M Hotel Kigali

Hotels
8.2 (681 reviews)
KN 1 Avenue Kiyovu , Kigali , rw

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Friendly staff
Great location
Cons:
Food quality
Some amenities not fully functional

Categories

Cleanliness
8
Rooms were mostly clean, though a few mentioned issues.
Service
8.5
Staff were described as friendly and supportive.
Location
8.5
Excellent location, close to the city center.
Room Quality
8.5
Rooms were spacious and comfortable.
Amenities
8.3
Amenities present but some issues with spa and food.
Value for Money
8
Good value for the provided services.
Food and Beverage
7.5
Food quality was disappointing, particularly in the kitchen.
Overall Experience
8.3
Overall enjoyable stay with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:31

Property Description

Luxurious Accommodation with Stunning Views
M Hotel Kigali offers a 4-star experience with an outdoor pool, fitness center, and garden. Enjoy pool views from every room, along with a terrace and bar access. The hotel provides modern amenities including air conditioning, flat-screen TVs, and private balconies overlooking the city. Indulge in delicious African, Chinese, and Indian cuisine at the on-site restaurant, with options for vegetarian and vegan guests. Conveniently located near Niyo Arts Gallery and Kigali Centenary Park, the hotel also offers a 24-hour front desk, airport transfers, and free WiFi. Experience comfort and convenience at M Hotel Kigali. Book now for an unforgettable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

8.2
Based on 681 reviews
Cleanliness: 8
Service: 8.5
Location: 8.5
Room Quality: 8.5
Amenities: 8.3
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8.3
J
joy • solo_traveller • ng
10
Exceptional
Pros:

Very neat place and respectful staff. The breakfast is also great

Cons:

Nothing much just the late cleaning of my room

2026-06-27 • via Nuitee
J
joy • solo_traveller • ng
10
Exceptional
Pros:

Very neat place and respectful staff. The breakfast is so filling

Cons:

Nothing much just the late cleaning of my room

2026-06-27 • via Nuitee
O
Olayinka Oluwanifemi • couple • ng
10
2026-06-26 • via Nuitee
L
Lillian • extended_group • rw
9
EXECELLENT
Pros:

Great experience , with amazing buffet breakfast and staffs are always helpful

Cons:

none

2026-06-25 • via Nuitee
M
Michael • couple • gb
9
Pros:

The staff were very polite and friendly

Cons:

The spa

2026-06-25 • via Nuitee
C
Christoph • extended_group • de
6
2026-06-25 • via Nuitee
I
Ifeoma • solo_traveller • ng
9
2026-06-24 • via Nuitee
R
Richard • solo_traveller • au
9
2026-06-23 • via Nuitee
S
Suleman Olugbenga • solo_traveller • ng
8
Pros:

The serene enviroment. The new renovation works are worthy.

Cons:

You should work on your menu. It need to mordern and accommodating. Your chef put too much salt in food knowing fully well that anyone above 40 years are prone to blood pressure. He need to work on his/her palate for excessive salt.

2026-06-23 • via Nuitee
C
Chris ONeill • solo_traveller • za
8
2026-06-23 • via Nuitee
R
Rebecca • solo_traveller • ie
8
Good value in a good location
Pros:

Very clean, big room, lovely breakfast and secure parking. Having booked very last minute, we were happy with our stay

Cons:

A little bit corporate in style but not necessarily bad, just personal preference for a more relaxed feel, pool also wasn't open and was being worked on during our stay

2026-06-22 • via Nuitee
N
NANA • solo_traveller • ng
9
Pros:

The restaurant

2026-06-21 • via Nuitee
N
NANA • solo_traveller • ng
10
Pros:

The staff were very helpful and friendly.

2026-06-21 • via Nuitee
B
Babatunde • solo_traveller • ng
10
2026-06-19 • via Nuitee
S
Seyee • family_with_children • ng
4
Pros:

* Location Is Ok
* Staff Response Is Ok
* Bed Is Comfortable

Cons:

* Food Needs A Lot of Improvement
* No Bedside Drawers
* Robes Aren't Comfortable

2026-06-18 • via Nuitee
• solo_traveller • ke
8
2026-06-18 • via Nuitee
A
Abizer • solo_traveller • in
7
Good Keep it up, can get more better
Pros:

The property is good, they were courteous, The breakfast could be more better, They should also work on thier restuarant menu which is very limited. But overall a very good experience

Cons:

I liked everything as i mentioned breakfast could be better and restaruant menu to be increased its. a very limited one

2026-06-17 • via Nuitee
T
Tolu • solo_traveller • ng
8
Very good, will definitely visit again
Pros:

Hotel stay was excellent. Amazing staff, very good breakfast options. Location is great as well and aids movement within the city

Cons:

Nothing really, maybe pool being under renovation not communicated ahead but they gave the option to use a sister hotel's pool.

2026-06-15 • via Nuitee
T
Tobias Alexander • solo_traveller • de
9
Pros:

Das Hotel ist sehr komfortabel und vom Standard her durchaus mit einem besseren Hotel in Europa zu vergleichen. Das Essen ist sehr gut, die Lage ebenfalls. Das Personal ist unglaublich freundlich und hilfsbereit. Mein Zimmer war relativ groß und verfügte auch über einen Balkon.

2026-06-15 • via Nuitee
D
dagala • solo_traveller • ke
10
MHOTEL EXPERIENCE ON A TOP OF A HILL
Pros:

I liked the pick up at the hotel, reception and understanding of the customer care. Privacy and security is top notch. I will always recommend and choose Mhotel again.

Cons:

Swimming pool not working due to renovations .

2026-06-12 • via Nuitee