Children allowed

Facilities

Terrace
Wheelchair accessible
Elevator
Smoke-free property
Self parking (surcharge)
Covered parking
Change of towels (on request)

Review Highlights

Pros:
Great location
Comfortable rooms
Good communication with staff
Cons:
Communication issues
Room discrepancies
Value for money concerns

Categories

Cleanliness
7.3
Guests mentioned the cleanliness as a positive aspect, although some reviews pointed out issues with the window cleanliness.
Service
6.9
Service was mixed with some guests appreciating the quick responses and others mentioning a lack of communication and unaddressed concerns.
Location
8.2
The hotel's location was highly praised by guests, especially for its proximity to major attractions and convenience for arena events.
Room Quality
7
Rooms were generally comfortable, but some guests reported issues with broken furniture and discrepancies between the booked amenities and the actual offering.
Amenities
6.5
Mixed reviews regarding amenities, with some guests appreciating the provided services and others expressing disappointment over missing features such as spa services.
Value for Money
5.8
Several guests felt that the hotel did not offer good value for money, citing discrepancies between advertised features and actual experience.
Food and Beverage
6.8
Feedback on food and beverage services was varied, with some guests enjoying the offerings while others suggested improvements in variety and quality.
Overall Experience
6.9
While most guests had a positive overall experience, there were notable concerns about communication, room discrepancies, and value for money.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-04 05:26

Property Description

Luxurious Amenities
Indulge in onsite massages and enjoy the view from the terrace.
Featured amenities include laundry facilities and an elevator.

Well-Appointed Accommodations
Relax in one of the 20 individually decorated guestrooms, each equipped with a kitchen, private balcony, and modern entertainment systems.

Convenient Location
Centrally located in Toronto, The One is just a short walk from major attractions such as Scotiabank Arena and CN Tower.
Easily accessible from both Billy Bishop Toronto City Airport and Toronto Pearson Intl. Airport.

To experience luxury and convenience in the heart of Toronto, book your stay at The One now!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    No pets

  • Smoking

    No smoking

  • Children and extra bed policy

    Children welcome

See all policies

Location

Guest Reviews

7.4
Based on 24 reviews
Cleanliness: 7.3
Service: 6.9
Location: 8.2
Room Quality: 7
Amenities: 6.5
Value for Money: 5.8
Food and Beverage: 6.8
Overall Experience: 6.9
A
Alicia • partner
8
Pros:

Great location to downtown and all the major sporting venues. Elevators were a bit tricky but overall the apartment was great spot for the weekend.

2025-06-12 • via Nuitee
S
Steve • family
8
Pros:

Well located and comfortable. The building was undergoing renos on most floors so it was a bit noisey, but managable.

2025-05-06 • via Nuitee
B
Brad
10
Pros:

Nice and clean and great communication with owner

2025-04-27 • via Nuitee
V
Verified traveler
8
Thumbs up
Pros:

Good location, great room

2025-04-15 • via Nuitee
E
Erin
2
Pros:

Accommodation was not at the booked address so no longer convenient to where I needed to be, TV in lounge didn’t work, no washer/dryer as described, blinds missing lots of slats so no privacy in bedroom and bright as day at night time.

Extremely disappointed, ruined my holiday.

2025-04-10 • via Nuitee
J
Janice • family
10
Pros:

Enjoyed our stay ideal for people going to Scotiabank arena, as the condo is directly across from it.

2025-04-06 • via Nuitee
P
Peter
10
Pros:

Location was perfect

2025-04-06 • via Nuitee
M
Marsha • family
10
Pros:

First time staying here and we loved it. Check-in/out was easy and we had no issues. We would absolutely stay here again.

2025-03-26 • via Nuitee
T
Tammie
4
Don’t trust the description of booking
Pros:

I booked a 3 bedroom apartment. I was given a 2 bedroom apartment where the 3rd bedroom was a closet with a futon and curtains for the door.

2025-03-24 • via Nuitee
J
J
2
Pros:

Because of poor reviews we confirmed with the owner that there was a balcony, underground parking and the exact address of the building before booking. We were given an address that took us to the wrong building when using GPS, we parked, went in only to learn that there was a different parkade and we had wasted $24 on 10 minutes of parking. After many communications with the owner we were sent a video that showed how to get to the private garage for parking. We had driven past it at least five times but the lack of signs and correct address made it very confusing. The worst part was that there was NO ACCESS TO THE BALCONY! There was a balcony but you could not use it, the door had been decommissioned and you could not get outside. This made the stay horrible as we had someone who suffered from claustrophobia. We could not see out the windows they were so filthy. It was a terrible experience, I will surely trust poor reviews in the future.

2025-03-24 • via Nuitee
A
Auri • partner
10
Pros:

Perfect location

2025-03-05 • via Nuitee
A
Ashley • family_with_children
6
Pros:

Excellent location! Secure building. The unit is a bit weathered, older, not enough towels/face cloths and not as clean as other places. Garbage chute in building wasn’t working but cleaned before we left early in the morning. Owner is nice and got back to us quickly with answers to questions

2025-02-26 • via Nuitee
G
Gordon
4
Not what we paid for! Beware!
Pros:

I will never stay at this property again. The managers use a "bait and switch" to get you to pay for a nice-looking unit on their website and then claim it is no longer available and give you an "upgrade"! We were looking forward to a city view for our romantic getaway and instead looked into another building and could not even go outside because the deck was not shovelled. We would have preferred the balcony that we paid for on the website. The building was under renovation and, therefore, was noisy and dusty, with light bulbs hanging from the ceiling in the hallways and construction noises preventing us from sleeping in and relaxing. The management did send us pictures of the unit but DID NOT mention the construction and the pictures showed a view we did not have. We also couldn't access the advertised spa. We tried to contact the booking agency by text, phone, email and through the Hotels.com website asking for a partial refund as this is not what we paid for. Unfortunately, we heard nothing back. This is an atrocious business practice! The place did provide coffee and shampoo, etc., in the washrooms, but the furniture was broken, and the beds were smaller than what we paid for. Overall, it was a rip-off, and the management did not communicate when we expressed disappointment.

2025-02-24 • via Nuitee
R
Randy • partner
10
Pros:

We enjoyed our stay however it was not at the location I originally booked through Expedia. We booked 14 York St near the Scotiabank arena advertised as THE ONE. This was to walk to Raptors games. My wife doesnt have great mobility so this was important. To our surprise the actual location "changed"? to 300 Front St. Great for Jays games but not Raptors basketball during a Toronto cold snap. I want our host to be aware of this misinformation on Expedia to hopefully get it corrected asap.

2025-02-09 • via Nuitee
E
eric
10
Pros:

it was an amazing stay. Very close to the Scotia Centre which was great. Would stay here again in a heart beat.

2025-01-30 • via Nuitee
T
tricia • family_with_children
10
Pros:

Fully stocked kitchen, clean and comfortable.

2025-01-28 • via Nuitee
A
Adam • friends
10
Pros:

Great property will stay there again

2025-01-22 • via Nuitee
R
Ryan • partner
4
Pros:

We were told we were double booked the day before our trip. We did not receive our new booking until we were many hours into our drive to Toronto. There was a lack of information involving parking and check out.

2025-01-18 • via Nuitee
I
Isaac • friends
8
Pros:

Everything was wonderful! The parking was easy and accessible, the area around the building was safe and had access to the mall, restaurants, the stadium, cn tower, and the room its self had a great view with plenty of space! The only issue was that the address on Expedia was incorrect and threw us off as we arrived. Other than that I would recommend this place to anybody looking for a room in the city for a good price.

2025-01-17 • via Nuitee
A
Abdul Hakim • family_with_children
10
Pros:

It has a bug porch and it has a perfect amount of space with all things included and has a beautiful home feeling. Very fun and comfortable place to stay.

2025-01-14 • via Nuitee