The Reston Hotel, Newcastle South Washington, Part of the AG Collection

Hotels
7.5 (3162 reviews)
Emerson Road, District 5 , Washington , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable bed
Good location
Cons:
Cleanliness issues
Dated rooms
Hidden charges

Categories

Cleanliness
5.75
Multiple comments about the room cleanliness were negative, indicating issues such as hairs in the bathroom and bed.
Service
9.25
Staff received praise in multiple reviews for being helpful and friendly.
Location
8.25
The location was considered good, with mentions of being quiet and convenient.
Room Quality
6.75
Several reviews suggested that the rooms were dated and in need of refurbishment.
Amenities
7.25
Amenities such as hair dryers were available; however, some items were mentioned as less than ideal.
Value for Money
6.75
Mixed feelings on value, with references to budget stays but also hidden price increases.
Food and Beverage
8.25
Positive feedback on food quality and variety, especially from the chef.
Overall Experience
7.75
General impression is mixed, with some solid positives but significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:52

Property Description

Convenient Location and Amenities
Located just off junction 64 of the A1(M), The Campanile Hotel - Washington offers free parking and en suite rooms equipped with modern conveniences such as Freeview channels, tea/coffee making facilities, and a work desk.

Dining Options
Guests can enjoy a variety of traditional and international dishes at Café Bistro, along with good-value options and light snacks. Start your day with a buffet breakfast to fuel your adventures.

24-Hour Services
With a 24-hour reception desk and a bar featuring a terrace, The Campanile Washington ensures that guests have access to assistance and relaxation at any time of the day.

Book your stay now at The Campanile Hotel - Washington for a comfortable and convenient experience.

Important information:

Please be aware that some GPS devices may experience difficulties using the zip code listed. Guests are advised to use the following instead: NE37 1LB.

If you are due to arrive outside of the hotel's stated check-in times, please contact the front desk in advance in order to inform them of your estimated time of arrival. Rooms cannot be guaranteed if you arrive later than the stated check-in times.

Please note that this property cannot accommodate bachelor/bachelorette parties.

Bed and breakfast rates include a continental buffet breakfast. Upgrading to a cooked breakfast is available at the hotel for an extra GBP 2.75 per person.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.5
Based on 3162 reviews
Cleanliness: 5.75
Service: 9.25
Location: 8.25
Room Quality: 6.75
Amenities: 7.25
Value for Money: 6.75
Food and Beverage: 8.25
Overall Experience: 7.75
I
Ian • solo_traveller • gb
10
Well located and comfortable for a low cost simple overnight stay.
Pros:

For a low cost overnight stay this met my expectations. Check-in staff were pleasant and efficient, the room was comfortable, location was ideal for my needs and free onsite parking. Of course the hotel is a bit dated but for the price I paid, and the purpose I needed (just a bed for the night) I was very happy.

Cons:

Car park was a little untidy with some litter, but that didn't impact my visit in any way.

2026-08-28 • via Nuitee
C
Christine • solo_traveller • id
10
Nice room
Pros:

Fast and easy check in, friendly staff, very clean room

2026-08-28 • via Nuitee
F
FINLEY • solo_traveller • gb
10
2026-08-24 • via Nuitee
D
Darren • couple • gb
10
2026-08-23 • via Nuitee
L
Lyndsey • solo_traveller • gb
7
Pros:

The location

Cons:

The bathroom really let the place down

2026-08-23 • via Nuitee
P
Paul • solo_traveller • gb
8
2026-08-22 • via Nuitee
I
Ian • solo_traveller • gb
8
2026-08-21 • via Nuitee
C
Colin • solo_traveller • gb
8
Pros:

Location

Cons:

Could do with a revamp

2026-08-21 • via Nuitee
A
Amy • solo_traveller • gb
6
2026-08-19 • via Nuitee
K
Katie • solo_traveller • gb
7
Was amazing but just wish I was able to be closer to my phone when it was charging
Pros:

The reception staff was amazing was as helpful as they was able to.
The housecleaning ladies/men who do the hotel rooms was amazing I left a note on 2 hotel room doors and they took them and was able to do what I asked. I was so happy and greatful me friend loved it

Cons:

No plug by the bed

2026-08-18 • via Nuitee
M
Michael • solo_traveller • gb
8
what i required
Pros:

what i required

Cons:

nothing

2026-08-16 • via Nuitee
N
Nicola • solo_traveller • gb
7
Pros:

Staff were very friendly and helpful

Cons:

The room was very warm with no air conditioning

2026-08-15 • via Nuitee
T
Tony • solo_traveller • gb
4
Pros:

Breakfast/hot water for the bath, etc/very helpful staff/location

Cons:

Dirty carpets, tired room dirty carpets in hallways paint work shabby dust on the lamp, etc

2026-08-14 • via Nuitee
Z
Zara • solo_traveller • gb
6
Adequate. Good staff.
Pros:

The staff were all friendly.

Cons:

Outdated but it was cheap.

2026-08-13 • via Nuitee
D
duncan • couple • gb
9
the room was great value for money. Good location for attractions
Pros:

The staff were very helpful telling us about room with USB charging plugs and offering these room for our 3 night stay. The staff was very helpful with tea and coffee extra for the room.

2026-08-13 • via Nuitee
N
Nicola • solo_traveller • gb
9
2026-08-11 • via Nuitee
N
Nick • family_with_children • gb
8
2026-08-11 • via Nuitee
D
Donna • solo_traveller • gb
10
Pros:

excellent staff

2026-08-10 • via Nuitee
A
Aird • solo_traveller • gb
6
2026-08-10 • via Nuitee
Y
Yaw • couple • gb
8
Pros:

Biz r breakfast,excellent staff service

Cons:

Nothing I can think of

2026-08-10 • via Nuitee