SureStayPlus Hotel by Best Western San Jose Central City

Hotels
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SureStay Plus Hotel by Best Western
7.7 (455 reviews)
2650 Monterey Highway , San Jose , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Big rooms
Affordable pricing
Cons:
Cleanliness issues
Noise from neighbors
Poor breakfast quality
Room smell

Categories

Cleanliness
6.3
Some reviews mentioned issues with cleanliness, such as the showers being dirty and bathrooms being affected by overflow.
Service
8.76
Multiple reviews noted friendly and helpful staff, with particular praise for the customer service.
Location
8.1
Generally good location reviews, though there were reports of noise from neighbors and unsavory activity noted.
Room Quality
7.56
Rooms noted for being clean and big, but some indicated issues like offensive smells and overflowing toilets.
Amenities
8.08
Amenities like the jetted tub and gym received positive mentions, though breakfast quality varied.
Value for Money
8.35
The general sentiment is that the hotel provides decent value based on price and features.
Food and Beverage
6.6
The breakfast received mixed reviews with some finding it okay but others referring to poor quality.
Overall Experience
7.87
Overall experiences varied, with some guests expressing they would return despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:05

Property Description

Convenient Amenities
Featuring a microwave, a mini-refrigerator, and free high-speed internet access in each guestroom, the SureStayPlus Hotel by Best Western in San Jose, California offers convenience at its best.

Relaxation and Recreation
Guests can start their day with a hot breakfast, unwind by the outdoor pool, or stay active at the on-site fitness center. For ultimate relaxation, the sauna and whirlpool provide the perfect retreat after a day of exploring the nearby attractions.

Nearby Attractions
Located just a short drive away from California's Great America amusement park and Valley Fair Mall, this hotel is the ideal base for leisure and shopping. With easy access to the San Jose Convention Center, city center, and various event venues, the hotel offers both convenience and comfort for your stay in San Jose.

Book your stay at SureStayPlus Hotel by Best Western San Jose downtown for a memorable experience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.7
Based on 455 reviews
Cleanliness: 6.3
Service: 8.76
Location: 8.1
Room Quality: 7.56
Amenities: 8.08
Value for Money: 8.35
Food and Beverage: 6.6
Overall Experience: 7.87
M
Molina • family_with_children • us
9
2026-04-08 • via Nuitee
V
vonedward • couple • us
7
2026-04-08 • via Nuitee
A
Anita • solo_traveller • us
8
Pros:

I requested a room on the first floor and I was accommodated. The room was very clean and the beds and pillows were comfortable. The staff were very polite.

Cons:

The TV connection was not good. People talking loudly and walking around late. They didn't put out enough yogurt and fruit until it was almost over to close. There wasn't any half and half creamer for coffee during the day.

2026-04-08 • via Nuitee
Ádria • extended_group • br
8
boa estadia
Pros:

Otimo custo beneficio, localizacao é boa. A equipe foi educada e bem atenciosa. A limpeza do quarto estava bem mediana.

Cons:

O ar condicionado parecia nao estar funcionando direito, estava empoeirado e a geladeira estava congelando tudo que colocamos nela.

2026-04-06 • via Nuitee
J
Justin • couple • us
10
Awesome clean n I’ll be back
Pros:

Everything

Cons:

I liked everything

2026-04-02 • via Nuitee
J
jeanine • solo_traveller • us
10
2026-03-27 • via Nuitee
C
Carlos • couple • us
10
2026-03-23 • via Nuitee
R
Radik • couple • us
8
We stayed for one night in a double room. The first room we were given was terrible — it smelled strongly of marijuana,
Pros:

We stayed for one night in a double room. The first room we were given was terrible — it smelled strongly of marijuana, like someone had just smoked there. Because of that, I even got a headache.

To be fair, the staff member was helpful and agreed to change the room, which we appreciated.

The cleanliness of the second room was about 3/5, breakfast was also 3/5, and parking was decent — around 4/5.

The overall atmosphere and type of guests were not the best (around 3/5), which also affected the experience.

Overall, I would not recommend staying here.

Cons:

We stayed for one night in a double room. The first room we were given was terrible — it smelled strongly of marijuana, like someone had just smoked there. Because of that, I even got a headache.

To be fair, the staff member was helpful and agreed to change the room, which we appreciated.

The cleanliness of the second room was about 3/5, breakfast was also 3/5, and parking was decent — around 4/5.

The overall atmosphere and type of guests were not the best (around 3/5), which also affected the experience.

Overall, I would not recommend staying here.

2026-03-18 • via Nuitee
J
J.I. • family_with_children • us
8
Pros:

...

Cons:

...

2026-01-15 • via Nuitee
E
Esmeralda • family_with_children • us
9
Pros:

Todo en general, precio, comodidad, limpieza, atención del personal

Cons:

Es una pequeñez lo que no me gustó, es la segunda vez que me hospedo, la primera vez había dos body wash y no había shampoo, la segunda había dos shampoo y no había body wash

2026-01-14 • via Nuitee
A
Araceli • family_with_children • us
10
2026-01-13 • via Nuitee
K
Kevin • family_with_children • us
10
2026-01-11 • via Nuitee
V
Victor jesus • couple • us
1
2026-01-09 • via Nuitee
A
Alexya • couple • us
8
2026-01-05 • via Nuitee
J
Justin • couple • us
7
2026-01-04 • via Nuitee
J
Justin • couple • us
7
2026-01-04 • via Nuitee
J
Justin • couple • us
7
2026-01-04 • via Nuitee
P
Paul Ivanne • couple • us
10
2026-01-04 • via Nuitee
G
Gomez • extended_group • us
10
Pros:

No sabia que habia desayuno

2026-01-02 • via Nuitee
E
Emele • couple • us
9
Good for the price!
Pros:

The location was perfect for my partner who had work 4 minutes away! Rooms are big. Breakfast is ok. Pretty decent, would return .

Cons:

I’d give the cleanliness 6/10

2026-01-02 • via Nuitee