Tru By Hilton Jackson

Hotels
•
Tru by Hilton
8.1 (536 reviews)
2401 Shirley Dr. , Jackson , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and friendly staff
Good amenities
Convenient location
Decent breakfast
Cons:
No coffee pot in room
Bed comfort issues
Noise from AC and construction
Check-in delay

Categories

Cleanliness
7.68
Clean and well-maintained, but some guests noted noise disturbances.
Service
9.15
Friendly and accommodating staff, though check-in issues were reported.
Location
8.69
Convenient location close to attractions and amenities.
Room Quality
7.14
Rooms were narrow and bed comfort was lacking.
Amenities
8.17
Good amenities including a gym and decent breakfast options.
Value for Money
7.63
Price considered a bit high relative to room quality.
Food and Beverage
8.18
Breakfast options appreciated, but availability of coffee in room lacking.
Overall Experience
8.15
Overall a good stay with some issues, but guests expressed willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 09:49

Property Description

Modern Accommodations
Tru By Hilton Jackson offers stylish and comfortable rooms with free WiFi and a flat-screen TV. Each room includes a private bathroom and a seating area, perfect for relaxation after a long day of exploring.

Convenient Amenities
Guests can enjoy access to an indoor pool and a fitness centre during their stay. The 24-hour front desk ensures that assistance is always available whenever needed, making your visit stress-free and enjoyable.

Ideal Location
Located near popular attractions like Michigan International Speedway and American Museum of Magic, Tru By Hilton Jackson is the perfect choice for travelers seeking convenience and comfort. Book your stay now and experience the best of Jackson hospitality.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 536 reviews
Cleanliness: 7.68
Service: 9.15
Location: 8.69
Room Quality: 7.14
Amenities: 8.17
Value for Money: 7.63
Food and Beverage: 8.18
Overall Experience: 8.15
D
Daveda • couple • us
9
Good place to stay
Pros:

Comfortable beds and great staff

Cons:

All was good

2026-11-03 • via Nuitee
S
Sandra • family_with_children • us
10
Pros:

Staff was kind, hotel was clean, breakfast was delicious.

Cons:

Honestly nothing

2026-10-29 • via Nuitee
S
Staggs • couple • us
7
Pros:

The staff was excellent, very friendly and helpful.

The breakfast was hot, fresh, and seasoned perfectly.

The room was clean, and well stocked.

Cons:

The entrance was under construction, and quite rough to get into. Fortunately I drive a large truck. A compact car would have potentially damaged the undercarriage.

The room was extremely small, with barely enough room for two people to pass each other. The floor was warped in a few places.

2026-10-15 • via Nuitee
S
Scott • couple • ca
8
2026-10-14 • via Nuitee
T
Tonya • solo_traveller • us
8
2026-09-04 • via Nuitee
T
Thomas • couple • us
8
2026-08-19 • via Nuitee
J
Joshua • solo_traveller • us
8
2026-08-17 • via Nuitee
T
Terry • couple • us
4
Bed was very uncomfortable. Won’t stay there again.
Pros:

Clean & neat

Cons:

Very limited breakfast. Hard beds to sleep on.

2026-08-10 • via Nuitee
A
Andrew • couple • us
6
Pros:

The bathroom was great

Cons:

The king room was small for the price

2026-08-09 • via Nuitee
M
Miranda • couple • us
8
2026-08-09 • via Nuitee
J
jack and nancy • couple • us
8
Pros:

Breakfast was great, loved check out time being noon!

Cons:

There was 8" white stsin on the headboard wheni moved the pillow to get in. Eww
Spouse mentioned this and was told it happened in many rooms'- then do something about it!

2026-08-02 • via Nuitee
B
Brandon • couple • us
1
Cons:

It’s stupid they ask for a $400 deposit if you are a Jackson resident.

2026-07-20 • via Nuitee
M
Melinda • family_with_children • us
9
Will stay again if in the area
Pros:

The staff were delightful at this location.
Extra shout out to Vanessa who made me decaf coffee one evening fresh and hot.....appreciate that.
Room was nice, shower excellent. The fitness room was good. Located just off 127 easy off and easy on the highway. Quiet area. Complimentary coffee was nice. Pretty good breakfast.
Will stay here again if visiting family just have the eggs and sausage hot and waiting lol.

Cons:

The eggs and sausage were cold at breakfast.
Other then that it would have been a perfect 10 for me.
Saturday came for breakfast at 9:30 and breakfast had already been down scaled there was no eggs or sausage so we went elsewhere.
Was supposed to be breakfast up till 10.am

2026-07-06 • via Nuitee
V
voula • family_with_children • us
8
2026-06-29 • via Nuitee
M
Madilynn • couple • us
10
2026-06-09 • via Nuitee
P
Pamela S • extended_group • us
9
It was a very nice experience!
Cons:

As I was leaving there was a cleaning lady in the hallway on her phone, she did get off her phone when she saw me coming. I smiled and spoke to her, but she did not respond back. I was not very pleased with that interaction with her!

2026-06-08 • via Nuitee
D
Donald • solo_traveller • us
10
2026-06-05 • via Nuitee
W
Wommack • couple • us
8
Good hotel for the cost. Very modern designs. I like the look of the lobby.
Pros:

I like the location. The breakfast food is good. I like this hotel and stay numerous times per year.

Cons:

The cups for the coffee are the same as most hotels but i feel like they should be bigger. I went to a gas station and got a bigger cup to use in the morning. They also have the small creamer cups instead of creamer pumps in big bottles. This would be much better and even more cost effective. The wall paper in the bathroom was peeled back a lot. The shower had build up so discolored. I feel like this hotel is failing over time. I stay quite often.

2026-06-03 • via Nuitee
S
Samantha • couple • us
10
2026-05-28 • via Nuitee
W
Wommack • couple • us
8
Great value for the money
Pros:

The breakfast was sustainable. The staff was friendly and accommodating.

Cons:

Noting

2026-05-27 • via Nuitee