Hotel Río Tena

Hotels
5.3 (3 reviews)
Avenida 15 de Noviembre , Tena , ec

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Tour desk
Non-smoking throughout
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Review Highlights

Pros:
Tranquil location
Pretty room with large window
Cons:
Unavailability of promised AC
Negative staff interactions
Booking issues leading to lack of accommodations

Categories

Cleanliness
4.84
No specific mention, but standard quality expected for this hotel tier.
Service
5.31
Negative experiences reported with staff; generally acceptable for this hotel tier.
Location
6.85
The place was tranquil despite being on the main street.
Room Quality
5.8
Room described as pretty with a large window.
Amenities
4.83
AC not available as advertised, only a small fan.
Value for Money
4.79
Not explicitly mentioned, but indicated through dissatisfaction with services.
Food and Beverage
5.14
Not mentioned in reviews; standard quality expected for this hotel tier.
Overall Experience
4.81
Guests reported serious issues, indicating low recommendation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:21

Property Description

Exceptional Service and Amenities

Hotel Río Tena provides 24-hour front desk assistance and room service to cater to all guest needs. The complimentary Wi-Fi ensures you stay connected throughout your stay.

Comfortable Rooms with Modern Facilities

Relax in well-equipped rooms featuring a TV with cable channels and private bathrooms. With cozy bed linens, enjoy a restful night’s sleep at Hotel Río Tena.

Convenient Location and Parking

Benefit from free private parking at the hotel and explore nearby attractions easily. Situated close to Quito Mariscal Sucre International Airport, travel convenience is guaranteed.

Book Hotel Río Tena today for a delightful stay filled with comfort and convenience.

Important information:

This property will not accommodate hen, stag or similar parties.
Managed by a private host

Check-in and check-out hours:

Location

Guest Reviews

5.3
Based on 3 reviews
Cleanliness: 4.84
Service: 5.31
Location: 6.85
Room Quality: 5.8
Amenities: 4.83
Value for Money: 4.79
Food and Beverage: 5.14
Overall Experience: 4.81
J
Jorge • solo_traveller • ec
8
Pros:

El lugar estaba muy tranquilo a pesar de estar justo en la calle principal.

Cons:

Se ofrecía aire acondicionado pero no hubo.

2025-07-29 • via Nuitee
C
Camille • couple • fr
7
Bonne chambre mais patron fort désagréable
Pros:

La chambre est jolie avec une grande fenêtre , pratique juste en face du terminal. On a pu arriver à 4 heures du matin, le réceptionniste était adorable. Douche chaude 🙂

Cons:

Il n’y a pas d’AC comme indiqué, seulement un petit ventilateur. Le patron de l’hôtel est exécrable.

2025-07-26 • via Nuitee
D
David • solo_traveller • ec
1
Pros:

Tena

Cons:

One of the worst experiences I’ve ever had. I arrived at the hotel with a valid Booking.com reservation, but the receptionist told me there were no available rooms. I showed my confirmed booking, but he completely refused to help me, even after I asked him to double-check. Instead, he tried to send me to another hotel nearby.

This situation left me alone in an unfamiliar city, having to find accommodation by myself, despite having a confirmed booking. Extremely unprofessional behavior, total lack of respect for guests, and absolutely no responsibility from the hotel staff.

I do not recommend this place to anyone. Be careful when booking here — you may arrive and simply be left outside without a room, even with a confirmed reservation.

2025-07-05 • via Nuitee