Vanbrugh Bay Hotel - Zhangjiajie Tianmen Mountain

Hotels
9.2 (63 reviews)
13/F, Only Read Fortune Center, No. 188 Yat-Sen Plaza, Riverside Rd. , Zhangjiajie , cn

Facilities

Free beach shuttle
Offsite parking discounted rates available
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Excellent staff service
Great location
Cons:
Breakfast could be improved
Cleanliness issues reported

Categories

Cleanliness
8.6
Some reviews mention cleanliness issues, particularly with carpets and walls being dirty.
Service
9.98
Multiple reviews highlight excellent staff responses and helpfulness.
Location
9.61
Several mentions of the hotel’s great location and nearby amenities.
Room Quality
9.56
Numerous positive comments on room quality and comfort.
Amenities
9.09
General satisfaction with amenities, with some negative notes on breakfast.
Value for Money
9.05
Good feedback regarding room prices compared to quality.
Food and Beverage
8.1
Some reviews indicate dissatisfaction with the breakfast options.
Overall Experience
9.57
A majority of reviews reflect a very positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:42

Property Description

Luxurious Accommodations
Indulge in air-conditioned rooms with flat-screen TVs and modern amenities at Vanbrugh Bay Hotel.

Exceptional Services
Enjoy a range of services including a restaurant, free shuttle service, and room service, all designed to enhance your stay.

Convenient Location
Located in the heart of Zhangjiajie, our hotel provides easy access to popular attractions like Zhangjiajie National Forest Park and Tianmen Mountain Ticket Office.

Experience comfort and convenience at Vanbrugh Bay Hotel - Zhangjiajie Tianmen Mountain. Book your stay today!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Location

Guest Reviews

9.2
Based on 63 reviews
Cleanliness: 8.6
Service: 9.98
Location: 9.61
Room Quality: 9.56
Amenities: 9.09
Value for Money: 9.05
Food and Beverage: 8.1
Overall Experience: 9.57
D
David B. solo_traveller es
3
Misleading photos and poor cleanliness
Cons:

Cleanliness needs significant improvement. There were bread crumbs and hair scattered across the room carpet, which were not cleaned during the two days of my stay. The walls also had visible stains. I also found a considerable amount of hair on the bathroom floor. Overall, the photos shown on Booking are misleading—the actual quality, cleanliness, and general atmosphere are far below what the pictures suggest. Breakfast very poor.

2026-01-21 via Nuitee
A
Ahmed solo_traveller sa
6
Pros:

كل شي كان جيد

2026-01-11 via Nuitee
M
Madleen couple sg
7
2025-12-30 via Nuitee
J
Jure couple si
10
Pros:

Zelo čista soba, zajtrk, kopalnica, lep razgled.

Cons:

Navodila, kje se hotel nahaja. Navodila niso bila dovolj jasna.

2025-12-29 via Nuitee
L
Lucia couple es
8
Pros:

Buena ubicación.

Cons:

el hotel está ubicado en una de las plantas del edificio lo que lo hace difícil de encontrar.(importante tenerlo en cuenta)

2025-12-16 via Nuitee
C
Christina couple gr
7
2025-12-12 via Nuitee
A
Ahmed extended_group ae
1
الموظفين جيدين ومتعاونين
Pros:

لا تخدعكم الصور ليست مثل الحقيقه

Cons:

الإفطار غير مناسب للعرب ولا للإنسان بشكل عام

2025-12-06 via Nuitee
S
Stanislava couple be
8
2025-12-03 via Nuitee
J
jeremy couple be
10
Pros:

La chambre était propre et confortable, l hotel est bien situé je recommande !!!

2025-11-19 via Nuitee
Z
Zalina family_with_children fr
8
2025-11-16 via Nuitee
M
Marc Balado Morales extended_group es
9
Very nice
Pros:

Very nice room and friendly staff.

Cons:

Breakfast could be improved and offer more options. Overall, very good choice!

2025-11-14 via Nuitee
S
Stephan solo_traveller ch
10
Pros:

One of greatest rooms what i ever get for the prices.. personal always helpful.. all was amazing during stay

2025-11-09 via Nuitee
P
Patricia extended_group ar
10
Pros:

El hotel es perfecto. Todo muy bien. La atencion del personal es excelente. Una hermosa experiencia

Cons:

Nada todo muy bien

2025-11-07 via Nuitee
X
Xina Dongnan couple at
10
Super Zentral/ super Aussicht!
Pros:

Das zimmer war sehr sauber und schön. Die aussicht ist sensationell und auch das personal war sehr zuvorkommend und höflich. Auch für Ausländer sind sie sehr bemüht sich mittels sprach apps zu kommunizieren.

房间非常干净漂亮。景色很棒,工作人员也非常周到和礼貌。即使是对外国人,他们也很努力通过语言应用来沟通。

Cons:

Wir hatten das Zimmer mit der Badewanne im Schlafzimmer und neben uns im Gang gibt es ein immer wiederkehrendes geräusch, das sich wie eine waschmaschine anhört. Ansonsten gibr es nichts negatives.

我们住的房间里卧室带浴缸,走廊旁边总有一种不断重复的声音,听起来像洗衣机。除此之外,没有什么不好的地方。

2025-11-03 via Nuitee
I
Idoia extended_group es
9
Pros:

La atención del personal fue excelente. Nos dieron respuesta por wechat de manera inmediata a cualquier consulta que les hicimos incluso se ofrecieron a comprarnos las entradas a los parques naturales encargándose de todos los trámites, dándonos además consejos sobre qué ver cada dia y cómo organizar la visita.
Sin duda es un hotel que recomendaría, por trato, ubicación y calidad de las instalaciones.

2025-11-02 via Nuitee
F
fiorenza couple es
10
Pros:

La vasca, il wc riscaldato e con il getto d'acqua, la vista, il frigo, lo staf gebtilissimo, ti lavano i penni e la colazione ottima

Cons:

La moquet un po sporchina ma capisco che non si possa pulire, per il resto era tutto perfetto!!

2025-11-01 via Nuitee
S
Stivan extended_group bg
9
Pros:

Perfect location
Must know reception 13 floor in gold glass building
Breakfast must be more improved but the people worked there is top level specially the Young one very helpful

2025-10-28 via Nuitee
R
Rodrigo couple br
10
Vale a pena
Pros:

Hotel limpo, quartos amplos e tecnológicos.
Funcionários educados. Inclusive pedimos para lavar roupas e foi gratuito.

2025-10-21 via Nuitee
M
Matvei couple th
3
Не советую
Pros:

1. Неплохой вид из окна.
2. Туалет с подогревом.

Cons:

1. Нахождение отеля указано не верно, мы почти два часа искали его, собирая разную информацию из отзывов. Персонал отеля на booking не отвечает.
2. Номер был грязный, ковер и стены в пятнах. На 1-2 дня еще можно потерпеть, но уборка там проводится плохо.
3. Завтрак ужасный, можно сказать его вообще нет. В основных блюдах какая-то лапша и вареные яйца. Из кофемашины идет одна вода.

2025-10-13 via Nuitee
V
Visitación extended_group es
10
Pros:

Comodidad,limpieza, y ubicación .,Nuy a sables en recepción. El salón de desayuno y sala de estar tiene un ventanal con unas vistas increíbles

2025-10-12 via Nuitee