The Reston Hotel, Newcastle South Washington, Part of the AG Collection

Hotels
•
Campanile
7.5 (3028 reviews)
Emerson Road, District 5 , Washington , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Terrace
Pets allowed
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
Allergy-free room
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable bed
Good location
Cons:
Cleanliness issues
Dated rooms
Hidden charges

Categories

Cleanliness
5.75
Multiple comments about the room cleanliness were negative, indicating issues such as hairs in the bathroom and bed.
Service
9.25
Staff received praise in multiple reviews for being helpful and friendly.
Location
8.25
The location was considered good, with mentions of being quiet and convenient.
Room Quality
6.75
Several reviews suggested that the rooms were dated and in need of refurbishment.
Amenities
7.25
Amenities such as hair dryers were available; however, some items were mentioned as less than ideal.
Value for Money
6.75
Mixed feelings on value, with references to budget stays but also hidden price increases.
Food and Beverage
8.25
Positive feedback on food quality and variety, especially from the chef.
Overall Experience
7.75
General impression is mixed, with some solid positives but significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:52

Property Description

Convenient Location and Amenities
Located just off junction 64 of the A1(M), The Campanile Hotel - Washington offers free parking and en suite rooms equipped with modern conveniences such as Freeview channels, tea/coffee making facilities, and a work desk.

Dining Options
Guests can enjoy a variety of traditional and international dishes at Café Bistro, along with good-value options and light snacks. Start your day with a buffet breakfast to fuel your adventures.

24-Hour Services
With a 24-hour reception desk and a bar featuring a terrace, The Campanile Washington ensures that guests have access to assistance and relaxation at any time of the day.

Book your stay now at The Campanile Hotel - Washington for a comfortable and convenient experience.

Important information:

Please be aware that some GPS devices may experience difficulties using the zip code listed. Guests are advised to use the following instead: NE37 1LB.

If you are due to arrive outside of the hotel's stated check-in times, please contact the front desk in advance in order to inform them of your estimated time of arrival. Rooms cannot be guaranteed if you arrive later than the stated check-in times.

Please note that this property cannot accommodate bachelor/bachelorette parties.

Bed and breakfast rates include a continental buffet breakfast. Upgrading to a cooked breakfast is available at the hotel for an extra GBP 2.75 per person.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.5
Based on 3028 reviews
Cleanliness: 5.75
Service: 9.25
Location: 8.25
Room Quality: 6.75
Amenities: 7.25
Value for Money: 6.75
Food and Beverage: 8.25
Overall Experience: 7.75
L
Lowery • family_with_children • gb
10
2026-03-28 • via Nuitee
H
Helen • extended_group • gb
8
2026-03-27 • via Nuitee
S
Sam • family_with_children • gb
10
Pros:

Lovely and quiet bed was big and comfy was clean very relaxing staff wer very polite and helpfull

Cons:

Nothing

2026-03-26 • via Nuitee
S
Steven • family_with_children • gb
8
2026-03-26 • via Nuitee
J
Jarosław • family_with_children • gb
10
Pros:

Bardzo czysto, przyjazny personel, niska cena, na pewno jeszcze tam zagoscimy

2026-03-23 • via Nuitee
P
Phil • solo_traveller • gb
8
Booking.com mess up!
Pros:

staff were very good but beds were comfortable and adequate!

Cons:

It was our second choice and 15 miles from our base at Chester-le-street and windows and heaters were dirty

2026-03-23 • via Nuitee
D
Donna • family_with_children • gb
9
2026-03-23 • via Nuitee
R
Robert • family_with_children • gb
5
Bring earplugs or better still eat defenders.
Pros:

Budget hotel but clean and tidy

Cons:

Paper thin walls with no soundproofing. I spent all night listening to my neighbour snoring on one side and the couples conversation on the other side.

2026-03-22 • via Nuitee
A
Andrew • couple • gb
8
Worth the price
Pros:

Clean and tidy and comfortable

Cons:

Breakfast wasn’t all that good

2026-03-21 • via Nuitee
S
sarah • family_with_children • gb
3
Cons:

Beds uncomfortable, pillows thin, one socket in room which i couldn't get to because the bench was in the way. Very out dated

2026-03-21 • via Nuitee
L
Leslie • couple • gb
10
Very good for a one night stay staff great
Pros:

Clean and tidy

2026-03-18 • via Nuitee
M
Maria • family_with_children • gb
10
Pros:

Very quite like it

Cons:

Just so pleaful

2026-03-18 • via Nuitee
A
Ann • family_with_children • gb
9
Pros:

Friendly efficient staff

2026-03-18 • via Nuitee
R
Robson • solo_traveller • gb
10
2026-03-17 • via Nuitee
D
David • solo_traveller • gb
3
Wouldn’t go back
Pros:

Handy just off a1

Cons:

Dated most uncomfortable bed I’ve ever tried to sleep in

2026-03-14 • via Nuitee
R
Reay • family_with_children • gb
8
Pros:

Staff very friendly and helpful

Cons:

Bed was 2 singles together had to change room as no sockets for phone

2026-03-14 • via Nuitee
M
marian • couple • gb
7
We are very happy customers and will come again
Pros:

I have stayed here a number of times , so I knew what to expect. Staff are lovely and the breakfast was good .

Cons:

The rooms are tired. A bit of sprucing up is needed

2026-03-13 • via Nuitee
A
Anne • couple • gb
10
Great place to stop
Pros:

Very clean and comfortable - good value
Friendly staff

2026-03-12 • via Nuitee
S
Steven • family_with_children • gb
8
2026-03-06 • via Nuitee
R
Robert • family_with_children • gb
6
Pros:

Location and price

Cons:

Unfortunately a bus load of students / sports youngsters took over quite a bit of the accommodation. Noisy until very late at night. Screaming and very loud voices, slamming doors. No respect for fellow guests.

2026-03-04 • via Nuitee