The Saga Hotel Green Park

The room was not up to the mark. No drinking water in the room. No towels, napkins in the room. Lighting arrangements in the toilet on the mirror were faulty.
The breakfast was not up to the mark.
The name of the hotel displayed outside was different than what I booked...they said the property was sold to a new owner.

Fungus and Unhygienic Furnishings: Fungus was visible on the lamps, pillow cover, and bed headrest. This was particularly disturbing, as it raises serious concerns about cleanliness and the health and safety of guests.

Cobwebs and Neglected Housekeeping: Spider webs were present on the ceiling and lamps, clearly indicating that the room had not been properly cleaned or maintained for a considerable period.

Failure to Provide Housekeeping Services: Despite repeated reminders, the room was not cleaned. Ignoring such basic guest requests demonstrates a complete lack of accountability and commitment to customer service.

Damaged Furniture: The wardrobe was damaged, further reflecting the hotel's poor maintenance standards.

No Safety Locker: The room did not have a safety locker, which was another disappointment, particularly for guests carrying valuables.

Overall Assessment:

What makes this experience particularly frustrating is that these were not minor inconveniences or isolated problems. Almost every fundamental aspect of hospitality—cleanliness, hygiene, maintenance, comfort, safety, service, and professionalism—was seriously compromised.

A hotel charging guests for accommodation has a basic responsibility to provide a clean, safe, functional, and accurately advertised room. Unfortunately, this property failed on virtually every count.

The combination of cockroaches, fungus on bedding and furniture, water leakage, broken bathroom fixtures, misleading room descriptions, and indifferent staff behaviour made the stay extremely unpleasant.

The management needs to seriously reconsider its standards of cleanliness, maintenance, staff training, and customer service. Charging guests substantial amounts while failing to provide even basic facilities is simply unacceptable.

I strongly recommend that prospective guests think twice

“The behavior of the staff is not satisfactory. Their communication and attitude are not consistently professional, and improvement is required in terms of politeness, cooperation, and respectful interaction.”
The hotel room was very dirty and poorly maintained. The bedsheets and room were not properly cleaned, and the overall hygiene was unsatisfactory. The bathroom was also not clean and required proper maintenance. The room did not meet basic cleanliness and hygiene standards.

Soap and shampoo,

Washrooms need renovation

1. There are small cockroaches in the room
2. The shower is old, and no hot water! (They said they'll fix it but it never happened)
3. Just not well cleaned, you see dust in the window and on the nightstand
4. I don't have toilet paper when I check in and need to call for assistance. Then they provide a half-used one...
5. Reception is cold and not welcoming
6. Wifi is weak