Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean facilities
Cons:
Limited breakfast options
No western food choices

Categories

Cleanliness
8.08
Clean hotel as mentioned, but overall expectations could be higher.
Service
9.05
Staff are helpful and speak English, providing a pleasant experience.
Location
9.09
Convenient location near restaurants and shops.
Room Quality
8.54
Comfortable beds and nice views as described.
Amenities
8.57
Standard quality for this hotel tier.
Value for Money
8.53
Standard quality for this hotel tier.
Food and Beverage
7.58
Limited breakfast options with local food only.
Overall Experience
8.55
Overall a satisfying stay with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:12

Property Description

Modern Accommodations with Free Wi-Fi
CityBay Palace Hạ Long Hotel offers modern rooms with free Wi-Fi, air conditioning, and flat-screen TVs. The parquet floors and cozy ambiance provide a comfortable stay.

Delicious Dining Options
Indulge in Asian and international cuisine at the on-site City Bay restaurant. Start your day with a complimentary breakfast and savor delectable dishes throughout your stay.

Convenient Location
Located in Ha Long, our hotel is just a 20-minute drive to Tuan Chau Island and 150 km away from Noi Bai International Airport. Explore the nearby attractions with ease.

Experience luxury and comfort at CityBay Palace Hạ Long Hotel. Book now for an unforgettable stay!

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 11 years old stay for VND 125,000 per person per night when using an existing bed.
    People 12 years old and over stay for VND 250,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 17 reviews
Cleanliness: 8.08
Service: 9.05
Location: 9.09
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 7.58
Overall Experience: 8.55
D
Duc-Dieu • family_with_children • gb
7
2025-12-18 • via Nuitee
V
valentine • extended_group • hk
7
Pros:

- localization. We came for the marathon

Cons:

- breakfast was only local food. No western option

2025-11-30 • via Nuitee
G
Gabriele • extended_group • de
9
2025-11-07 • via Nuitee
T
Tobolina • family_with_children • de
9
Pros:

Sehr sauberes Hotel in guter Lage
Bequeme Betten

Cons:

Leider gab es kein Frühstücksbuffet, man konnte von Karte wählen

2025-11-03 • via Nuitee
T
Trinh • couple • fr
9
Pros:

Les réceptionniste qui parlent anglais, très serviables, implantation de l'hôtel près des restaurants, de la mer et des commerces ...
La propreté. Garage en sous-sol pour le scooter.
Belle vue de la chambre...

Cons:

Manque un chaîne française peut-être malgré qu'on est pas là pour regarder la télévision.

2025-10-12 • via Nuitee
X
Xuan • family_with_children • vn
10
Tuyệt
Pros:

Địa điểm thuận lợi, ngay khu trung tâm, gần chợ Hạ Long, Vincom Hạ Long
Bữa sáng khá ngon. Hơi ít món để thay đổi. Nhân viên nhiệt tình, lịch sự.

2025-09-02 • via Nuitee
T
Tuan • solo_traveller • vn
9
2025-08-31 • via Nuitee
F
Fiil • family_with_children • it
7
2025-08-19 • via Nuitee
M
Mỡ • family_with_children • vn
8
2025-08-03 • via Nuitee
T
THI PHUONG TRANG • family_with_children • vn
9
Rất hài lòng với chuyến kỳ nghỉ này
Pros:

Bữa ăn sáng rất ngon, phù hợp với nhu cầu của gia đình

2025-07-18 • via Nuitee
O
Oscar and Krista Jahn • couple • nl
7
Pros:

Rustige ligging, ruime kamer

Cons:

Muffe kamer, warmte in de lift, ontbijt was karig, gym is niet noemenswaardig

2025-07-07 • via Nuitee
T
Timothy • family with young children • au
9
Superb
2025-06-04 • via Nuitee
S
Sidney • family with young children • us
10
Exceptional
2025-02-06 • via Nuitee
J
Judith • family with young children • at
8
Very good
Cons:

Thin walls, elevator could be heard during the whole night

2024-12-30 • via Nuitee
I
Ian • group • au
7
Good
2024-04-10 • via Nuitee
Q
Quyen • family with young children • vn
8
Very good
2023-10-07 • via Nuitee
I
Ian • young couple • au
7
Good
2022-10-31 • via Nuitee