SM Tower Hotel and Convention Berau

Hotels
6.3 (13 reviews)
Jalan Teuku Umar , Tanjungredep , id

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Facilities

Offsite parking discounted rates available
Air conditioning
Restaurant
Room service
Terrace
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
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Review Highlights

Pros:
Impeccable cleanliness in some areas
Good value for the price
Cons:
Dirty rooms
Unflexible service
Quality of food is poor

Categories

Cleanliness
3.55
Several reviews highlight issues with cleanliness, such as dirty sheets and insects.
Service
8.05
Service seems standard for the hotel tier, but there are complaints about inflexibility and extra charges.
Location
8.55
Location is not explicitly mentioned but presumed satisfactory.
Room Quality
4.55
Multiple complaints about room quality, including noise and outdated conditions.
Amenities
7.55
Amenities rated as fair, with no specific mentions.
Value for Money
8.05
Value is considered reasonable for the price, despite certain issues.
Food and Beverage
4.55
Poor experience with food quality mentioned.
Overall Experience
5.55
The overall experience was negatively affected by the multiple issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:26

Property Description

Luxurious Accommodation
SM Tower Hotel and Convention Berau offers a luxurious stay in Tanjungredep. The 3-star hotel provides air-conditioned rooms with free WiFi, a restaurant, and attentive room service. Each room is equipped with modern amenities such as a flat-screen TV, kettle, and free toiletries, ensuring a comfortable stay.

Convenient Services
Guests can benefit from a 24-hour front desk, ensuring assistance at any time of the day. The hotel also offers a buffet breakfast, perfect for starting the day energized. Additionally, the proximity to Raja Alam International Airport, just 8 km away, makes traveling hassle-free for guests.

Unwind and Relax
With cozy rooms and dedicated service, SM Tower Hotel and Convention Berau is the ideal choice for both leisure and business travelers. Book your stay now for a memorable experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

6.3
Based on 13 reviews
Cleanliness: 3.55
Service: 8.05
Location: 8.55
Room Quality: 4.55
Amenities: 7.55
Value for Money: 8.05
Food and Beverage: 4.55
Overall Experience: 5.55
R
Rebecca • couple • us
10
Great option close to the airport
Pros:

The staff was so kind and helpful! We stayed here after a week on Derawan Island because it is close to the airport. Our room was clean and comfortable. We had to leave super early the next morning and the staff thoughtfully organized breakfast boxes to go for us! Also, my husband tried to order a Grab at 5 am but no drivers were available. The receptionist helped us by calling us a taxi to the airport. He saved us from missing our flight and having a lot of stress! I would 100% stay here again!

Cons:

Nothing...everything was perfect.

2026-01-24 • via Nuitee
C
Caroline • family_with_children • de
2
Cons:

Sehr unflexibel bei Änderungen. Weder früher Check in noch Storno kommen in Frage

2025-09-16 • via Nuitee
E
emanuela • couple • it
7
2025-09-15 • via Nuitee
G
Gonzalo • couple • es
6
Cons:

They wanted to charge for a change of pillow. Ours was too thick and tough.

2025-09-02 • via Nuitee
M
Mauro • solo_traveller • it
6
2025-08-31 • via Nuitee
A
Alessio • couple • it
8
Pros:

Una Struttura un po' da migliorare ma nel complesso buona per quello che si paga .
Pulizia impeccabile

2025-08-28 • via Nuitee
L
Lucia • solo_traveller • es
4
Horrible
Pros:

Nada

Cons:

Las habitaciones estaban sucias, habia arañas y telas de araña asi como mosquitos varios y bichos voladores. Las sabanas tenian pelos y el baño esta totalmente obsoleto y huele fatal. Las paredes son de papel y se escucha absolutamente todo incluida la llamada al rezo a las 5am.
Me dijeron que me ponian el desayuno media hora antes y el dia que llego me dicen que no, q me lo ponen para llevar (pollo frio y unas salsas vomitivas).

2025-08-22 • via Nuitee
C
Chin HENG • extended_group • my
7
2025-08-15 • via Nuitee
E
eric • family_with_children • ch
8
2025-08-11 • via Nuitee
D
David • extended_group • at
3
Cons:

Das Hotel

2025-07-14 • via Nuitee
M
Minraji • family with young children • id
9
friendly staff, spacious room,
Pros:

clean, spacious, tidy

Cons:

nothing

2025-01-03 • via Nuitee
D
Duong • review category business travellers • vn
3
Poor
2024-10-08 • via Nuitee
V
Venter • solo traveller • id
8
Very good
Pros:

My room was big, clean and comfortable

2024-08-09 • via Nuitee