Hotel Gray in Boracay

The water pressure was minimal and it took a long time for hot water to come through. The mini fridge doesn’t stay cold and therefore sometimes leaked. One time a cockroach ran across the bed, but that may have been our fault for having food in the room. Despite this, pros outweighs cons heavily.

Unfortunately, our stay was affected by an incident that was both inconvenient and worrying. One of the ladies in our group sat on a plastic chair on the balcony, and it suddenly broke, causing her to fall. This was the first time the chair had been used since we arrived. She did suffer injuries, though thankfully nothing serious. We were relieved that it didn’t end with broken bones or something worse.
We informed the receptionist immediately. Soon after, hotel staff came to the room with a damage price list and told us we had to pay 3,000 PHP for the broken plastic chair, which came as a complete surprise. We refused. Later, we were told we could simply buy the same chair ourselves, which we also declined. The next day, the price suddenly changed to 500 PHP, but we again made it clear that we would not pay anything.
The chair was outdoor plastic furniture, constantly exposed to sun, heat, and humidity - conditions that naturally weaken plastic over time. This made us question who is actually responsible for checking that the furniture provided to guests is safe and properly maintained.
Eventually, we managed to get the manager’s email address and explained what had happened. The manager replied and apologized for the inconvenience, which we appreciated.
Although management later acknowledged the issue, the way it was handled initially raised concerns about guest safety and maintenance practices. We sincerely hope the hotel reviews its safety procedures to avoid similar incidents in the future.
One more small suggestion: the rooms would be much more comfortable if there were proper shelves or luggage racks to place suitcases, as this would make the space more practical and organized.

The noise from the streets is well heard, might be an issue if you like to sleep longer in the morning.

It was a rainy season and the passageway is filled with water and sands not to mention muddy area.

Wifi wasn’t very good in the room we had so couldn’t watch Netflix.

A little inflexible on checkout time, asked for an extra 30 mins until stopped heavy rain but advised no - and the room wasn’t taken later (as we could pay to extend another night) - was just because of the “rules”.

Charged 250 pesos for accidentally breaking a small glass (fell off the their not straight shelf) - felt a little excessive for cheap glass and the menu said that was price for 2 - but they insisted had to pay that for breaking 1.

I found 2 cockroaches in 2 different occasions which made me question the hygienic practices of the place. The 1st cockroach was from outside, it flew inside the room when we opened the door. The 2nd one I found inside the shower room. It was unsettling, even after the staff deep cleaned the room, I didn’t feel comfortable rebooking this accommodation nor recommending it to other people.

Can't complain

Wifi was slow.

Nothing at all, this hotel was excellent and a 3 star for its quality, and the price excellent!