InterContinental San Salvador-Metrocentro Mall by IHG

Hotels
•
InterContinental Hotels & Resorts
8.8 (462 reviews)
Boulevard de los Heroes y Avenida Sisimiles , San Salvador , SV

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean
Great location
Friendly staff
Good facilities
Cons:
Food quality issues
Long wait times
Extra charges

Categories

Cleanliness
8.51
General positive remarks about cleanliness, though some issues were noted.
Service
9.48
Repeated positive feedback regarding service and staff attentiveness.
Location
9.52
Praised for its convenient location near shops and restaurants.
Room Quality
8.47
Overall comfortable but some complaints about noise.
Amenities
9
Facilities described as great, but some areas for improvement mentioned.
Value for Money
8.46
Concerns about pricing and extra charges mentioned.
Food and Beverage
7.51
Negative feedback on food quality and extra charges for children's meals.
Overall Experience
9.48
Generally a favorable experience highlighted by multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 20:31

Property Description

Luxurious Amenities and Services

Featuring an outdoor swimming pool, a spa, and a 24-hour gym, the Real Intercontinental San Salvador offers a luxurious stay in the heart of the city. The hotel's stylish rooms are equipped with modern comforts such as flat-screen TVs, minibars, and coffee makers, ensuring a relaxing experience for guests.

Fine Dining Experience

Indulge in a culinary journey at the hotel's three concept restaurants, offering a diverse range of cuisines including Brazilian Rodizio steakhouse, Stone Flame Oven dishes, and a Sushi Lounge and Bar. Whether you're a food enthusiast or looking for a special dining experience, the hotel caters to all tastes.

Convenient Location

Located just 293 meters from Central America’s largest shopping center, guests have easy access to a variety of entertainment options including boutiques, restaurants, a theatre, bars, and a cinema. Additionally, with proximity to El Salvador’s International Airport, the hotel ensures a seamless travel experience for visitors.

Book your luxurious stay at Real Intercontinental San Salvador for an unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 462 reviews
Cleanliness: 8.51
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 9
Value for Money: 8.46
Food and Beverage: 7.51
Overall Experience: 9.48
J
Jeffrey • couple • us
10
2026-10-21 • via Nuitee
M
Melissa • family_with_children • sv
8
2026-10-21 • via Nuitee
L
Laura • couple • ec
2
Pros:

Mal muy mal en la tarifa teníamos desayuno incluido, mi pareja tenía una competencia en ilopango por lo que teníamos que salir antes de las 6 am solicitamos el lunch box y nos dijeron que tenía valor adicional y que solo por esta ves nos podían dar uno .

Cons:

El servicio de la gente de recepción muy malo quisimos hablar con el manager y no se acercó

2026-10-19 • via Nuitee
F
Fabiola • solo_traveller • gt
7
Pros:

La ubicación, y las instalaciones muy bonitas

Cons:

Que mis habitaciones parecería que nos las habían usado en dias y no las limpiaron antes de mi llegada, estaba todo empolvado. El minibar de una de las habitaciones no lo llenaron con lo que supuestamente debía tener. En conclusión, no revisaron las habitaciones antes de entregarnoslas

2026-10-19 • via Nuitee
T
Tatiana • solo_traveller • cr
8
Delicioso desayuno y personal super amable.
Pros:

Gran desayuno y el personal muy amable.

Cons:

El hotel ya se siente descuidado y viejo.

2026-10-14 • via Nuitee
A
Aguilar Rourk • extended_group • es
10
2026-09-17 • via Nuitee
E
Edgar Antonio • couple • gt
9
2026-09-08 • via Nuitee
C
Conway • solo_traveller • gb
2
Pros:

Amenities

Cons:

They overcharged me $1000. They informed me so I requested a written confirmation several times confirming it would be sent, they promised it would be in my account by the time I left the country, it was not! Now they are ignoring me.

2026-09-01 • via Nuitee
J
Juan Alberto • couple • us
10
Agradabe, comoda y excelente localizacion
Pros:

Todo

Cons:

Nada

2026-09-01 • via Nuitee
K
Katherine • solo_traveller • cr
2
2026-08-31 • via Nuitee
C
Carlos • solo_traveller • es
10
Pros:

Hotel muy limpio cuidado y con unas muy buenas instalaciones

2026-08-29 • via Nuitee
A
Allan • family_with_children • us
1
2026-08-28 • via Nuitee
G
González Vásquez • solo_traveller • gt
7
Pros:

Camas

Cons:

Me cobraron un desayuno para un menor que en la aplicación decía que lo incluye la habitación

2026-08-28 • via Nuitee
A
astrid • solo_traveller • gt
10
2026-08-24 • via Nuitee
A
Alejandro • family_with_children • gt
5
2026-08-23 • via Nuitee
F
Freddy Estuardo • solo_traveller • gt
10
2026-08-22 • via Nuitee
S
Silva • solo_traveller • sv
10
2026-08-21 • via Nuitee
H
Helmut Rauch • couple • mx
9
Sehr schönes Hotel in guter Lage
Pros:

Das Frühstück war sehr gut und reichlich. Es gab auch verschiedene Obstsorten. Das Zimmer war sauber und für 2 Personen ausreichend groß. Direkt am Hotel gibt es einen Übergang zur Mal. Dort gibt es unter anderem ein schönens Kaffee.

Cons:

Die Arbeiten am Eingang, aber das ist Jammern auf hohen Niveau

2026-07-22 • via Nuitee
L
Lucrecia • family_with_children • pe
10
Un excelente hotel
Pros:

Desayuno, Limpieza, ubicación, atención, seguridad

Cons:

Ningún inconveniente

2026-07-17 • via Nuitee
K
KONRAD PATRICIO • solo_traveller • pe
10
Deliciosas camas y desayuino
Pros:

Las camas son comodísimas y el desayuno es delicioso y con mucha variedad. Muy recomendado.

2026-07-13 • via Nuitee