendió, la playa en persona es muy pedregosa.

2026-02-09 • via Nuitee
R
Ricardo • extended_group • mx
7
Pros:

The beach

Cons:

No complimentary drinks

2026-01-19 • via Nuitee
J
Juan Carlos • family_with_children • us
9
2026-01-13 • via Nuitee
R
Rafael • couple • us
5
Pros:

Location and view was amazing

Cons:

Air conditioning did even cool the room

2026-01-10 • via Nuitee
R
Rojo González • family_with_children • mx
9
2026-01-09 • via Nuitee
H
Hara • family_with_children • mx
10
2025-12-30 • via Nuitee
I
Ilse • family_with_children • mx
8
2025-12-29 • via Nuitee
L
Lois • couple • us
9
On the beach…
Pros:

Location

Cons:

Everything was what we wanted

2025-12-20 • via Nuitee
R
Rosalie • couple • ca
10
Absolutely lovely. We certainly will be back 🩷
Pros:

We LOVED the location and amenities at the hotel. It was nice to have a kitchenette in our room, a restaurant at the hotel in case we didn’t want to cook, along with spa, gym and, swimming pool. We also were very happy with the cleanliness of our room, pool and, entire resort. The staff were very helpful and kind which helped make our stay so memorable

Cons:

The highway could be loud during peak times of the day

2025-12-14 • via Nuitee
O
Omar • family_with_children • mx
1
Pros:

Pesimo

Cons:

Cucarachas
Miles de hormiguitas nuestra despensa lleba de hirmigas cajones y cams con cucarachas

2025-12-07 • via Nuitee
L
Lara • family_with_children • mx
10
Pros:

La atención y limpieza del personal y del hotel

Cons:

00000

2025-12-06 • via Nuitee
D
David • family_with_children • us
10
2025-11-28 • via Nuitee
G
González • couple • mx
8
2025-11-12 • via Nuitee
E
Erendira • family_with_children • mx
9
Pros:

Ubicacion y tranquilidad

Cons:

Las habitaciones no son como se muestran en las fotos, varían por detalles

2025-11-10 • via Nuitee
L
Leslie • solo_traveller • us
10
Like home
Pros:

This was my 24th year. Like home

2025-11-08 • via Nuitee
M
maritza • couple • mx
10
Pros:

Excelente servicios y personal, las habitaciones son algo viejas, pero las instalaciones son muy buenas

2025-10-29 • via Nuitee
N
Nancy Veronica • family_with_children • mx
9
La experiencia fue agradable, pero hay muchos aspectos que podrían mejorarse.
Pros:

Lo que más me gustó fue la ubicación. Se logró perfectamente el objetivo de descansar, ya que el lugar está alejado del ruido y el ajetreo de la ciudad.

Cons:

La comida del restaurante no me pareció muy variada; el menú ofrecía pocas opciones y los platillos eran poco creativos. Además, la presentación me pareció bastante pobre y, considerando la relación entre precio y cantidad, no me pareció una experiencia satisfactoria. Creo pueden mejorar en esa area

2025-10-29 • via Nuitee
M
María Teresa • family_with_children • mx
10
Pros:

La atención

Cons:

Fue genial

2025-10-21 • via Nuitee