Crystal Hill R

Hotels
6.1 (1308 reviews)
Kundasang 212-89-308, Ranau,Sabah , Kundasang , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Family rooms
Luggage storage
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Sauna
See all facilities

Review Highlights

Pros:
Great view
Friendly service
Cons:
Dirty rooms
Missing basic amenities

Categories

Cleanliness
3.81
Several reviews mentioned dirty bathrooms and rooms, indicating significant cleanliness issues.
Service
8.28
While service was positively highlighted, it is noted that improvements in maintenance and readiness are necessary.
Location
8.32
The location received praise for its accessibility to attractions and the stunning view of Mount Kinabalu.
Room Quality
5.27
Rooms were described as needing maintenance and upgrades, making the quality average at best.
Amenities
4.8
Amenities such as a water heater and basic toiletries were missing, impacting the overall comfort.
Value for Money
6.26
While some felt price might reflect the quality, the views and location still make it reasonable.
Food and Beverage
5.81
Food options were not fully addressed, leading to a neutral score.
Overall Experience
6.28
Despite notable issues, the memorable views and service felt redeeming for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 17:24

Property Description

Breathtaking Mountain Views
Experience stunning mountain views from your own private balcony at Crystal Hill R.

Comfort and Convenience
Enjoy amenities such as a 24-hour front desk, room service, and free WiFi during your stay.

Explore Nature
Embark on outdoor adventures like hiking and cycling in the beautiful surroundings of Kundasang.

To book your stay at Crystal Hill R and create unforgettable memories in Kundasang, visit our website now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for MYR 30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.1
Based on 1308 reviews
Cleanliness: 3.81
Service: 8.28
Location: 8.32
Room Quality: 5.27
Amenities: 4.8
Value for Money: 6.26
Food and Beverage: 5.81
Overall Experience: 6.28
L
LIM • solo_traveller • my
1
2026-05-09 • via Nuitee
N
nurmaisarah • couple • my
2
Pros:

nice view.
cold but stuffy.

Cons:

No fan at all !! we know it's cold but felt stuffy and suffocated because at night cannot open the window as the bugs will enter the room with lights !! at least provide fan table !!

PLEASE housekeeping properly !! at least clean/ change the bedsheet. ours have tear and so dirty like have chocolate stain or blood idk !! the shower handle are too moldy !! at least spray some detergent or wet wipes can do !! how many years did it left untouch/ not clean.

2026-05-09 • via Nuitee
B
BUSYRA • extended_group • my
5
2026-05-06 • via Nuitee
S
Suhaimi • solo_traveller • my
5
2026-05-06 • via Nuitee
M
Morris Bisoni • couple • my
7
2026-05-05 • via Nuitee
S
Steve • solo_traveller • my
1
Pros:

Only view.

Cons:

Everything. Smells, beds, rooms, noisy from upstairs,.very unhygienic room. Will not recommend to anyone anymore! If there's 0 star, i will give -1 star

2026-05-01 • via Nuitee
C
Ct • couple • my
2
2026-04-29 • via Nuitee
Z
Ziflie • family_with_children • my
6
2026-04-26 • via Nuitee
N
Noraine • solo_traveller • my
7
Pros:

View 🪟 is good and Beautiful👍

Cons:

The cleanliness of the room floor is a little dirty and dusty.
Then the floor was quite damaged, with many holes that needed to be repaired because it was time to relax and rest when suddenly a venomous animal, a large centipede, came out.

2026-04-26 • via Nuitee
D
Damin • solo_traveller • my
8
2026-04-23 • via Nuitee
G
gee • solo_traveller • my
1
2026-04-20 • via Nuitee
D
Dyank • solo_traveller • my
7
Pros:

Tempat yang sejuk dan cantik

Cons:

Tv rosak dan lampu beranda rosak

2026-04-20 • via Nuitee
R
Roberthson • solo_traveller • my
3
Pros:

make sure facilities in good condition
room clean.
aircond or at least ceiling fan.

Cons:

room not clean likes window.
broken facilities.
no aircond and no fan at all..daytime fill very hot.

2026-04-15 • via Nuitee
N
Nor Farahin • family_with_children • my
8
Great!
Pros:

They upgraded my room without any additional charge

Cons:

The furniture was old. Maybe they need to improve this part

2026-04-14 • via Nuitee
S
Suhaeirie • solo_traveller • my
7
Cukup puas hati
Pros:

Pemandangan cantik...bilik bagus..kawasan menarik..selesa

Cons:

Jalan menuju ke tempat penginapan aku rumit

2026-04-12 • via Nuitee
B
Boni • extended_group • my
10
Pros:

Sejuk tempat dia tu sampai ke tulang.. memang padu la👍🏿👍🏿

2026-04-10 • via Nuitee
Y
Younas • family_with_children • pk
1
Pros:

No water there bed also not good

Cons:

Many thing

2026-04-10 • via Nuitee
A
Anamaria • family_with_children • my
5
2026-04-07 • via Nuitee
B
BEDROL SHAH • couple • my
7
The crystal
Pros:

The room was big and spacious. But good, and i can see the view. Very nice room..

Cons:

Jalan ke hotel sangat teruk. Banyak gravle, kereta jenis lowered, jangan berangan nak menginap di sini.

2026-04-07 • via Nuitee
M
Mimi • couple • my
1
Pros:

Tiada yg ku suka sebab bau kotor hanyir!!! Mmg tak akan aku repeat

Cons:

Air nk mandi pun susah!!! Tuala busuk!!! Tilam busuk!! Byk lipas!!

2026-04-06 • via Nuitee