Zihil Ha Hotel

Hotels
9.1 (123 reviews)
Calle 8 Norte , Playa del Carmen , MX

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Terrace
Garden
Hot tub/Jacuzzi
Non-smoking throughout
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good value for money
Cons:
Issues with cleanliness
Uncomfortable amenities

Categories

Cleanliness
8.31
Some reviews mentioned issues with cleanliness including poorly cleaned areas and problems with bugs.
Service
9.78
Most reviews highlighted excellent service, especially the attentiveness of staff like Maritza.
Location
9.82
Consistently praised as very central and convenient for access to local attractions.
Room Quality
9.27
Rooms were described as spacious, clean, and with good amenities.
Amenities
8.3
Some amenities were noted as lacking, such as missing hangers and an uncomfortable bed.
Value for Money
9.26
Several reviews mentioned that the hotel offered great value for its price.
Food and Beverage
8.81
No specific mentions, but the nearby food options received positive feedback.
Overall Experience
9.28
Overall experience was positive with many reviewers recommending the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:38

Property Description

Conveniently located in the centre of Playa del Carmen, Zihil Ha Hotel offers free WiFi throughout the property and a garden. This 3-star hotel offers room service. The property is non-smoking and is set less than 1 km from Playacar Beach.

Modern Amenities: Enjoy air conditioning, flat-screen TVs, and private bathrooms in every room.

Ideal Location: Close to Playacar Beach and key transportation hubs, making it easy to explore the area.

Relaxing Atmosphere: Unwind in the garden or on your private terrace with a view.

To book your relaxing stay at Zihil Ha Hotel, visit our website now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 123 reviews
Cleanliness: 8.31
Service: 9.78
Location: 9.82
Room Quality: 9.27
Amenities: 8.3
Value for Money: 9.26
Food and Beverage: 8.81
Overall Experience: 9.28
A
Angela Del Carmen • couple • mx
9
Pros:

Me gusta mucho la ubicación, comodidad, limpieza y la atención del personal.

Cons:

Hay un detalle con el internet nunca conecto en la habitación.

2026-09-17 • via Nuitee
E
Everton • solo_traveller • br
9
Confortável
Pros:

A localização é realmente muito boa, facil entrar e sair

Cons:

Café da manhã bem simples

2026-09-15 • via Nuitee
N
Nicora • couple • ar
8
Linda experiencia
Pros:

Cómodo, buena ubicación. Destacamos el
Frigobar dentro de la habitación. El baño amplio

Cons:

El wifi pésimo nunca nos anduvo. Deberían corregir eso

2026-09-12 • via Nuitee
T
Tatiana • couple • mx
9
Pros:

Тихое место, ночью нет шума. Довольно опрятно. Хорошая работа персонала.

Cons:

Вода в душе прохладная, утром довольно прохладно принимать душ без горячей воды.

2026-09-06 • via Nuitee
V
Volodymyr • solo_traveller • ua
8
Pros:

Чисто красивый вид хорошее расположение

2026-09-02 • via Nuitee
L
Luís Henrique • couple • br
9
Pros:

Localização

2026-08-11 • via Nuitee
M
Miguel Angel • couple • co
10
Muy bien
Pros:

La ubicación

Cons:

Se escucha bulla de la 5 avenida pero se puede dormir

2026-08-09 • via Nuitee
K
Karen • solo_traveller • ca
8
Pros:

Quiet, convenient, clean hotel rooms

2026-08-08 • via Nuitee
L
Luis Figueroa • solo_traveller • sv
10
Pros:

Las instalaciones, limpieza. Sobre todo la chica que atiende es muy amable. Respetuosa.

Cons:

Todo nos gusto

2026-08-06 • via Nuitee
L
Lucia • solo_traveller • ar
9
2026-07-23 • via Nuitee
M
mariana • solo_traveller • mx
9
2026-07-20 • via Nuitee
R
Rene • couple • de
10
2026-07-18 • via Nuitee
L
Luis Daniel • family_with_children • mx
9
2026-07-15 • via Nuitee
L
Luis Daniel • couple • mx
10
Muy recomendable
Pros:

Muy cómodo, la mucama es muy agradable y muy atenta en toda tu estancia, te hace sentir como en casa, el hotel tiene muy buena ubicación y es muy tranquilo, lo recomiendo por la relación precio-calidad

Cons:

No tiene alberca

2026-07-15 • via Nuitee
R
Rene • couple • de
10
2026-07-13 • via Nuitee
N
Nicole • solo_traveller • cl
10
Excelente ubicación
Pros:

Buena ubicación y limpieza.

Cons:

Mala señal de WiFi, intermitente y no permitía ver televisión.

2026-07-12 • via Nuitee
E
Eduardo Gabriel • solo_traveller • uy
3
Cons:

Mencionan que tienen desayuno incluído y no lo tienen, muestran fotos de un gran desayuno que no tienen. Me enteré el día que llegó que no tiene desayuno hace meses y cuando reserve hace no tanto me dijeron que si tenían. De 6 días 2 no tuvimos agua caliente, poca respuesta por parte del encargado.

2026-07-10 • via Nuitee
J
Jose • solo_traveller • uy
10
2026-07-09 • via Nuitee
J
Jose Alfredo • couple • us
10
Direct needs near the beach
Pros:

Blocks away from Fifth Avenue and has many places to eat. The location is somewhat discreet and has a nice little courtyard. Necessities were offered like water (which helps a lot, thanks), coffee, and light local pastries. Very big room and a spacious bathroom. Blocks away from the beach. Good aircon

Cons:

There may be noise, but earplugs can solve that. It wasn't a problem for me. Everything was good

2026-07-08 • via Nuitee
S
Shirley Egremy • solo_traveller • mx
2
pesimo
Pros:

solo la ubicacion

Cons:

para empezar las habitaciones no tenía numeración y nunca hubo desayuno. He incluso deben tener a alguien que este apoyando a los huespedes

2026-07-07 • via Nuitee