The Gissons Hotel - Exeter Airport & M5

Hotels
•
OYO Rooms
7.2 (697 reviews)
Kennford , Exeter , gb

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Free

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Luggage storage
Fax/photocopying
Soundproof rooms
Ironing service
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Convenient location
Super comfy bed
Cons:
No food facilities
Poor sound insulation
Confusing room layout

Categories

Cleanliness
7.95
Overall clean accommodations, but some reviews indicate issues with the room's layout and corridor accessibility.
Service
8.45
Friendly and helpful staff noted in several reviews.
Location
8.45
Convenient location close to main roads with generally positive feedback.
Room Quality
6.95
Rooms are generally clean and comfortable, but some mention difficulty with room layout.
Amenities
5.95
Limited amenities due to ongoing renovations; some guests noted no food services available.
Value for Money
7.95
Overall good value for the price, reported in multiple reviews.
Food and Beverage
4.95
No food facilities available during stay, which affected guests' experiences.
Overall Experience
6.95
Guests expressed mixed feelings, with comfort noted alongside facility issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:47

Property Description

Luxurious Comfort

Experience unparalleled comfort at The Gissons Hotel with our 660 pocket spring mattresses that adjust to your body's movement, along with plush 700gsm bath towels and soft 350gsm duvets and linen.

Convenient Location

Situated just 1.6 km from the M5 motorway, our hotel offers easy access to Exeter Airport and popular destinations like Exeter and Torquay, making it the ideal base for your travels.

Modern Amenities

Each room at The Gissons features a TV and stylish en suite facilities, ensuring a comfortable and convenient stay for all our guests.

Book your stay at The Gissons Hotel now and indulge in luxury and convenience during your travels.

Important information:

Please note that this property is located right next to the A30 road and guests might experience some noise disturbance.

Pre-authorization will be taken upon arrival to cover for any damages caused to the property. An amount equivalent to the booked room rate will be taken for 1-night stays and 50% of the total room rate for bookings for more than one night.

A surcharge of £25 applies for arrivals after check-in hours.

For any checkin post 10 pm, it is mandatory to contact the hotel pro-actively to check if late checkin is available. This is whole sole consent of the property if they will be in a position to entertain the late check-inPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.2
Based on 697 reviews
Cleanliness: 7.95
Service: 8.45
Location: 8.45
Room Quality: 6.95
Amenities: 5.95
Value for Money: 7.95
Food and Beverage: 4.95
Overall Experience: 6.95
M
Marcelo • couple • br
10
Muito bom! Tudo limpo e organizado, atendimento otimo, recomendo!
Pros:

Atendimento e conforto

Cons:

Sem cafe da manha

2026-02-27 • via Nuitee
M
Matthew • solo_traveller • gb
8
2026-02-24 • via Nuitee
P
Parker • couple • gb
8
Pros:

Staff are very welcoming and polite

Cons:

The shower kept going from freezing cold to burning hot and the top windows let all the light in and woke us early.

2026-02-22 • via Nuitee
N
nora • solo_traveller • gb
10
Pros:

I was most of all satisfied from the housekeeper Erika, she was exeptional with great customer service, very helpful person with great attitude and brilliant cleaner. 10 out of 10 to her

Cons:

The hotel could do with catering options - breakfast if need to grab a coffee in the morning or bar option to chill in the evening

2026-02-12 • via Nuitee
M
Muhammad • solo_traveller • gb
5
Pros:

It's cheap and has big rooms.

Cons:

I know it's only a 3 star but the hygiene was very minimal therefore needs improvement.

2026-02-11 • via Nuitee
J
Just • solo_traveller • gb
10
Good
Pros:

Location and Erica was excellent nothing too much trouble

Cons:

No restaurant

2026-02-09 • via Nuitee
P
Pippa • solo_traveller • gb
10
Gissons Hotel
Pros:

The hotel was really convenient as its right by the main road into Exeter.
You call on arrival to be let in as there's no manned reception but then have a code to come and go. The room was comfortable and clean with a lovely bathroom and tea/coffee making facilities. Staff are lovely and very friendly and helpful. Would definitely stay again.

Cons:

You can hear the road a bit, but being close t made travelling on easy.

2026-02-08 • via Nuitee
K
Kara • solo_traveller • gb
8
Pros:

Very clean, great shower, WiFi, media (TV, netflix, Amazon prime etc) bed were all great

Cons:

The room was very hot but a modern air cooler was available but understandably created noise while running. Quite close to the road and despite the additional screen over windows it was noticeable, However the cooler was far too noisy for me to sleep while on so I had to open the window and despite being right next to M5/A37? In a road facing room the traffic and road noise wasn't noticeable (I am used to silence as I live in a very rural area).

2026-02-08 • via Nuitee
R
R • couple • gb
8
2026-01-31 • via Nuitee
R
Rudo • couple • zw
8
The Staff were amazing
Pros:

The room was cozy and spacious

2026-01-28 • via Nuitee
S
Sophie • solo_traveller • gb
8
2026-01-25 • via Nuitee
C
Craig • solo_traveller • gb
5
Overall a fair stay and comfortable bed and room. Think the hotel needs some TLC.
Pros:

Nice and warm and clean.Tea and coffee but sadly no biscuit's
Good lighting fast WiFi easy connection.

Cons:

No resturaunt due to repairs, no snack machine. Poor service and info from check in staff.
Room ok but bathroom didn’t smell very nice. Tacky floor boards that let otherwise a nice room down.
Room I had faced dual carriageway so very busy, take earplugs if your a light sleeper like me.

2026-01-24 • via Nuitee
R
Red • couple • gb
10
2026-01-23 • via Nuitee
W
Williams • solo_traveller • gb
9
Pros:

Rooms

Cons:

Renovation

2026-01-20 • via Nuitee
C
Claire • couple • gb
7
2026-01-20 • via Nuitee
P
Peter • couple • gb
8
2026-01-20 • via Nuitee
G
gregory • couple • gb
4
Not great at all
Pros:

After a 3 1/2 hour drive from London I asked where the bar was and was told it is under refurbishment. The sign outside and signs inside advise of a restaurant but this apparently was under refurbishment since last year. No visible signs of any work being done. Advised we can use facilities at hotel 30 seconds next door. Whilst it was only a few minutes walk this was uphill and my husband has arthritis in the knees. So this was difficult

Cons:

Very tired and it desperate need of refurbishment. Situated near a busy road which wasn’t actually too bad but right next door and behind is very unsightly disused land. Also all of the above

2026-01-19 • via Nuitee
D
Daniel • solo_traveller • gb
10
2026-01-19 • via Nuitee
J
Janet • couple • gb
5
The size of the room and bathroom had good layouts, but the cleaning of the laminate floor and who cleans the towels nee
Pros:

The size of the room and bathroom had good layouts.

Cons:

The floor in the room had dust and hair which made if difficult to walk barefoot after a shower or during the night when going to the toilet. The towels were rough to the skin and the manager gave no indication that the room was at the very top of the building, and with no lift, ended up being a struggle with our luggage.

2026-01-19 • via Nuitee
J
Jean • family_with_children • gb
8
The manager went out of his way to try to make sure we were happy. Very good customer service.
2026-01-19 • via Nuitee