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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Concierge service
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Wheelchair accessible
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Lockers
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Toilet with grab rails
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Amenities:
Enjoy a comfortable stay in our air-conditioned rooms equipped with modern amenities such as a coffee machine, minibar, and flat-screen TV.
Convenient Location:
Situated just 700 metres from Al-Masjid an-Nabawi, our hotel offers easy access to popular landmarks like Quba Mosque and Mount Uhud.
Exceptional Service:
Our friendly staff, fluent in both Arabic and English, are available 24/7 to cater to your needs. Book now for a memorable stay at Al Ansar Golden Tulip.
A deposit may be required at the property.
Location
Guest Reviews
The locations was good.
I am very disappointed with my recent booking experience. I reserved a duplex quad room, but the room provided was actually a triple room with an extra bed squeezed in. It was extremely cramped with no room to move or store luggage. When I raised this with the on-site Booking.com representative, I was told all rooms are the same and that this qualified as a 'VIP' room. The photos and square footage listed on the website are deeply misleading.
Mr kamel and Mr Mohamed and a third one from reservation were really helpful
The reception guys had a major language problem
The hotel's location was excellent and very convenient, which was the best part of our stay. Alhamdulillah, despite some issues, we managed to have a decent stay overall. The location is the main reason I would consider this hotel again if improvements are made to its services.
Unfortunately, the service was disappointing. The staff were rude and unresponsive, and despite arriving at around 9:30 PM, we did not receive our room until approximately 10:40 PM. We were also charged SAR 100 for parking, which was unexpected and disappointing.
The biggest issue was breakfast. Although it was included in our booking, the hotel initially refused to provide it. Afterward, we were given five boxes of extremely cold food that were not worth the experience. A proper breakfast buffet should be provided instead of such an unsatisfactory alternative.
The hotel also needs significant improvement in cleanliness and staff professionalism. Management should take these complaints seriously, as the excellent location alone cannot compensate for poor hospitality and service.
The location of the hotel
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Otel pis
The receptionist staff behavior was not good and if you ask about to get some facility like iron or breakfast they totally refused it.
If you forget something in the room at the time of checkout, same day or next day you will remember and inquired from them they will refuse totally which is not good.
I booked 3 night stay with breakfast. They totally refused to provide it on inquiring simply said the breakfast is only for indonesion groups and for other nationalities no breakfast even though we booked room with breakfast.
Close to Masjid Nabawai
1) Reservation staff very rude, we booked two quadruple rooms and they gave us 2 triple rooms. At asking they said to contact the booking agent WHY would we contact booking .com.
2) Constant sewage smell in one of the bathroom. Cleaning staff sprayed , smell went away for few hours and then came back.
3) pillows were very hard and uncomfortable
4) served us cold breakfast in rooms everyday and did not allow to use restaurant for hot breakfast. Staff said there is big Indonesian group and restaurant is fully booked for them.
نظافة المكان والخدمة الممتازة
بعد الوقت فى الصعود والهبوط الى
الغرفة
كله جميل نتمني العودة
لاشئ
رائحه كريهه وموظفون غير ودودن
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