New West Hotel

Hotels
8.5 (247 reviews)
Ard Ayush Street, Peace Avenue, 5th Khoroo 10th Khoroolol Building 91 , Ulaanbaatar , mn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Good breakfast options
Cons:
Language barrier with staff
Issues with cleanliness on some occasions
Location traffic problems

Categories

Cleanliness
7.39
Several reviews noted issues with cleanliness, including lack of proper cleaning during the stay.
Service
9.36
Friendly and helpful staff were frequently mentioned positively.
Location
7.9
Location was decent but noted as inconvenient by some due to traffic and distance from the city center.
Room Quality
8.85
Rooms were described as clean, comfortable, and well-equipped.
Amenities
8.38
Amenities such as kitchen facilities and availability of breakfast were positively noted.
Value for Money
8.84
Overall considered good value for the money based on facilities provided.
Food and Beverage
8.39
Breakfast was generally rated as good, though some reviews suggested improvement.
Overall Experience
8.86
Guests generally had a positive experience with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:48

Property Description

Luxurious Accommodation

Experience luxury at its finest at New West Hotel, where each tastefully decorated guestroom offers modern amenities such as a flat-screen TV, minibar, and safety deposit box. The cozy seating area and ample natural light create a serene atmosphere for relaxation after a day of exploring the city.

Diverse Dining Options

Indulge in a culinary journey at New West Restaurant, known for its wide selection of European and Mongolian dishes prepared by talented chefs. Enjoy a comfortable dining experience while savoring savory flavors and impeccable service.

Entertainment and Relaxation

From a top-rated restaurant to mini golf and massage facilities, New West Hotel offers a range of entertainment options for guests. Unwind at the library, showcase your singing skills at the karaoke facilities, or simply enjoy the convenience of free Wi-Fi throughout the property.

Book your stay at New West Hotel now and elevate your travel experience with unparalleled comfort and hospitality.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children 17 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.5
Based on 247 reviews
Cleanliness: 7.39
Service: 9.36
Location: 7.9
Room Quality: 8.85
Amenities: 8.38
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 8.86
L
Lim • couple • my
10
Perfect stay in Ulaanbaatar
Pros:

We’re back in this hotel again, and it’s as good as the first time we stayed.. All staffs were polite and friendly, we felt welcome from the time we stepped in.. The hotel is surrounded by many supermarket and restaurant, so it’s very convenient.. emart just 10mins walk away.. The room and bathroom is very clean, very comfortable stayed.. it’s definitely value for its money.. We have nice view from our room.. Highly recommended to travellers who want to stay comfortably..

2026-03-20 • via Nuitee
G
Gianni • extended_group • it
9
Ottima struttura, rinnovata, stanze grandi e pulite, personale gentilissimo
Pros:

Personale molto gentile e premuroso, camere grandi e pulite. Dovendo partire prima dell' orario di colazione ci hanno comunque preparato una colazione da asporto, veramente un bel gesto. Pagamento in contanti in dollari USA

2026-03-16 • via Nuitee
I
Irem • extended_group • de
10
Perfect
Pros:

Her istegimizi yerine getirdiler. Arkadasimizin dogum gunu icin mum rica etmistik ugrasip mum ve dogum gunu sapkasi bulmuslar. Erken ayrilicaz otelden diye bize kahvalti paketlemisler. İnanilmaz insanlar. Bir daha Mogolistana gelirsek mutlaka burda kalacagiz

2026-03-13 • via Nuitee
L
Lim • couple • my
10
Great stay at Ulaanbaatar.. we’ll be back!
Pros:

Everything is good from the point we step in hotel.. receptionist, hygiene level, spacious room, good breakfast, hot water, etc.. we arrived early in the morning and receptionist allowed us to check in.. we were very much appreciated cause we had long travel from overseas and felt warmth welcome by the hotel..

Cons:

Nothing to complaint about..

2026-03-11 • via Nuitee
A
Andrei • solo_traveller • lt
10
Pros:

Очень вежливый и внимательный персонал

2026-03-11 • via Nuitee
I
Irem • extended_group • de
10
Pros:

dunyanin en iyi insanlari gercekten personel, her ricamizi yerine getirdiler cok tesekkur ederiz

2026-03-10 • via Nuitee
C
Cristiano Perazzo • family_with_children • it
9
2026-03-07 • via Nuitee
A
Aram Abdu GhulamHussain • solo_traveller • de
10
2026-02-11 • via Nuitee
V
Vanja • extended_group • rs
10
2026-01-19 • via Nuitee
S
Subudai • family_with_children • ru
10
2026-01-03 • via Nuitee
A
Art40 • solo_traveller • gb
9
2025-12-27 • via Nuitee
D
Davide • extended_group • it
8
2025-12-04 • via Nuitee
Z
Zsolt • family_with_children • hu
4
Lehetne jobb is ennyi pénzért.
Pros:

A szobám érkezéskor tiszta volt
A reggeli ahhoz képest jo volt.

Cons:

A személyzet egy szót nem beszél angolul. A bankkartyas fizetes nagyon nehezen sikerült. Kb 20 perc volt. Takarítani nem takarítottak egyszer sem.

2025-12-03 • via Nuitee
E
Elena • solo_traveller • de
10
praktische Unterkunft für die Transferzeit
Pros:

Das New West Hotel in Ulanbataar, Mongolei, ist eine praktische Unterkunft. Es liegt nur etwa 4 km vom Busbahnhof entfernt, was ideal ist, wenn man aus Russland mit dem Bus ankommt. Die zentrale Lage an einer lebhaften Straße bietet zahlreiche Cafés, eine Apotheke und Supermärkte ganz in der Nähe. So ist alles Wichtige schnell erreichbar. Für meine Weiterreise zum Flughafen am nächsten Morgen war die Anbindung ebenfalls sehr bequem und unkompliziert. Insgesamt ist das Hotel eine gute Wahl für Reisende, die eine zentrale, komfortable und gut erreichbare Bleibe für eine Nacht suchen. Auch bietet es große Zimmer mit einer eigenen kleinen Küche inklusive Wasserkoche und Mikrowelle, wodurch es auch für einen längeren Aufenthalt sehr gut geeignet ist.

Cons:

NA

2025-11-20 • via Nuitee
S
Suat Yurtsever • couple • lv
9
Pros:

Very nice quiet place ... thank you for the breakfast in the room. I will be always your guest..special thanks for the lady in reception.

Cons:

Everything is fine

2025-11-11 • via Nuitee
S
Suat Yurtsever • solo_traveller • lv
9
Pros:

Everything is fine...Thank you for the breakfast in the room. It was nice compliment...!

Cons:

Everything is fine...

2025-10-28 • via Nuitee
S
Suat Yurtsever • solo_traveller • lv
9
Pros:

Everything is fine

Cons:

Breakfast can be better

2025-10-27 • via Nuitee
V
Veronica • solo_traveller • us
8
Pros:

Staff was very friendly and helpful. Breakfast was fine.

Cons:

The location downtown was not great for me due to the bumper to bumper traffic that makes movement challenging. There did not seem to be parking either, which made it a bit of a hassle for drop off and pick up.

2025-10-21 • via Nuitee
M
Mark • couple • us
10
2025-10-14 • via Nuitee
A
Arndt • solo_traveller • de
10
2025-10-12 • via Nuitee