The Reston Hotel, Newcastle South Washington, Part of the AG Collection

Hotels
•
Campanile
7.5 (2997 reviews)
Emerson Road, District 5 , Washington , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Terrace
Pets allowed
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
Allergy-free room
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable bed
Good location
Cons:
Cleanliness issues
Dated rooms
Hidden charges

Categories

Cleanliness
5.75
Multiple comments about the room cleanliness were negative, indicating issues such as hairs in the bathroom and bed.
Service
9.25
Staff received praise in multiple reviews for being helpful and friendly.
Location
8.25
The location was considered good, with mentions of being quiet and convenient.
Room Quality
6.75
Several reviews suggested that the rooms were dated and in need of refurbishment.
Amenities
7.25
Amenities such as hair dryers were available; however, some items were mentioned as less than ideal.
Value for Money
6.75
Mixed feelings on value, with references to budget stays but also hidden price increases.
Food and Beverage
8.25
Positive feedback on food quality and variety, especially from the chef.
Overall Experience
7.75
General impression is mixed, with some solid positives but significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:52

Property Description

Convenient Location and Amenities
Located just off junction 64 of the A1(M), The Campanile Hotel - Washington offers free parking and en suite rooms equipped with modern conveniences such as Freeview channels, tea/coffee making facilities, and a work desk.

Dining Options
Guests can enjoy a variety of traditional and international dishes at Café Bistro, along with good-value options and light snacks. Start your day with a buffet breakfast to fuel your adventures.

24-Hour Services
With a 24-hour reception desk and a bar featuring a terrace, The Campanile Washington ensures that guests have access to assistance and relaxation at any time of the day.

Book your stay now at The Campanile Hotel - Washington for a comfortable and convenient experience.

Important information:

Please be aware that some GPS devices may experience difficulties using the zip code listed. Guests are advised to use the following instead: NE37 1LB.

If you are due to arrive outside of the hotel's stated check-in times, please contact the front desk in advance in order to inform them of your estimated time of arrival. Rooms cannot be guaranteed if you arrive later than the stated check-in times.

Please note that this property cannot accommodate bachelor/bachelorette parties.

Bed and breakfast rates include a continental buffet breakfast. Upgrading to a cooked breakfast is available at the hotel for an extra GBP 2.75 per person.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.5
Based on 2997 reviews
Cleanliness: 5.75
Service: 9.25
Location: 8.25
Room Quality: 6.75
Amenities: 7.25
Value for Money: 6.75
Food and Beverage: 8.25
Overall Experience: 7.75
I
Inglis • couple • gb
7
2026-02-14 • via Nuitee
K
Keith • family_with_children • gb
8
2026-02-12 • via Nuitee
D
Dawson • solo_traveller • gb
5
Ok I suppose but I wouldnt stay again
Pros:

Price was fair. But if had seen the room before I paid I would have gone elswhere.

Cons:

room was outdated dirty and the mattress was very poor

2026-02-12 • via Nuitee
M
Michael • solo_traveller • gb
10
Friendly staff, always welcoming and wonderfully helpful.
Pros:

Convenient for A1

2026-02-11 • via Nuitee
I
Ian • family_with_children • gb
8
Pros:

Price was good

Cons:

Wasn't serving food on our stay as I think had issues with kitchen

2026-02-10 • via Nuitee
A
Alan • family_with_children • gb
10
2026-01-26 • via Nuitee
S
Sharon • couple • gb
10
Lovely clean great location staff are great especially Zoe who went beyond for us
Pros:

Great location

Cons:

Clean friendly staff

2026-01-23 • via Nuitee
L
Lorraine • family_with_children • gb
10
Enjoyable visit.
Pros:

Clean room. Breakfast good. Staff were very friendly especially Zoe. Ideally located.

Cons:

Breakfast could be slightly later and served upto 10 am.
Could do with better quality pillows.

2026-01-22 • via Nuitee
A
Alexander • solo_traveller • gb
3
Meh
Pros:

Location was ideal

Cons:

The room wasn’t clean. There were hairs in the bathroom and the bed. The staff were ok but not great. I wanted to check out but they were all outside smoking under the canopy.

2026-01-20 • via Nuitee
S
Sharon • couple • gb
8
Pleasant stay with a fabulous breakfast!
Pros:

The breakfast was amazing! 100% recommend this!!

Cons:

Bit outdated, but saw you have plans to update! It needs it!! Shame there is no lift as bags/suitcases are always heavy up the stairs!

2026-01-20 • via Nuitee
B
Bashir • solo_traveller • gb
8
Pros:

Nice quiet bed not comfortable

2026-01-20 • via Nuitee
W
Wendy • extended_group • gb
7
Very disappointed in the lack of accessibility in a supposedly accessible room.
Pros:

The Staff were friendly and made us welcome, including our dog. The food was really good although a menu in the rooms would be helpful.

Cons:

I'd booked an accessible room. I couldn't even have a shower as I hadn't a hope of getting in the shower as the bath was too high. even my fully abled partner struggled to get in as it was so high. There was nothing in the room that made it accessible other than the chord (which was tied up out of the way. Even the mirror with the hair drier was too high by a country mile. I can't stand for long and had no chance of seeing in the mirror even if I could stand up. The bed wasn't comfortable either with a huge ridge down the middle where two beds and been pushed together. I romantic night away sadly didn't feel like it. It's a shame as the staff were so lovely.

2026-01-19 • via Nuitee
J
Jonathan • family_with_children • gb
2
Very little sleep but good location
Pros:

Good location for beamish museum & Newcastle. Showers nice and hot and powerful

Cons:

We booked 2x twin rooms and were assured they would be next to each other when we phoned ahead 6 hours before arrival. When we arrived we were given a double room on the second floor and a twin room on the ground floor as something had gone wrong with the booking!? The ground floor room faced the car park, single glazed windows & constant noise with people talking outdoors and teslas in /out using the chargers at all hours. Fire alarm went off around 7am, false alarm, these things happen but no apologies from the 2 staff on site. The only socket to plug a phone charger in was behind the curtain and had the tv plugged into it. Rooms are dated but clean.

2026-01-19 • via Nuitee
O
Olsworth • couple • gb
10
i love my stay there it is safe and quite peaceful
Pros:

breakfast was 100%

Cons:

There was no red wine :)

2026-01-19 • via Nuitee
S
Sylvia • extended_group • gb
8
Comfortable and clean close to Toby Carvery
Pros:

Comfy beds, closeness to Beamish museum

Cons:

A comfy chair rather than having to lay on the bed

2026-01-19 • via Nuitee
J
Justin • couple • gb
1
Frustrating, poor customer service never again.
Pros:

There was a bath in the room.

Cons:

The hotel deputy manager was extremely rude, the breakfast was poor and cheap, we ended up with parking fines due to poor guest services on arrival and they were not helpful once we received the fines. The free including parking cost us an additional £40.

If you’re traveling with a dog there is only one table you can eat at, they don’t properly look after you and your pets. The only bonus is the staff are that badly trained they forget to charge you when you arrive for you dog.

Stay here as a last resort.

2026-01-19 • via Nuitee
J
julian • solo_traveller • gb
8
2026-01-19 • via Nuitee
P
Pat • couple • gb
6
It was okay
Pros:

Deep frying every thing not the best

Cons:

The food

2026-01-19 • via Nuitee
T
Trevor • couple • gb
2
Very disappointing. Won’t be booking in the future
Pros:

Was freshly cooked to order

Cons:

The sticky tables in the restaurant. The taste of the coffee
The bedroom furniture was old and chipped. The windows were very dirty. The toilet made an horrendous bang when you sat on it which we reported at the time. The whole place felt sticky and unloved

2026-01-19 • via Nuitee
R
Roger • couple • gb
5
Pros:

Did not have a breakfast the only problem we had was unfortunately the smell of bleach in the room found it difficult to sleep

2026-01-19 • via Nuitee