M Hotel Kigali

Hotels
8.2 (551 reviews)
KN 1 Avenue Kiyovu , Kigali , rw

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Food quality
Some amenities not fully functional

Categories

Cleanliness
8
Rooms were mostly clean, though a few mentioned issues.
Service
8.5
Staff were described as friendly and supportive.
Location
8.5
Excellent location, close to the city center.
Room Quality
8.5
Rooms were spacious and comfortable.
Amenities
8.3
Amenities present but some issues with spa and food.
Value for Money
8
Good value for the provided services.
Food and Beverage
7.5
Food quality was disappointing, particularly in the kitchen.
Overall Experience
8.3
Overall enjoyable stay with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:31

Property Description

Luxurious Accommodation with Stunning Views
M Hotel Kigali offers a 4-star experience with an outdoor pool, fitness center, and garden. Enjoy pool views from every room, along with a terrace and bar access. The hotel provides modern amenities including air conditioning, flat-screen TVs, and private balconies overlooking the city. Indulge in delicious African, Chinese, and Indian cuisine at the on-site restaurant, with options for vegetarian and vegan guests. Conveniently located near Niyo Arts Gallery and Kigali Centenary Park, the hotel also offers a 24-hour front desk, airport transfers, and free WiFi. Experience comfort and convenience at M Hotel Kigali. Book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

8.2
Based on 551 reviews
Cleanliness: 8
Service: 8.5
Location: 8.5
Room Quality: 8.5
Amenities: 8.3
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8.3
C
Chizungu • solo_traveller • cd
2
2026-03-20 • via Nuitee
M
Michael • family_with_children • gb
10
Happy client
Pros:

It was amazing in all aspects

2026-03-18 • via Nuitee
N
Nyang • family_with_children • ug
1
Pros:

Services, rooms nice and customer care.

Cons:

Nothing

2026-03-14 • via Nuitee
S
Shonte • family_with_children • us
7
Pros:

Friendly, hospitable staff.
Spacious junior suite

Cons:

Pool under maintenance. Should be on description PRIOR to booking.

Food wasn't great from lunch/dinner menu. Good pricing but not well seasoned.


Room was big but dated.

2026-03-13 • via Nuitee
N
Nkizinkiko • solo_traveller • cd
9
2026-03-11 • via Nuitee
M
Meziane • couple • fr
2
Pour un 4 étoiles, peut beaucoup mieux faire
Pros:

Le personnel est serviable et agréable

Cons:

Un grand coup de rénovation est nécessaire
Attention à la propreté,
La piscine était salle, je n’osais pas me baigner.

2026-03-10 • via Nuitee
J
Julia • couple • de
9
Gutes Hotel für einen Kurzaufenthalt in Kigali
Pros:

Gutes Frühstück, nettes Personal, alles vorhanden was man braucht.

2026-03-10 • via Nuitee
F
Faisal • family_with_children • ug
8
Pros:

Location

2026-03-06 • via Nuitee
M
marcelin • extended_group • fr
10
agréable mais manque des moyens de détentes innacessibles
Pros:

LE CADRE ET LE SERVICE

Cons:

c'est vraiment dommage qu'il existe un SPA inaccessible pour les clients surtout pour le sauna, c'est très gênant

2026-03-05 • via Nuitee
J
Joseph • couple • ca
10
2026-03-05 • via Nuitee
M
Mohammed • family_with_children • ng
9
2026-03-05 • via Nuitee
R
Rabih • solo_traveller • ae
9
Good
Pros:

Honestly everything!

Cons:

They can do better inside their rooms! Like formal wardrobe, better sofas.

2026-03-04 • via Nuitee
M
murtala • family_with_children • ci
10
2026-03-03 • via Nuitee
Y
Yusuf • extended_group • us
8
2026-03-02 • via Nuitee
G
Graham • couple • gb
7
The hotel was in a good location and the staff were very attentive.
Pros:

The staff, the room and the food were all very good.

Cons:

It was unfortunate that during our stay there were some very noisy renovations being carried out to rooms on the floors above ours. We were due to take a flight that evening so we were keen to get some rest before our departure. We were also disappointed to find that the water in the swimming pool was cloudy with sediment on the bottom and needed treating and so were were reluctant to use it. The availability of a pool was one reason why we had chosen this hotel.

2026-03-02 • via Nuitee
O
Olurotimi • family_with_children • gb
9
Pros:

The location was central, yet peaceful. The staff were brilliant, helpful and pleasant.
The rooms were turned down in the evening and sweets were left in the room.

Cons:

Nothing really.

2026-03-01 • via Nuitee
A
Anthony • family_with_children • gb
8
Pros:

Most things, spacious, quiet, lovely staff

Cons:

Lack of ac in the bedroom

2026-02-28 • via Nuitee
J
Julia • couple • de
9
2026-02-27 • via Nuitee
H
Hanne Marie • extended_group • dk
8
2026-02-27 • via Nuitee
J
John Kwizera • family_with_children • au
10
Pros:

Friendly staff.
Delicious breakky!!
Definetely woukd return any day

Cons:

Na.

2026-02-27 • via Nuitee