Zihil Ha Hotel

Hotels
9.1 (69 reviews)
Calle 8 Norte , Playa del Carmen , mx

Facilities

Non-smoking rooms
Air conditioning
Room service
Terrace
Non-smoking throughout
Free wired internet
Internet access
Japanese garden
Covered parking

Review Highlights

Pros:
Great location
Friendly staff
Good value for money
Cons:
Issues with cleanliness
Uncomfortable amenities

Categories

Cleanliness
8.31
Some reviews mentioned issues with cleanliness including poorly cleaned areas and problems with bugs.
Service
9.78
Most reviews highlighted excellent service, especially the attentiveness of staff like Maritza.
Location
9.82
Consistently praised as very central and convenient for access to local attractions.
Room Quality
9.27
Rooms were described as spacious, clean, and with good amenities.
Amenities
8.3
Some amenities were noted as lacking, such as missing hangers and an uncomfortable bed.
Value for Money
9.26
Several reviews mentioned that the hotel offered great value for its price.
Food and Beverage
8.81
No specific mentions, but the nearby food options received positive feedback.
Overall Experience
9.28
Overall experience was positive with many reviewers recommending the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:38

Property Description

Conveniently located in the centre of Playa del Carmen, Zihil Ha Hotel offers free WiFi throughout the property and a garden. This 3-star hotel offers room service. The property is non-smoking and is set less than 1 km from Playacar Beach.

Modern Amenities: Enjoy air conditioning, flat-screen TVs, and private bathrooms in every room.

Ideal Location: Close to Playacar Beach and key transportation hubs, making it easy to explore the area.

Relaxing Atmosphere: Unwind in the garden or on your private terrace with a view.

To book your relaxing stay at Zihil Ha Hotel, visit our website now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 69 reviews
Cleanliness: 8.31
Service: 9.78
Location: 9.82
Room Quality: 9.27
Amenities: 8.3
Value for Money: 9.26
Food and Beverage: 8.81
Overall Experience: 9.28
G
Giuseppe solo_traveller it
9
Pros:

Struttura nuova ed accogliente in stile coloniale. Yara la governante si prenda cura di tutto. A soli 5 metri dalla 10 Avenida e 30 dalla 5Avenida.

2026-02-27 via Nuitee
L
Leonardo couple gb
8
Very comfortable place just a minute walk from everything
Pros:

Bed was very comfortable and very big, whole place was clean and the soaps provided smell really nice.

Cons:

Communication could be improved especially in terms of time of response and the breakfast is provided at another hotel about 10 mins walk away and it’s just toast and jam.

2026-02-26 via Nuitee
N
Nathália couple br
9
Bom custo- benefício
Pros:

A localização é muito boa! Perto de tudo, mas sem incomodo de barulho. O quarto e banheiro é exatamente como na foto, confortável e funcional. Não pedi limpeza por um dia e, ainda assim, deixaram um kit de banheiro (papel e sabonete) no corredor.

Cons:

Ter que pagar por checkout tardio. Entendo não ter a disponibilidade, mas é uma gentileza que sempre oferecem sem custo. Nao foi algo super negativo, mas como la não tem como deixar mala, cobrar por 1h a mais acabou atrapalhando nossos planos.

2026-02-25 via Nuitee
M
Maxime couple fr
10
Pros:

Le calme, eau chaude, rangements, proximité du centre mais assez calme. Possibilité de profiter de la piscine dans l'hôtel Hacienda Paradise.

Cons:

Petite odeur d'humidité et il semblerait que la baignoire fuit. Pas trop grave

2026-02-24 via Nuitee
S
sharon solo_traveller il
10
Pros:

Right in the center, clean, comfy, good wifi good ac , hot water .

Cons:

It can be noisy, it's center

2026-02-22 via Nuitee
D
Doris solo_traveller at
7
Good central accommodation
Pros:

The location - in the middle of both ADO bus stops, supermarkets + restaurants very close, 5th street around the corner, access to beach 2min walk. Bike rental around the corner. Staff was very kind. Reception - self check-in and communication via Whatsapp worked very well. Very attentive and friendly. Very clean property. Shower pressure great and hot water worked well. Breakfast was complimentary at another hotel (I never made it there though.) Simple accommodation with a good price.

Cons:

The bathroom needs some towel hooks/racks. With all the positive things already being said - unfortunately the room with a balcony is VERY NOISY. Street noise and loud music playing beyond midnight sometimes. (coming from a restaurant opposite the hotel). The noise was audible even in the inner courtyard of the hotel and probably in other rooms too - but maybe not as bad as in the balcony room. I tried to change rooms - would have been charged an extra USD 40,- which was more expensive than the room charge per night itself. I suppose you cant have it all - it's either a central location OR a quiet place in PDC. I guess its doable for a night or two.

2026-01-26 via Nuitee
J
Julia solo_traveller us
8
Satisfied
Pros:

For the price paid it was a very good value. It was reasonably quiet at night and the staff were very accommodating. It was definitely as expected for the price paid. Water was hot and trash was emptied everyday.

Cons:

PDC has some sort of water smell issues, so when the bathroom door is left open smells from plumbing creep into the room, but this is generally the same anywhere you stay in PDC- so no big deal there. Also do not book this place for the breakfast. I didn't care much about it, as I rarely eat breakfast, but the one time I did want to get it, I had to actually walk 15 minutes to another hotel, only to find out that they had 'closed' breakfast early that day because it had rained on their tables and chairs (lol). Such is Mexico for you. But not much lost. It would have been bread, butter, and jelly and maybe a fruit and coffee, so wouldn't have been worth it anyways....so just don't book it for the breakfast. Other than that the bed was a tad bit like a board with a thin mattress, no big issue for me- but might be for some.
Other than that it was very clean and trash was emptied everyday.

2026-01-23 via Nuitee
D
Delfina couple ar
9
Pros:

Todo muy bien

Cons:

Que el desayuno fuera en otro hotel

2026-01-23 via Nuitee
F
FILIPE couple br
10
Ótimo custo benefício
Pros:

A localização é excelente. O lugar é simples, mas o custo beneficio compensa. Falando em custo beneficio, li comentários negativos sobre o café da manhã, pelo fato de não ser na própria acomodação e por ser somente torrada com café. Mas acho que as pessoas que avaliam de forma negativa não levam em consideração o preço que pagaram. Pq na minha opinião, ter o café com torradas valeu muito à pena. Além de forçar uma caminhada matinal, que não faz mal a ninguém. O banheiro é enorme, tem secador de cabelos.

Cons:

A única coisa que fez falta foi não ter estacionamento..

2026-01-23 via Nuitee
T
Thomas couple de
3
Die schlechteste Unterkunft unserer vierwöchigen Reise durch Mexico.
Pros:

Die Lage ist ok.

Cons:

Das Hotel würde ich nicht weiter empfehlen.
Das Hotel ist stark in die Jahre gekommen.
Die Dame die uns den Zimmerschlüssel überreicht hat, zeigte uns erst ein etwas besseres Zimmer, dann hieß es nach einem Telefonat nein und wir mussten unsere Loch beziehen.
Im Preis war ein Frühstück inkludiert.
Das Frühstück konnte man 700 m weiter in einem anderen Hotel wahrnehmen.
Es bestand aus Kaffee oder Tee, sowie pappigen Toast mit Marmelade. Nix mehr.
Es gab die Möglichkeit zusätzlich was gegen Bezahlung zu bestellen.
Auf dem Bett hat man wie auf Stahlfedern geschlafen.

2026-01-22 via Nuitee
P
Pierre solo_traveller fr
10
2026-01-21 via Nuitee
D
Delfina couple ar
9
Pros:

La ubicación

Cons:

Que el desayuno sea en otro hotel a 700 metros.

2026-01-20 via Nuitee
A
ARMANDO ALFREDO solo_traveller ar
10
EXCELENTE
Pros:

EL DESAYUNO SI BIEN, NO ES EN EL MISMO LUGAR , QUEDA A UN PAR DE CUADRA , PERO LO VALE, EL LUGAR DONDE SE DESAYUNA ES MUY BELLO, Y APARTE CUENTA CON PILETA (ALBERCA) LA CUAL PODES UTILIZAR Y LA ATENCION ES MUY BUENA

Cons:

NO TENGO NADA QUE DECIR CUMPLIO AMPLIAMENTE LAS EXPETATIVAS, SUPER RECOMENDADO,

2026-01-19 via Nuitee
V
Virginie couple fr
7
Pros:

Très beau lieux
La gentillesse de l’hôte

Cons:

La pression de l’eau

2026-01-19 via Nuitee
A
Angela couple es
7
Correcto para una estancia breve en Playa del Carmen
Pros:

La entrada, instrucciones claras y buena comunicación remota con el personal

Cons:

Ruido exterior y mosquitos en la habitación

2026-01-19 via Nuitee
A
Alexa solo_traveller mx
6
Calurosa
Pros:

La cama

Cons:

No se podía conectar a internet desde la pieza

2026-01-15 via Nuitee
P
parra valdivia couple cl
2
2026-01-12 via Nuitee
S
Stephanie solo_traveller mx
1
NO ES UN HOTEL, son habitaciones que rentan
Pros:

NADA

Cons:

NO ES UN HOTEL son habitaciones tipo Airbnb pero que se anuncian como HOTEL, cuando no lo son, no hay recepción, no hay nadie cuidando y por ello pedí el reembolso, porque viajando sola estos lugares que son como una casa con habitaciones son peligrosos para mujeres viajando solas ya que no hay supervision de quien entra y quien sale. Para colmo aunque se anuncian como Hotel cuando no lo son, aún así no querían hacerme el reembolso y tuve que recurrir a solicitarlo a Booking. Si viajan solas no se queden en estos lugares, incluso viajando en pareja playa del carmen no es tan seguro como solía ser, tengan cuidado.

2026-01-06 via Nuitee
G
Gregg solo_traveller us
8
2026-01-05 via Nuitee
F
francisco couple mx
10
Pros:

Excelente hotel, recomendable

2025-12-28 via Nuitee