Candlewood Suites Berlin Charlottenburg by IHG

Hotels
Candlewood Suites
8.2 (1490 reviews)
Franklinstraße 25 , Berlin , de

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good breakfast options
Cons:
Inconsistent cleaning
Dull room lighting
Check-in delays

Categories

Cleanliness
7.61
Some guests reported lack of cleaning during stay and issues with dirt.
Service
8.58
Many reviews praised the friendly staff despite some check-in issues.
Location
9.12
Guests appreciated the convenient location near public transport.
Room Quality
7.57
Reviews mentioned dull lighting and lack of daily cleaning.
Amenities
8.1
Rooms had kitchenette facilities, but some amenities were lacking.
Value for Money
8.26
Generally considered good value despite some complaints about pricing.
Food and Beverage
8.11
Breakfast was well-received and guests appreciated the kitchenette.
Overall Experience
8.28
Overall a good experience, with a mix of positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:37

Property Description

Sustainable Aparthotel in Berlin
Located in the heart of Berlin, acora Berlin Living the City offers a unique opportunity to experience eco-friendly travel. The property not only promotes sustainability but also provides a convenient stay just a few kilometers away from major attractions like Zoologischer Garten and Kurfürstendamm.

Modern Amenities and Accessibility
Guests can enjoy modern amenities such as free WiFi, flat-screen TVs, and well-equipped kitchenettes in every unit. The property also caters to disabled guests with facilities like a lift and private check-in/check-out services.

Convenient Location and Nearby Attractions
With key landmarks like Brandenburg Gate and Reichstag in close proximity, acora Berlin Living the City ensures a memorable stay in Berlin. Book now and immerse yourself in sustainable living while exploring the vibrant city.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 1490 reviews
Cleanliness: 7.61
Service: 8.58
Location: 9.12
Room Quality: 7.57
Amenities: 8.1
Value for Money: 8.26
Food and Beverage: 8.11
Overall Experience: 8.28
M
Markus solo_traveller de
10
2026-07-11 via Nuitee
G
Guido solo_traveller it
8
Soggiorno caldo
Pros:

Pulizia, spazi comuni, attrezzatura del miniappartamento

Cons:

Non c'era l'aria condizionata!! E faceva caldissimo in camera

2026-07-11 via Nuitee
N
Nancy couple de
8
2026-07-10 via Nuitee
M
Manuel solo_traveller es
7
2026-07-10 via Nuitee
W
wahid solo_traveller de
1
2026-07-10 via Nuitee
M
Matthias couple be
3
2026-07-10 via Nuitee
J
Jaroslaw family_with_children ch
10
Pros:

Modern and convenient.

Cons:

Price for a dog is too high. Booking should provide more visibility on such extra charges.

2026-07-10 via Nuitee
C
Christos solo_traveller gr
10
Pros:

Room was super clean and had pretty much everything for a few nights stay, with equipped kitchen being a plus. Really convenient location, a few stops from Hbf, especially for those who want to attend events in Olympiastadion. The neighborhood is totally quiet and chill.

2026-07-10 via Nuitee
T
T.L. couple nl
8
Niet slecht….zeg maar rustig heel goed!
Pros:

Keuken en badkamer

Cons:

Dat receptie vaak onbemand is

2026-07-09 via Nuitee
P
Paola solo_traveller it
7
Pros:

La dimensione della camera

Cons:

La camera era caldissima e senza neanche un ventilatore. Ho dovuto dormire con la finestra spalancata nonostante fuori ci fossero 15 gradi. Alle 5 del mattino ero già sveglia a causa della luce che entrava inevitabilmente dalla finestra

2026-07-08 via Nuitee
D
Dmytro solo_traveller de
9
2026-07-08 via Nuitee
N
Nathan solo_traveller us
10
Great place to recharge
Pros:

They have everything you need and a good location. This was my second time staying here.

2026-07-08 via Nuitee
E
Eichmann solo_traveller de
7
2026-07-08 via Nuitee
J
Juliane solo_traveller de
5
2026-07-07 via Nuitee
S
Schiller-Moumtzidis family_with_children us
2
Stay away…
Pros:

Not much. The area is quite central but if you rent a car, you can find parking spurs easily.

Cons:

Unfortunately, there were many issues with our stay.

First, the cleanliness was poor when we arrived. At the time of booking, the website indicated that housekeeping was available, but we later learned that cleaning was provided only once per week. Since our stay was only six days, this effectively meant that we would receive no housekeeping service during our stay. We had to negotiate for daily cleaning at an additional fee.

More seriously, my daughter’s toy seal went missing from our hotel room. Her other two toys were left behind, which made the disappearance of this particular toy especially difficult to understand. It was an old toy with tremendous sentimental value, as she had owned it since she was born.

What was most upsetting was the way the situation was handled. Despite sending emails and leaving messages, I received no meaningful follow-up. The matter did not appear to be taken seriously, and we were later told that the toy had never been in the hotel room. Rather than investigating the situation properly and communicating with us respectfully, our concerns were dismissed and our account was questioned. The lack of follow-up, dismissive treatment, and accusations made the experience deeply upsetting and are major reasons why we would not return.

There was also no air conditioning, which made the room extremely uncomfortable during the heat wave.

Arriving at night was confusing because it was not made clear that check-in had to be completed at a different location. This should have been communicated clearly before arrival, particularly for guests checking in late at night. We didn’t find a single staff member at the Candlewood Suite, only next door at IHG.

In addition, we found the staff at the IHG hotel to be extremely rude, dismissive, and unprofessional in their interactions with us. Almost gang member like.

2026-07-06 via Nuitee
A
Andreas couple de
7
Cons:

Leider gab es keine Klimaanlage, die Zimmer heizten sich sehr stark auf. Der Ventilator brachte ein wenig Abkühlung.

2026-07-05 via Nuitee
D
Dzielendziak solo_traveller pl
7
Cons:

Nie mogłem kupić kawy rano. W recepcji dużo gości i kolejka.

2026-07-05 via Nuitee
A
Aleksandra couple pl
10
Amazing
Pros:

Excellent hotel, very clean, with delicious breakfasts and exceptionally friendly staff. The location is perfect for attending concerts.

2026-07-03 via Nuitee
V
Veronika couple de
9
2026-07-03 via Nuitee
B
Bart couple be
9
2026-07-03 via Nuitee