The Reston Hotel, Newcastle South Washington, Part of the AG Collection

Hotels
•
Campanile
7.5 (3120 reviews)
Emerson Road, District 5 , Washington , gb

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable bed
Good location
Cons:
Cleanliness issues
Dated rooms
Hidden charges

Categories

Cleanliness
5.75
Multiple comments about the room cleanliness were negative, indicating issues such as hairs in the bathroom and bed.
Service
9.25
Staff received praise in multiple reviews for being helpful and friendly.
Location
8.25
The location was considered good, with mentions of being quiet and convenient.
Room Quality
6.75
Several reviews suggested that the rooms were dated and in need of refurbishment.
Amenities
7.25
Amenities such as hair dryers were available; however, some items were mentioned as less than ideal.
Value for Money
6.75
Mixed feelings on value, with references to budget stays but also hidden price increases.
Food and Beverage
8.25
Positive feedback on food quality and variety, especially from the chef.
Overall Experience
7.75
General impression is mixed, with some solid positives but significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:52

Property Description

Convenient Location and Amenities
Located just off junction 64 of the A1(M), The Campanile Hotel - Washington offers free parking and en suite rooms equipped with modern conveniences such as Freeview channels, tea/coffee making facilities, and a work desk.

Dining Options
Guests can enjoy a variety of traditional and international dishes at Café Bistro, along with good-value options and light snacks. Start your day with a buffet breakfast to fuel your adventures.

24-Hour Services
With a 24-hour reception desk and a bar featuring a terrace, The Campanile Washington ensures that guests have access to assistance and relaxation at any time of the day.

Book your stay now at The Campanile Hotel - Washington for a comfortable and convenient experience.

Important information:

Please be aware that some GPS devices may experience difficulties using the zip code listed. Guests are advised to use the following instead: NE37 1LB.

If you are due to arrive outside of the hotel's stated check-in times, please contact the front desk in advance in order to inform them of your estimated time of arrival. Rooms cannot be guaranteed if you arrive later than the stated check-in times.

Please note that this property cannot accommodate bachelor/bachelorette parties.

Bed and breakfast rates include a continental buffet breakfast. Upgrading to a cooked breakfast is available at the hotel for an extra GBP 2.75 per person.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.5
Based on 3120 reviews
Cleanliness: 5.75
Service: 9.25
Location: 8.25
Room Quality: 6.75
Amenities: 7.25
Value for Money: 6.75
Food and Beverage: 8.25
Overall Experience: 7.75
K
Kelly • couple • gb
7
The lady on the reception was a credit to you
Pros:

Good location and price for a Saturday night stay for a party

Cons:

Dated and the sheet had a rip in it but was clean and I believe you are getting a refurb

2026-07-21 • via Nuitee
C
Casey • solo_traveller • gb
10
2026-07-19 • via Nuitee
M
Meena kumari • solo_traveller • gb
10
Great home from home hotel
Pros:

Home from home feeling especially friendly staff that made my stay lovely ,great breakfast.

Cons:

I liked the whole stay and expierience ,
I didn't like leaving

2026-07-19 • via Nuitee
A
Annette • solo_traveller • gb
8
Pros:

The freshly cooked hot breakfast- but small portions

2026-07-19 • via Nuitee
M
Malcolm • couple • gb
8
Pleasant stay, friendly staff and good value. Tip: Drive past the Holiday Inn to reach the entrance.
Pros:

No problems and lady on reception was particularly helpful. Convenient location and pleasant area. Breakfast good and room comfortable.

2026-07-18 • via Nuitee
C
Carol • couple • gb
7
Pros:

The staff were most welcoming, attentive and helped in everyway they could

Cons:

Room was too hot.

2026-07-17 • via Nuitee
F
Fiona • solo_traveller • gb
7
Would stay again, however I am a bit put off about what happened re my payment and reluctance and non refund for room no
Pros:

Great staff and good location off the motorway for my travel home, few people in the bar with the England game on which was also good

Cons:

Not the property’s fault, more the corporate company. Due to a glitch whilst paying I ended up paying twice as my phone refreshed itself. I attempted refund through booking.com however the company refused me a refund for one room despite this clearly being unintended as I phoned immediately after it had happened.

2026-07-15 • via Nuitee
A
Amerraj • couple • gb
7
2026-07-15 • via Nuitee
M
Minshull • solo_traveller • gb
8
Better than expected
Pros:

Confidently situated with restaurants and takeaways near by

Cons:

No lift so if you have mobility issues request ground floor

2026-07-13 • via Nuitee
A
Amanda Kosa • solo_traveller • gb
7
2026-07-13 • via Nuitee
S
sarah ann • couple • gb
3
2026-07-12 • via Nuitee
M
Michael • couple • gb
8
Would definitely recommend. Cozy comfortable friendly
Pros:

Staff were friendly and helpful. Was very comfortable and clean.

Cons:

I have nothing bad to say about it

2026-07-12 • via Nuitee
S
Sue • solo_traveller • gb
10
Excellent will return and recommend
Pros:

Staff were above and beyond, friendly and accommodating 👍

Cons:

Nothing, amazing stay

2026-07-10 • via Nuitee
D
Duncan • family_with_children • gb
8
convient, value for money and handy for motorway travel
Pros:

N/A

2026-07-07 • via Nuitee
M
Margaret • couple • gb
8
All went well and according to plan
Pros:

Friendly and helpful staff

Cons:

Everything was satisfactory

2026-07-03 • via Nuitee
M
Milind • couple • gb
9
A good place for short stays
Pros:

Easy to find and great value for money

Cons:

NA

2026-07-03 • via Nuitee
W
Wayne • couple • gb
10
2026-07-03 • via Nuitee
S
Simon • couple • gb
10
2026-07-02 • via Nuitee
A
Amerraj • couple • gb
7
2026-06-29 • via Nuitee
C
Clare • solo_traveller • gb
7
Pros:

The receptionist was very nice to me and made me toast which was very appreciated this morning.

Cons:

Bit drab and functional.

2026-06-27 • via Nuitee