Crystal Hill R

Hotels
6.1 (1391 reviews)
Kundasang 212-89-308, Ranau,Sabah , Kundasang , MY

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Room service
Business center
Heating
Family rooms
Hiking
See all facilities

Review Highlights

Pros:
Great view
Friendly service
Cons:
Dirty rooms
Missing basic amenities

Categories

Cleanliness
3.81
Several reviews mentioned dirty bathrooms and rooms, indicating significant cleanliness issues.
Service
8.28
While service was positively highlighted, it is noted that improvements in maintenance and readiness are necessary.
Location
8.32
The location received praise for its accessibility to attractions and the stunning view of Mount Kinabalu.
Room Quality
5.27
Rooms were described as needing maintenance and upgrades, making the quality average at best.
Amenities
4.8
Amenities such as a water heater and basic toiletries were missing, impacting the overall comfort.
Value for Money
6.26
While some felt price might reflect the quality, the views and location still make it reasonable.
Food and Beverage
5.81
Food options were not fully addressed, leading to a neutral score.
Overall Experience
6.28
Despite notable issues, the memorable views and service felt redeeming for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 17:24

Property Description

Breathtaking Mountain Views
Experience stunning mountain views from your own private balcony at Crystal Hill R.

Comfort and Convenience
Enjoy amenities such as a 24-hour front desk, room service, and free WiFi during your stay.

Explore Nature
Embark on outdoor adventures like hiking and cycling in the beautiful surroundings of Kundasang.

To book your stay at Crystal Hill R and create unforgettable memories in Kundasang, visit our website now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.1
Based on 1391 reviews
Cleanliness: 3.81
Service: 8.28
Location: 8.32
Room Quality: 5.27
Amenities: 4.8
Value for Money: 6.26
Food and Beverage: 5.81
Overall Experience: 6.28
N
Nizam • couple • my
10
Pros:

good

Cons:

recommend

2026-10-17 • via Nuitee
R
R • couple • my
5
Pros:

Stunning view

Cons:

We stayed in room 103. The bathroom door was broken—it was a sliding door type and was taped up with sellotape. The TV had no signal/channels. The bathroom was quite dirty, and there was tissue that hadn't been thrown away. We asked to change rooms, and the owner allowed us to switch. We got an upstairs room. It was clean and spacious, but there was no TV."

2026-10-13 • via Nuitee
M
mahirah • couple • my
9
2026-10-12 • via Nuitee
N
Nurul Hatikah Bt Rahmat • solo_traveller • my
9
2026-10-12 • via Nuitee
N
Nazmi • couple • my
9
Pros:

The view very beautiful

Cons:

Nothing

2026-10-10 • via Nuitee
A
Any • extended_group • my
1
NOT RECCOMENDED
Cons:

NOTHING OF THE FACILITIES ARE CORRECT ESPECIALLY BARBECUE. STATED THERE CAN BARBECUE BUT ACTUALLY IT JUST AN AREA OF BARBECUE ONLY HAVE. THERE IS NO EQUIPMENT AT ALL. OWNER DID NOT PUT ANY REMARKS TO SAY THAT NEED TO BRING OUR OWN BARBECUE EQUIPMENT. WORST IVE BEEN STAY IN THE ROOM AFTER CHECKIN FOR ONLY 30 MINS AND WAS CALLING WITH OWNER TO DISCUSS FOR A REFUND. HE REFUSE TO GIVE US. AND GIVE A STATEMENT TO BOOKING.COM SAYING THAT WE STAY FOR FEW HOURS. BEWARE

2026-10-08 • via Nuitee
I
Irfan Syahiran • couple • my
3
Overall so so
Pros:

The view quite nice eventhough the road going to the hotel quite rough and easy check in by the staff

Cons:

The toilet door broken, no balcony light, and i need to wait for the next day for water heater cause the one inside room broken

2026-10-08 • via Nuitee
I
Ieezah • solo_traveller • my
10
Pros:

View

2026-09-18 • via Nuitee
S
Setanes anak andrew berendam • extended_group • my
10
2026-09-18 • via Nuitee
S
Syikin • solo_traveller • my
7
Pros:

so far so good, nice view, ada wifi, ada water heater, ada iron

Cons:

Bilik 121 - tingkap perlu selenggara,sebab ada bahagian selit guna tisu.

2026-09-17 • via Nuitee
S
Syafiqah • extended_group • my
8
Best experience EVER!
Pros:

THE BEST VIEW EVER! 🏔️🩷 road a bit tough. But exceptional just because owner want the best view experiences for visitor. Definitely will recommend to other.

Cons:

Facillities a bit poor. But helpful staff.

2026-09-17 • via Nuitee
K
Kimyou • couple • us
7
Good value with a nice view.
Pros:

Gorgeous morning view of Gunung Kinabalu.

Cons:

Road going up to the hotel.

2026-09-16 • via Nuitee
K
khairunnisa • extended_group • my
1
Pros:

sangat mngecewakann

Cons:

the room very bad !!!!!

2026-09-15 • via Nuitee
M
MOHD SHAMSUDDIN • family_with_children • my
5
2026-09-14 • via Nuitee
M
Mohd Iskandar Zulkarnain • couple • my
6
Value for money compare to other homestay
Pros:

Value for money

Cons:

The location and a little bit spooky if you are alone or couple. But for family maybe still okay

2026-09-12 • via Nuitee
M
Mazlan Arman • solo_traveller • bn
8
2026-09-11 • via Nuitee
Z
Zaim • solo_traveller • bn
9
Pros:

Nice view

Cons:

Plz pasang lock pintu depan n blakng nak kluar belcony takat anak keluar waktu tdo dan senang urg masuk waktu tdo walau pun ada kunci pindu handle tidak cukup untuk safe kena pasang lock lagi

2026-09-06 • via Nuitee
S
SARNI • solo_traveller • my
7
Pros:

Pemandangan yang amat cantik.

Cons:

Terlalu jauh masuk ke dalam.

2026-09-05 • via Nuitee
W
Wilkinson • couple • my
1
Very bad place. Dirty. Sheets probably not washed. Do not recomend to stay here. We had to forfeit our stay and book som
Pros:

Nothing.

Cons:

Everything is bad. Poor maintainence. Dirty.
Bed is dirty. Have itchiness all over after lying on it.
Floor has holes.
Door doesn’t close properly
Wall is mouldy
Toilet has mold and big holes
Picture doesn’t look like room at all. Probably 10 years old picture
Room is basic with just a bed and some old almost broken chair
Tv doesn’t work
No amnesties in room
Sofa is old. Probably 20 year old.

2026-09-04 • via Nuitee
J
JEEVAN • solo_traveller • my
2
Pros:

The view from balcony was nice.

Cons:

Except the view all was bad

2026-09-01 • via Nuitee