Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
Tour desk
Packed lunches
See all facilities

Review Highlights

Pros:
Cozy rooms
Beautiful gardens and museum
Cons:
Room quality issues
Service management problems

Categories

Cleanliness
8.39
Some mentions of rooms being outdated and damp, impacting perceived cleanliness.
Service
9.36
Overall positive interactions, but noted some issues with management and response.
Location
9.4
Beautiful and quiet location, close enough to attractions.
Room Quality
8.35
Rooms were cozy but some were noted as cold and outdated.
Amenities
9.38
The presence of a museum and gardens adds to the overall experience.
Value for Money
9.34
Overall good value; price reflects quality received.
Food and Beverage
8.89
Some negative comments regarding service and timing for meals.
Overall Experience
8.86
Very positive stay despite noted issues; the hotel's charm shines through.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:54

Property Description

Unique Boutique Hotel with Lush Gardens and Museum

Historical Charm: Step into a world of history and art with rooms originally decorated by archaeologist Frans Blom, showcasing local folk art and furnished terraces.

Culinary Delights: Indulge in regional flavors at our on-site restaurant, offering a taste of the local cuisine.

Prime Location: Explore nearby attractions such as a botanical garden, Santo Domingo Cathedral, and a craft market, all within walking distance.

Experience the charm of Hotel Na Bolom and book your stay today to immerse yourself in the cultural richness of San Cristobal de las Casas.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9
Based on 332 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 9.38
Value for Money: 9.34
Food and Beverage: 8.89
Overall Experience: 8.86
J
Jørgen • extended_group • no
9
2026-04-09 • via Nuitee
Y
yves • family_with_children • fr
10
Recommandé
Pros:

Lieu historique et muséal exceptionnel . Jardin, patios, décoration d’objets locaux et antiquités
Cheminée fonctionnelle

2026-04-05 • via Nuitee
S
Sergio • couple • it
5
2026-04-04 • via Nuitee
K
Kyle • couple • mx
1
B***s***
Pros:

nothing

Cons:

they double booked us and then wouldn't let us change the date of the booking or get a refund because the booking was made in a previous month.

2026-04-03 • via Nuitee
M
Moreno • couple • mx
10
Pros:

La tranquilidad

2026-04-02 • via Nuitee
C
chartersmexico • couple • mx
10
Pros:

Es una gema escondida! El lugar es mágico, se siente como viajar en el tiempo, ambiente muy agradable y pacífico y el jardín esta para pasar un rato desconectado.
Pero lo mejor es la experiencia de vivir un museo.

Cons:

Tener chimenea en la habitación a diario te dejan una carta de leña. Es sumamente acogedor en las noches.

2026-04-01 • via Nuitee
V
Virginie • family_with_children • fr
10
Authentique
Pros:

Magnifique lieu, authentique, calme, cette maison a une âme.

Cons:

Les matelas n'etaient pas les plus confortables mais la chaleur du feu a réchauffé les cœurs.

2026-03-29 • via Nuitee
U
Ute • couple • es
10
2026-03-19 • via Nuitee
U
Ute • family_with_children • es
10
2026-03-19 • via Nuitee
A
Albert Eck. • couple • de
8
Pros:

Das sehr schöne wunderbare Haus
wie der schöne Innenhof.

Cons:

Die Betten waren was kalt.

2026-03-17 • via Nuitee
H
Holly • extended_group • ca
10
Pros:

The hotel exceeded my expectations - the property is gorgeous and much more centrally located than I originally thought. They also provided ample blankets which helped with the cool San Cristobal nights (I even got too warm one night and had to take some off!). There is also a great coffee/breakfast spot right across the street which was perfect.

Cons:

I think there is a nuance missing in the translation on the site that states "Breakfast in the room" - the breakfast is not included in the price of the room.

2026-03-17 • via Nuitee
P
Patrick • couple • fr
9
2026-03-13 • via Nuitee
J
Jack • solo_traveller • us
8
Culture
Pros:

Just about everything.

2026-03-07 • via Nuitee
V
Valentina • couple • it
10
Prenotate assolutamente qui
Pros:

Soggiornare in un museo è una esperienza incredibile e unica. Soggiornare in questo museo nello specifico è un privilegio.
La camera è grande e pulita, c’è la possibilità di usufruire del servizio lavanderia, la reception è sempre a disposizione e il personale è molto gentile

2026-03-05 • via Nuitee
G
Giuliano • couple • it
10
Soggiorno particolare in casa museo
Pros:

Il personale molto disponibile e simpatico. Struttura caratteristica con annesso museo molto interessante.

2026-02-24 • via Nuitee
L
lucie • couple • fr
9
Un cadre exceptionnel
Pros:

Le cadre est magnifique.
Il faisait froid mais de nombreuses couvertures étaient prévues. Possibilité de faire un feu de cheminée.
Parking sécurisé.

Cons:

Le quartier mais à 2km du centre donc pas trop loin.

2026-02-13 • via Nuitee
M
Mads • solo_traveller • dk
8
2026-02-08 • via Nuitee
G
Geraldine • couple • cl
10
2026-01-26 • via Nuitee
S
serge jean pierre • family_with_children • fr
10
Pros:

Le cabanon niché dans un superbe jardin au calme .Superbe endroit vielle bâtisse authentique avec en plus du personnel aimable. Une très belle endroit.

Cons:

Partir!!!

2026-01-25 • via Nuitee
S
Samuel • couple • us
7
Pros:

The hotel, museum and garden was very pretty. It is located in a quiet area of San Cristóbal. The staff were very kind and helpful.

Cons:

The wifi connection was poor.

2026-01-21 • via Nuitee