Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Non-smoking throughout
Shallow end
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Great location
Cons:
Toilet issues
Shower drainage problems
Lack of duvet
Noise from connected apartment

Categories

Cleanliness
3
Guests expressed dissatisfaction with cleanliness, highlighting issues with the toilet, shower, and bedding.
Service
4
Service was subpar with noise disturbance from connected apartment and lack of response to maintenance issues.
Location
8.5
The prime location was appreciated by guests as a major highlight of the hotel.
Room Quality
3
Guests reported uncomfortable sleeping conditions due to the lack of a duvet and sound leakage from neighboring rooms.
Amenities
4
Limited amenities and maintenance issues contributed to overall dissatisfaction among guests.
Value for Money
3
Guests felt that the high price was not justified by the quality of the facilities and services provided.
Food and Beverage
3
Guests did not mention food and beverage specifically in this review.
Overall Experience
3.5
The negative aspects overshadowed any positive elements, resulting in a poor overall experience as reported by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 05:31

Property Description

Luxurious Accommodation
Indulge in 5-star comfort with spacious rooms and elegant decor at Gallery By Home Tulum.

Convenient Location
Situated just steps away from Playa del Carmen Beach and the city centre, explore the best of the town at your doorstep.

Exceptional Amenities
Relax by the outdoor swimming pool, dine at the onsite restaurant, and enjoy hassle-free parking and free WiFi throughout your stay.

To experience this luxury firsthand, book your stay at Gallery By Home Tulum now!

Important information:

This property will not accommodate hen, stag or similar parties.
A damage deposit of USD 300 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

Check-in and check-out hours:

Location

Guest Reviews

3
Based on 1 reviews
Cleanliness: 3
Service: 4
Location: 8.5
Room Quality: 3
Amenities: 4
Value for Money: 3
Food and Beverage: 3
Overall Experience: 3.5
H
Heidi • young couple • nz
3
Not worth the money.
Pros:

Location.

Cons:

The toilet did not flush. The shower did not drain so you were stood in the water. There was no duvet provided for the bed, only a sheet. There is a door connecting the room to the apartment next door and you can hear the neighbours very clearly. No Lt even a partial refund offered.

2025-02-08 • via Nuitee