Capital O Hotel Yukon

Hotels
Calle 4 norte 12 50 avenida norte , Playa del Carmen , mx

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Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Tour desk
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Review Highlights

Pros:
Big bed
Good smart TV
Spacious room
Good location close to shuttle bus dropoff
Cons:
Hot water runs out quickly
No hangers, toilet paper, floor towel, soap provided until requested
Broken towel rack and furniture
Poor curtain design
Unfriendly staff behavior
Poor customer service

Categories

Cleanliness
6
Mixed reviews on cleanliness, with some guests mentioning issues such as no hangers, towel rack broken, and delayed provision of amenities.
Service
5.5
Service received negative feedback, with guests reporting unfriendly staff behavior, unaddressed maintenance issues, and unaccommodating responses to customer requests.
Location
8
The hotel's location was highlighted as a positive aspect by guests, particularly its proximity to the shuttle bus dropoff and key attractions.
Room Quality
6.2
Room quality received mixed reviews, with feedback on issues such as broken furniture, inadequate bathroom amenities, and poor curtain design.
Amenities
5
Amenities were criticized for being insufficient and delayed in provision, including water refilling services and essential toiletries.
Value for Money
3.5
Guests felt the hotel did not provide value for money, citing issues such as attempted price hikes, poor customer service, and subpar amenities.
Food and Beverage
5
Food and beverage services were not specifically mentioned in the review provided.
Overall Experience
5.1
Most guests had a negative overall experience due to a combination of cleanliness, service, room quality, and value for money issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 08:24

Property Description

Convenient Location
Capital O Hotel Yukon sits in Playa del Carmen, a stone's throw away from Playacar Beach and other key attractions. The hotel's proximity to the airport and various points of interest makes it an ideal choice for travelers looking to explore the area effortlessly.

Comfortable Accommodation
Each air-conditioned room at Capital O Hotel Yukon offers a cozy retreat, complete with modern amenities like free WiFi, a flat-screen TV, and free toiletries. The family rooms provide ample space for relaxation, ensuring a comfortable stay for guests of all ages.

Terrace and More
Relax and unwind on the hotel's terrace, a perfect spot to soak in the vibrant surroundings. Whether you're planning a family vacation or a solo adventure, Capital O Hotel Yukon's inviting atmosphere and friendly service promise a memorable experience.

Book your stay at Capital O Hotel Yukon now to enjoy a delightful blend of comfort and convenience.

Important information:

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 8 years old stay for free when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location