Antique Palace Baku Hotel

Basement single, while bathroom gets wet when run shower

1. Замок входной двери в номер сильно заедал. Приходилось полчаса стоять (потеть в душном коридоре) и мучаться с его открытием.
2. В ванной текло из-под раковины, как только открываешь кран вымыть руки
3. Полотенца и простынь с большими дырками!
4. Поселили в номер, который находится в другом корпусе. Не тот, что на фото. Расположение корпуса выше по ступенькам, тем самым не так удобно, как планировалось при выборе объекта.
5. Расчет приняли наличными на ресепшене, а на Bookinge указали, что гость не приехал (вообще, ужас!)
6. В номере нет даже стакана для воды, не говоря о чайнике, холодильнике или бутылке воды. К слову, в этом корпусе нет ни-че-го. Даже кофе не заказать.
Для человека, попавшего впервые в старый город, сориентироваться между корпусами очень сложно. В итоге, даже воды вечером не выпьешь при +37.
Обидно было попасться на эти уловки и хитрости хозяев. Позор азербайджанскому гостеприимству((

Upon my arrival the receptionist told me that it was not possible to check in because of an alleged technical problem. When I insisted on seeing the room anyway, the receptionist claimed that the room's key got lost and there weren't any other available rooms. They didn't cancel my reservation in advance and asked me to cancel it instead, but I told them that the deadline for free cancellation was 2 days before arrival and it was anyway their obligation to cancel it if they were not willing to accomodate me. They also asked me not to contact the Booking Customer Service team and even lied to them that I didn't show up at all!

They offered an alternative room for me in a nearby hotel belonging to the same owner, called West Inn Hotel. My reservation price was 43 AZN, but they said that this other hotel is more expensive and costs 250 AZN instead, which is 6x as expensive. When they saw how outraged I was, they offered 200, then 150 and finally 100 AZN as a price just like when negotiating in a bazaar. I didn't let myself fooled and they eventually offered to accommodate me for an equivalent price as the original. I accepted it and expected to receive a decent room. It turned out though after paying that what I got was not a proper guest room, but the housemaid room down in the basement. It was a tiny and windowless room in poor condition, with big patches on the wall and a very uncomfortable bed. I had to use the shared toilet and shower of the housekeepers.

I am convinced that this story about the alleged technical problem and the lost key was a lie and I had the impression that this is a form of organized crime attempting to cheat foreign tourists in a dishonest way. They assumed that they can rip me off easily. If their story had been true, the minimum to expect from honest hotel chains is to give guests a decent alternative room in their other hotel for the original reservation price.

Доехал в гостиницу сказали у нас нет места занята расстроился дальше нечего писать

Noise: reception and cleaning staff sit at the front desk which is very close to the rooms and smoke, talk loudly on their phones, listen to music on the TV from 7am to at least 1130pm (I finally asked the girl to be quiet at this time so that I could get some sleep!). The smoke enters the room from under the door.
Dirt: removable stains left on all surfaces. About the only thing they do is change the sheets for new guests. The carpet is not vacuumed, water and toothpaste marks not cleaned, marks on walls in the room and in the bathroom.
Broken furniture: my room had 2 broken shelves, not toilet seat and a broken toilet lid.
Smell: overpowering sewage smell coming from the bathroom drain.
Dishonest staff: When I arrived the room I requested had been given to someone else. I was told by 2 staff members that this guest would check out the next day and that I would be given this room. The next day I was told that this guest had already booked for 1 month. Staff could easily have told me this upon arrival but instead lied to me so I would not change hotels.

Room is not clean..not well maintain