Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Cozy rooms
Beautiful gardens and museum
Cons:
Room quality issues
Service management problems

Categories

Cleanliness
8.39
Some mentions of rooms being outdated and damp, impacting perceived cleanliness.
Service
9.36
Overall positive interactions, but noted some issues with management and response.
Location
9.4
Beautiful and quiet location, close enough to attractions.
Room Quality
8.35
Rooms were cozy but some were noted as cold and outdated.
Amenities
9.38
The presence of a museum and gardens adds to the overall experience.
Value for Money
9.34
Overall good value; price reflects quality received.
Food and Beverage
8.89
Some negative comments regarding service and timing for meals.
Overall Experience
8.86
Very positive stay despite noted issues; the hotel's charm shines through.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:54

Property Description

Unique Boutique Hotel with Lush Gardens and Museum

Historical Charm: Step into a world of history and art with rooms originally decorated by archaeologist Frans Blom, showcasing local folk art and furnished terraces.

Culinary Delights: Indulge in regional flavors at our on-site restaurant, offering a taste of the local cuisine.

Prime Location: Explore nearby attractions such as a botanical garden, Santo Domingo Cathedral, and a craft market, all within walking distance.

Experience the charm of Hotel Na Bolom and book your stay today to immerse yourself in the cultural richness of San Cristobal de las Casas.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 442 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 9.38
Value for Money: 9.34
Food and Beverage: 8.89
Overall Experience: 8.86
M
Martina • family_with_children • de
8
Pros:

Die Ambiente ist sehr schön, die Ausstattung sehr geschmackvoll und edel. Die Lsge besser als erwartet. Man kam gut zu Fuß ins Zentrum.

Cons:

Das Frühstück war dann doch sehr einfach mit wenig Auswahl. Die Häuser im Garten haben einen schlechteren Standard als im alten Gebäude.

2026-10-26 • via Nuitee
I
Iwona • solo_traveller • pl
9
Pros:

Świetna lokalizacja, 15 minut pieszo od ścisłego centrum, bez zgiełku, hałasu ludzi, muzyki i samochodów. Piękny obiekt. Dostępne jest ogrzewanie, co jest bardzo wazne, bo w San Cristóbal jest zimno, a w budynkach w szczególności, nawet gdy na zewnątrz świeci slońce.

Cons:

Na Booking jest podana informacja, że w ksżdym pokoju jest kominek. W moim pokoju go nie było!

2026-10-25 • via Nuitee
A
Adélaïde • couple • fr
8
Charme suranné
Pros:

Lieux plein de charme avec joli patio et accès au petit musée.

Cons:

Les chambres sont dans leur jus, avec un confort assez moyen.
Demandez bien une chambre avec cheminée (nous n’en avions pas)

2026-09-18 • via Nuitee
J
JAIRO ANTONIO • couple • es
8
2026-08-31 • via Nuitee
L
Lorenzo • extended_group • it
10
Ottima scelta
Pros:

Esperienza incredibile ed indimenticabile

2026-08-30 • via Nuitee
P
Promitheas Spyros • couple • gr
9
Unique traditional stay in a beautiful hacienda.
Pros:

Very unique, traditional stay , in a beautiful hacienda that is also a folk museum of San Cristóbal. Very friendly and accommodating staff. We really enjoyed our short stay there and got a feel of the mountain town before the touristic boom.

Cons:

It is definitely not for everyone. If you need modern amenities and comfort there night be better choices.

2026-08-24 • via Nuitee
D
Dave • solo_traveller • us
10
2026-08-17 • via Nuitee
G
Giorgia • family_with_children • it
10
2026-08-16 • via Nuitee
C
chiara • couple • it
10
2026-08-16 • via Nuitee
C
Custodio Ramos • solo_traveller • mx
10
Pros:

El ambiente es muy bonito bueno para descansar sin pantalla 😊

Cons:

Retirado del centro

2026-08-10 • via Nuitee
L
lydianne • solo_traveller • fr
9
Pros:

La beauté du lieu, le musée et toutes les photos, les plantes
L excellent brunch du dimanche en musique
Le personnel au petit soin d autant que nous avons été malades

Cons:

On est à 10/15 min à pied du centre.

Ne pas se faire surprendre par les pétards le matin.

2026-07-20 • via Nuitee
F
fani liliana • couple • mx
9
Pros:

Toda la habitación y lo que incluye me encantó, los espacios comunes, el museo, el desayuno, el personal muy amable y atentos. el acceso para llegar, la tranquilidad, chimenea.

Cons:

Que no tiene televisión la habitación.

2026-04-15 • via Nuitee
M
Marieke • family_with_children • mx
9
2026-04-14 • via Nuitee
C
Carina • extended_group • ca
6
Pros:

a nice cottage feel

2026-04-13 • via Nuitee
J
Jørgen • extended_group • no
9
2026-04-09 • via Nuitee
Y
yves • family_with_children • fr
10
Recommandé
Pros:

Lieu historique et muséal exceptionnel . Jardin, patios, décoration d’objets locaux et antiquités
Cheminée fonctionnelle

2026-04-05 • via Nuitee
S
Sergio • couple • it
5
2026-04-04 • via Nuitee
K
Kyle • couple • mx
1
B***s***
Pros:

nothing

Cons:

they double booked us and then wouldn't let us change the date of the booking or get a refund because the booking was made in a previous month.

2026-04-03 • via Nuitee
M
Moreno • couple • mx
10
Pros:

La tranquilidad

2026-04-02 • via Nuitee
C
chartersmexico • couple • mx
10
Pros:

Es una gema escondida! El lugar es mágico, se siente como viajar en el tiempo, ambiente muy agradable y pacífico y el jardín esta para pasar un rato desconectado.
Pero lo mejor es la experiencia de vivir un museo.

Cons:

Tener chimenea en la habitación a diario te dejan una carta de leña. Es sumamente acogedor en las noches.

2026-04-01 • via Nuitee