Hotel Riviera Del Sol

Hotels
8.4 (956 reviews)
1ra Avenida Norte esquina calle 30 norte , Playa del Carmen , mx

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Safety deposit box
Tour desk
Car hire
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Comfortable rooms
Cons:
Noisy environment
Poor breakfast quality
Cleaning issues

Categories

Cleanliness
7.9
Many reviews mentioned cleanliness positively, but some emphasized poor room cleanliness.
Service
9.4
Hospitality was praised across multiple reviews, indicating excellent service.
Location
9.4
The central location was frequently highlighted as a strong feature, despite noise issues.
Room Quality
7.9
Rooms reported as comfortable but with issues like size and cleanliness.
Amenities
7.9
Amenities like the pool were mentioned but lacked good quality.
Value for Money
8.9
Good value highlighted, but breakfast and extra costs were a concern.
Food and Beverage
7.4
Breakfast offerings were viewed as poor, leading to dissatisfaction.
Overall Experience
8.4
Overall experience was positive despite some mentioned concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:27

Property Description

Tropical Oasis Setting
Escape to Riviera Del Sol, a tranquil oasis nestled in beautiful tropical gardens just a 3-minute stroll from the sandy beach of Mayan Riviera.

Vibrant City Location
Immerse yourself in the vibrant city life of Playa del Carmen at Riviera Del Sol, situated near the famous 5th Avenue with its array of unique bars and nightclubs for endless entertainment.

Comfort and Convenience
Indulge in air-conditioned rooms featuring a minibar, cable TV, and a private balcony or terrace offering serene garden views. Relax in your private bathroom equipped with a refreshing shower and complimentary toiletries.

Experience the perfect blend of relaxation and excitement at Riviera Del Sol - Book your stay now!

Important information:

All guests must present a credit card at check in to leave on file. There will be no charges made to the card unless there are damages or missing items.

The area is continuously developing, therefore, there may be occasional noise due to nearby construction. As a result of these potential inconveniences, we have adjusted our prices accordingly. Thank you for your understanding.

Please note: For rates that include breakfast, a continental breakfast is providedPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.4
Based on 956 reviews
Cleanliness: 7.9
Service: 9.4
Location: 9.4
Room Quality: 7.9
Amenities: 7.9
Value for Money: 8.9
Food and Beverage: 7.4
Overall Experience: 8.4
M
Mrs Waters family_with_children mx
10
Pros:

Excelente ubicación y jardines relajantes

2026-02-13 via Nuitee
B
Bonetto family_with_children ar
8
Buena
Pros:

Ubicación
Relación precio calidad

Cons:

La ducha
El desayuno

2026-02-13 via Nuitee
T
THIERRY family_with_children fr
10
Pros:

Bon emplacement

2026-02-12 via Nuitee
S
saravanakumar couple gb
7
2026-02-11 via Nuitee
M
Marysabel family_with_children cl
8
Se recomienda
Pros:

Excelente ubicación, muy cerca del centro y de la playa

Cons:

Desayuno muy poco variado

2026-02-11 via Nuitee
C
Carlos extended_group cl
10
Pros:

Buen servicio y ubicación!

Cons:

Están construyendo al lado del hotel.

2026-02-11 via Nuitee
E
Engracia solo_traveller us
7
Pros:

Great location. Beautiful property. Love the landscaping. Linens were great.

Cons:

Very noisy - hard to sleep. No hand towels or wash towels. Locks on door were very cheap - twist lock on door knob - like what you would have on a bathroom door - not very secure. Could easily open any door with a simple credit card.

2026-02-09 via Nuitee
C
Carine family_with_children fr
8
Très bien
Pros:

Amabilité du personnel,taille de la chambre avec balcon donnant sur la piscine, proximité de la 5e avenue

Cons:

La musique vendredi et samedi soir, manque de choix pour le Pdj continental et pas de buffet;de plus obligé de réclamer ce qui était compris dans la formule .Nous sommes allés ailleurs les autres jours

2026-02-08 via Nuitee
K
Kimmo couple fi
8
Pros:

Kiva tunnelma ja sisustus. Tilava ja siisti huone. Loistava sijainti.

Cons:

Melu läheisestä baarista.

2026-01-31 via Nuitee
P
Pablo family_with_children ar
8
Pros:

David un genio, súper amable y ayuda en todo, las chicas también pero David es de los empleados que levantan la calidad y experiencia de un huésped. El hotel a media cuadra de la 5ta avenida

Cons:

La mujer que atiende para desayunar, nos atendió sin ganas y casi sin querer responder nuestras preguntas sobre lo que había para desayunar. No me gustó para nada y por eso no volvimos a desayunar en el hotel, desayunamos solo una mañana, mientras estábamos desayunando se sentó una pareja de Mexicanos y los atendió muy bien. No le gustan los extranjeros aparentemente. Esto no es para complicar el trabajo de la mujer, debe ser amable

2026-01-31 via Nuitee
N
NADJATE family_with_children fr
8
Pros:

Tout

Cons:

Le petit déjeuner

2026-01-29 via Nuitee
P
Petar family_with_children ca
8
2026-01-28 via Nuitee
P
Praewsiri couple th
7
2026-01-27 via Nuitee
G
Gareth solo_traveller es
4
Very annoying and tiring.
Pros:

The building itself is very cool. Old style with a lot of character

Cons:

The first night I arrived, I put my things in the room, had a shower, and went for a walk. When I came back, the door would not open. The key just kept spinning in the lock. I waited for them to call the owner, and after about 30 to 40 minutes she arrived. I assumed she was a locksmith, but she simply tried the door like everyone else using a key. She even grabbed a kitchen knife and tried to force it open. At that point, I had the strong impression this was not the first time this had happened.

They said they would call a locksmith. I told them I was exhausted, it was late at night, and I had been traveling all day. I could not sit around for hours waiting. They initially said there were no other rooms available, but eventually agreed to give me another room.

While I was waiting, the man at the counter clearly did not seem to care. No one even offered me water. When I was finally taken to the new room, I took drinks from the fridge at reception and told them I was taking

I felt very uneasy because all my belongings, including my computer and phones, were locked inside the original room. The next day, I went to that room, the door was wide open and anyone could have gone in and taken my things. I checked out, but no one offered me a discount or any form of compensation.

I understand that these things can happen, but being charged full price for this situation is not acceptable. On top of that, in the new room, there was someone else’s underwear hanging in the shower, which was extremely unpleasant to see.

They should offer a discount because what I paid for was not what I had wanted. Plus, having to stress all night that my luggage was still there.

2026-01-27 via Nuitee
T
T Kindt family_with_children fr
8
Super emplacement et lit très confortable
Pros:

Le lit est très confortable.
L'emplacement près de la 5ieme avenue.
La chambre est très spacieuse et propre.

Cons:

On vous dit petit déjeuner compris, arrivé sur place nous avons des fruits une boisson chaude, des toasts et pour avoir une assiette d'œuf il faut payer 5 dollars supplémentaire par personne.
La vaisselle du petit dejeuner n'était pas très propre.

2026-01-27 via Nuitee
D
Dayana couple cl
8
Buena ubicación y personal amable
Pros:

La ubicación del hotel es perfecta a una cuadra de la avenida principal donde están los restaurant y tiendas , A dos cuadras de la playa Mamita así que lo que respecta a ubicación esta perfecto. Personal de la recepción muy amable y atentos , Habitaciones amplias y bien equipadas tanto dormitorio como baño.

Cons:

El desayuno no vale la pena por el precio , Siempre las mismas frutas y las cantidades insuficientes , Si bien el hotel esta en una muy buena ubicación al frente de este ahí un local nocturno que afecta el dormir ,ya que varias noches entre el ruido de la musica , los gritos de las personas que se quedan fuera de este después del horario y llantos de borrachos interrumpir el dormir , el closet de la habitación asignada presenta un olor extraño ( olor a madera fuerte ) que dejo la ropa pasada a este y el ultimo día en la habitación no fueron reemplazados o rellenados los artículos de tocador ( jabón , acondicionar ) .

2026-01-21 via Nuitee
M
Melba family_with_children us
8
Good and comfortable
Pros:

Lo aguon

Cons:

That they saved my card number front and back, I have been in hotels around the world and this never happened to me before!

2026-01-20 via Nuitee
J
Jessica family_with_children us
9
2026-01-20 via Nuitee
J
Jessica couple ca
8
Pros:

Good value, great location, spacious rooms

Cons:

Could be noisy at night until 3am, luckily we brought earplugs.

2026-01-20 via Nuitee
R
Rosa Margarita family_with_children mx
8
Solo para ir a pasar la noche, no descanso.
2026-01-19 via Nuitee