Comfort Suites McAllen Airport and La Plaza Mall

Hotels
•
Comfort Suites
8.1 (316 reviews)
800 West Expressway 83 , McAllen , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Cons:
Poor cleanliness
Inadequate service

Categories

Cleanliness
7.6
The reviews noted issues with odor in the rooms and presence of mold.
Service
8.6
While some staff were noted as unhelpful, there were positive mentions of maintenance staff.
Location
9.6
The location was consistently praised for its proximity to shopping and restaurants.
Room Quality
8.1
Issues with dampness and inadequate amenities were highlighted.
Amenities
7.1
Amenities were described as outdated and lacking.
Value for Money
8.6
Mixed sentiments, though some positive feedback for the value provided.
Food and Beverage
6.6
Breakfast options were criticized for limited variety and availability.
Overall Experience
8.6
The overall experience was mixed, with highlighted positives in location but significant negatives in other areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:39

Property Description

Convenient Location and Nearby Attractions

The Comfort Suites At Plaza Mall hotel is strategically situated near major attractions such as the Museum of South Texas History and La Plaza Mall. With easy access to the airport and the Mexico border, exploring the area is a breeze.

Complimentary Amenities and Delicious Breakfast

Guests can enjoy a range of complimentary services including high-speed Internet, breakfast with hot options, and access to the exercise room, outdoor pool, and hot tub. The Your Suite Success Grab & Go bag ensures a convenient start for early risers.

Perfect for Business and Leisure

Business travelers will appreciate the business center, executive boardroom, and competitive corporate rates. The spacious guest suites cater to both work and relaxation, with amenities like refrigerators, safes, and whirlpool bathtubs in select rooms.

Book your stay now and experience comfort and convenience at Comfort Suites At Plaza Mall!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 316 reviews
Cleanliness: 7.6
Service: 8.6
Location: 9.6
Room Quality: 8.1
Amenities: 7.1
Value for Money: 8.6
Food and Beverage: 6.6
Overall Experience: 8.6
R
Rolando • solo_traveller • mx
10
Pros:

Ubicación

Cons:

Desayuno

2026-08-06 • via Nuitee
S
Sandra • couple • mx
10
Good place not a great staff
Pros:

The location, the rooms are very comfy and nice

Cons:

Th staff could be more helpful or nicer they are not very friendly

2026-08-05 • via Nuitee
C
CLAUDIA ELIZABETH • family_with_children • mx
9
2026-08-03 • via Nuitee
F
Federico • solo_traveller • at
9
2026-08-03 • via Nuitee
N
Navarro • family_with_children • mx
7
Bien para ir de pasada, pero no lo recomendaría sobre todo por la limpieza
Pros:

El tamaño del cuarto esta muy bien, amplio, cuenta con frigobar, horno de microondas y espacio de mesa hasta para comer. Las camas cómodas.

Cons:

Me disgustó mucho que queríamos dormir a mi niña chiquita en el sofá cama que está en el cuarto y al momento de abrirlo estaba muy muy sucio, te asomabas tantito abajo de las camas y también demasiada basura, cabellos, ligas, de todo, muy desagradable. En la regadera el primer día que llegamos ya no había jabón para bañarse cuando se supone te lo entregan con todo listo, también tenía rota la parte de la tina el botón que jalas para que salga el agua por la regadera y se batallaba para usarse. El teléfono del cuarto también estaba desconectado o sea que no teníamos ni como contactar a recepción. Cuando fui a recepción y comenté estas cosas solo me dieron un bote de jabón nuevo que ni pudimos poner porque no me dijeron como instalarlo y del teléfono ni me ayudaron a que funcionara. Ah tampoco servía la caja fuerte

2026-08-03 • via Nuitee
T
Tiffany • family_with_children • us
5
Pros:

Limited breakfast

Cons:

Rooms were very dirty not being cleaned properly I had to go purchase cleaning supplies, found trash behind dressers from previous stays. Swimming pool was so cloudy not being cleaned properly definitely needs to get checked

2026-07-24 • via Nuitee
T
Téllez • solo_traveller • mx
9
Pros:

La ubicación

Cons:

Que las habitaciones huelen un poco a humedad

2026-07-23 • via Nuitee
A
Adrian Missael • family_with_children • mx
8
Tranquilo
Pros:

El desayuno deberían cambiarlo

Cons:

el desayuno

2026-07-21 • via Nuitee
V
Veronica • family_with_children • us
5
2026-07-16 • via Nuitee
E
Espinosa Cid • family_with_children • mx
8
Cerca de los comercios
Pros:

La cercanía de los comercios

Cons:

Le falta limpieza y mejor atención por parte del personal

2026-07-15 • via Nuitee
E
Espinosa Cid • family_with_children • mx
7
Un lugar para quedarme los días de compra en McAllen
Pros:

La ubicación

Cons:

No había señal en la tele de la habitación, me cambiaron la habitación en 2 ocasiones para lograr tener una tele con señal, la tina estaba medio manchada

2026-07-13 • via Nuitee
S
Silvia • solo_traveller • mx
8
Mejorar el desayuno
Pros:

Ubicación y habitación amplias

Cons:

El área para desayunar muy pequeña en los 2 dias no encontré lugar, tiempo de espera para cafe y huevo,...seria mejor ampliar el horario para desayunar hasta las 10.
Es de 6 a 9am

2026-07-13 • via Nuitee
B
BLANCA ESTELA PULIDO RMZ • family_with_children • mx
9
Gracias
Pros:

Limpieza!!

Cons:

El desayuno

2026-07-12 • via Nuitee
N
Nazario Ezequiel • solo_traveller • mx
10
2026-07-11 • via Nuitee
T
troy • family_with_children • us
1
2026-07-07 • via Nuitee
A
Anthony • solo_traveller • us
1
Pros:

The only thing I liked was the price but the saying goes you get what you pay for

Cons:

I'm usually a fan of comfort rooms but this one was horrible, the room had a smell to it, the suite i got didnt even have a tv in the main room, the outlet plugs were missing plates exposing wires, the wall in main room were dirty

2026-07-03 • via Nuitee
K
Kimberly • extended_group • us
10
2026-06-29 • via Nuitee
C
Cartagena • family_with_children • us
10
Clean and convenient stay
Pros:

I like how clean and quiet it was

Cons:

I didnt like how small the breakfast area was, it seemed too crowded for all the people that were there. Some had to eat standing or wait for a table to eat.

2026-06-29 • via Nuitee
C
Carlos • extended_group • bo
8
2026-06-29 • via Nuitee
H
Humberto Almaguer • solo_traveller • mx
9
Pros:

El cuarto, la cama está cómoda,

Cons:

Mayor visibilidad hacia el estacionamiento, que dure mas tiempo el desayuno

2026-06-26 • via Nuitee