Crowne Plaza Springfield Convention Center by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.7 (411 reviews)
3000 South Dirksen Parkway , Springfield , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Good location
Cons:
Outdated amenities
Maintenance issues
Dirty areas

Categories

Cleanliness
6.7
Some reviews mentioned cleanliness issues, such as dirty areas and outdated conditions.
Service
8.2
Staff was noted to be friendly and accommodating although there were issues with maintenance response.
Location
8.7
Location was frequently mentioned as a positive aspect, convenient for guests.
Room Quality
7.2
Room comfort was noted, but several reviews mentioned that rooms needed maintenance and upgrades.
Amenities
7.2
Amenities were mentioned but included closed facilities, like the pool and hot tub, which impacted the experience.
Value for Money
7.7
Some reviews felt the hotel was overpriced for the value provided.
Food and Beverage
8.2
Breakfast was described as delicious, but restaurant availability was questioned.
Overall Experience
7.7
Mixed feedback overall, with both positive experiences and significant disappointments noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:30

Property Description

Luxurious Amenities

Indulge in luxury at Crowne Plaza Springfield Convention Center with a sun deck, spacious indoor pool, and elegant guest rooms featuring modern amenities.

Culinary Delights

Savor exquisite dining options at the on-site Long Nine Dining Room and Long 9 Bar & Grille. Don't forget to grab a coffee at the Harvest Bakery for a delightful start to your day.

Relaxation and Convenience

Unwind after a workout at the fitness center in the sauna or hot tub. Take advantage of the hotel's additional facilities including an ATM, gift shop, and newsstand. Plus, enjoy the convenience of free Wi-Fi in the lobby.

Experience comfort and luxury at Crowne Plaza Springfield Convention Center. Book now for a memorable stay!

Important information:

Please note that guests are required to present a valid photo ID and credit card upon check-in. Please note that all special requests are subject to availability upon check-in and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.7
Based on 411 reviews
Cleanliness: 6.7
Service: 8.2
Location: 8.7
Room Quality: 7.2
Amenities: 7.2
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 7.7
J
Johannes • couple • nl
8
2026-08-05 • via Nuitee
L
Lisa • family_with_children • us
9
Pros:

The staff at the breakfast were excellent

2026-08-04 • via Nuitee
C
Cassandra • solo_traveller • us
7
2026-08-03 • via Nuitee
D
David • couple • us
8
2026-07-18 • via Nuitee
T
Taneisha Langer • solo_traveller • us
9
Springfield Convention Center Hotel Experience
Pros:

Hotel itself is absolutely beautiful!

Cons:

Only one elevator or escalator was working at a time.

2026-07-10 • via Nuitee
T
Terry • solo_traveller • us
7
Pros:

The room was nice.

Cons:

The waitress at the bar spilled drink and never came back to clean it up.

2026-06-29 • via Nuitee
S
Sue • solo_traveller • us
9
I enjoyed the hotel very much. The woman at check out took off some drinks because of the TV.
Pros:

Everything except the TV

Cons:

I called and told the front desk that most the channels weren't coming on the tv and he said it was because of the storm. But the storm had passed and other channels worked and it doesn't work that way but he would not listen to me.
They didn't work the next evening also when I tried.

2026-06-24 • via Nuitee
R
robert • couple • us
10
2026-06-14 • via Nuitee
D
Dean • solo_traveller • us
10
2026-06-14 • via Nuitee
L
Leasia • family_with_children • us
10
2026-06-11 • via Nuitee
T
Tanya • solo_traveller • us
10
Pros:

Everything

Cons:

None

2026-06-08 • via Nuitee
A
Ana • family_with_children • us
9
2026-06-08 • via Nuitee
S
Saylor • couple • us
6
2026-06-03 • via Nuitee
T
Tracy • family_with_children • us
10
2026-05-30 • via Nuitee
B
Bill • couple • us
4
Ok
Pros:

The room was clean.

Cons:

Had to pay extra for a breakfast that we paid extra for. Bathroom was less than working. Had to unclog the toilet ourselves even after reporting. Bathtub drain was slow and was standing in water. Also, the tub was very slippery.

2026-05-25 • via Nuitee
P
Patricia • couple • us
10
everything was great, service, cleanliness, food
Pros:

Service was excellent, Food was great!! Rooms were comfortable

2026-05-24 • via Nuitee
D
Dustin • solo_traveller • us
9
2026-05-21 • via Nuitee
L
LaShawnda • solo_traveller • us
1
Not SATISFIED at all. Don’t waste your money staying there.
Pros:

The hotel has deteriorated over the years. The amount of money asked to pay, is not the quality presented.

Cons:

The rooms are old and need major UPGRADE

2026-05-16 • via Nuitee
K
Kuehn • solo_traveller • us
7
2026-05-13 • via Nuitee
C
Christopher • couple • us
9
2026-05-12 • via Nuitee