The Social Hub San Sebastián

Hotels
8.8 (5805 reviews)
Hermanos Otamendi 11, barrio de Riberas de Loiola , San Sebastián , es

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good amenities
Cons:
Cleanliness issues in shared areas
Slightly distant from the city center

Categories

Cleanliness
7.8
Common issues with cleanliness in shared areas.
Service
9.3
Staff is consistently friendly and helpful, enhancing the stay.
Location
8.3
Convenient access to transport despite being slightly out of the city center.
Room Quality
8.8
Rooms described as modern, spacious, and comfortable.
Amenities
9.3
Great facilities including restaurant, bar, and coworking space.
Value for Money
8.8
Good value considering the quality and services offered.
Food and Beverage
9.3
Highly praised breakfast and overall dining experience.
Overall Experience
8.8
General positive sentiment with a few noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 03:38

Property Description

Modern Accommodations:
Experience stylish and comfortable air-conditioned rooms equipped with modern amenities like a flat-screen TV, minibar, and a private bathroom, providing the perfect retreat during your stay.

Outstanding Facilities:
Enjoy access to a fitness centre, terrace with city views, and a shared lounge where you can unwind and socialize. Indulge in delicious meals at the on-site restaurant or sip on cocktails at the bar for a complete dining experience.

Convenient Location:
Situated just 2.2 km from La Concha Beach, our hotel offers easy access to Zurriola Beach and popular attractions like Victoria Eugenia Theatre. With complimentary WiFi and a 24-hour front desk, your stay in Donostia-San Sebastián is guaranteed to be seamless. Book now for an unforgettable stay!

Important information:

1. Don't forget we are a cash-free hotel. We accept all kinds of cards, but coins? Not our thing!
2. We will ask you to show us your credit card upon check-in. The name on the credit card should match the name on your identification document (ID or passport) presented upon check-in. Both the credit card and the identification document must be presented physically (i.e., no pictures or copies allowed).
3. Cancellation policies may differ according to the selected room type. Please enter the dates of your stay and check the policy of your preferred room and conditions. Questions? Get in touch with us!
4. Prepayment policies may differ according to the selected preferences. Please enter the dates of your stay and check the policy of your preferred room and payment conditions. Nonrefundable bookings will be charged directly after booking. Flexible bookings will be charged at midnight before your day of arrival. The credit card used to make the booking will be charged with the total amount of the reservation through an automatic payment.
5. When booking more than 9 rooms or more than 18 people, or more than 5 rooms for stays exceeding 7 nights, different policies and additional supplements will apply. The hotel will contact you directly to communicate the applicable policies.
6. Your room is cleaned daily with towels and sheets changed every third day. Please consider reusing your towels by hanging them up in the bathroom. This helps us save up to 60 liters of water per stay.
7. Unfortunately, we do not allow pets in your room. Guide/assistance dogs are permitted on request, please contact the property for confirmation.
8. Please note that all special requests are subject to availability.
9. Smoking inside the hotel is prohibited and only allowed in designated outdoor spaces.
10. Community spaces: Your stay at The Social Hub comes with many perks. Explore all the facilities The Social Hub San Sebastián offers.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.This property does not accommodate bachelor(ette) or similar parties.
Swimming pool: Closed from Thu, Oct 2, 2025 until Fri, May 15, 2026

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 5805 reviews
Cleanliness: 7.8
Service: 9.3
Location: 8.3
Room Quality: 8.8
Amenities: 9.3
Value for Money: 8.8
Food and Beverage: 9.3
Overall Experience: 8.8
P
Perez Alamo solo_traveller es
10
Pros:

Las instalaciones eran excelentes

Cons:

Estaba un poco lejos del centro aunque esyaba bien comunicado

2026-05-16 via Nuitee
N
Najette solo_traveller fr
8
2026-05-16 via Nuitee
M
Milos solo_traveller cz
7
2026-05-16 via Nuitee
J
Joana solo_traveller pt
10
Really cool hotel
Pros:

Comfortable room, great common spaces and really cool decoration

2026-05-16 via Nuitee
J
Jorge couple es
10
2026-05-16 via Nuitee
R
Romain couple fr
7
2026-05-16 via Nuitee
J
Joana couple pt
10
Pros:

Cool decoration, great restaurant and very comfortable room

2026-05-16 via Nuitee
A
Ali couple fr
1
A fuir le personnel est en mode foutiste.
Pros:

Rien

Cons:

Tout. Pas aimable. L’hôtel vous avez l’impression que c’est toujours en construction.

2026-05-15 via Nuitee
M
Martin extended_group gb
8
Breakfast pantomime spoils the stay (again)
Pros:

Rooms modern and decent enough
Location is ok if you don’t mind walk or bus into town .

Cons:

Breakfast is a shambles - they don’t appear to have one person in charge (and are running same room as local cafe) - one coffee machine is laughable - they run out of eggs and pastries and coffee mugs ALL THE TIME
On checkout they do not ask you if all was well - no doubt because of the breakfast shambles day in day out.which o reported last time we stayed,

2026-05-15 via Nuitee
A
Alexandra couple es
9
Muy buena experiencia.
Pros:

Habitaciones muy confortables, amplias y modernas.
Hotel moderno, con muchas instalaciones y salas, muy bien equipado. Te dejan un detalle (lata de bebida y chocolate) con una nota en la habitación y tienes gratuito el servicio de agua y café a diario en las habitaciones. Destacar también que en el baño hay champú, gel, crema y acondicionador para el pelo de las mujeres (muy importante). También hay una manguera en el lavabo para poderte lavar, hecho que resulta muy útil y cómodo.
Además, en recepción siempre hay chocolate o golosinas, agua y fruta a la disposición de los clientes. Hotel muy seguro ya que para acceder a las habitaciones o al parking hay que utilizar la tarjeta de la habitación, al igual que para acceder al hotel a partir de las 23h de la noche.
También está muy bien el horario del restaurante ya que puedes comer durante todo el día, hasta las 22:45h.

Cons:

El entorno ya que parecía seguro pero no recomiendo aparcar en la zona azul de delante del hotel porque se ve que cerca hay una barriada de magrebís que se dedican a robar en los coches y más si eres extranjero. Te rompen el cristal trasero y te roban todo lo del interior. Recomendable aparcar el coche en el parking.
Además considero que los precios del restaurante son un poco elevados y la cantidad de comida justa, podría hacerse descuento a los huéspedes del hotel. Así como también rebajar el desayuno buffet ya que me parece excesivo 17,5€ por desayunar en un bufet limitado.

2026-05-15 via Nuitee
B
Bettina Jennifer solo_traveller de
9
Pros:

Konnte Raum ändern, da meiner sehr nach parfum roch. Pool. Gutes Frühstück

Cons:

Lage nicht do gut. Wenig restaurants und wenig Busse in Innenstadt

2026-05-15 via Nuitee
C
Catherine couple au
7
Pros:

Good facilities.

Cons:

Poor location and the staff were unhelpful. For that price a night, you'd expect them to allow luggage storage when you ask... instead they just said no and stopped replying to messages.

2026-05-15 via Nuitee
R
Ruben Esteban couple ar
10
Pros:

UNA EXPERENCOA DISTINTA PARA NOSOTROS CON ESTE CONCEPTO DE HOTELES. ME ENCANTO

Cons:

TODO ME GUSTO

2026-05-15 via Nuitee
V
veronica alexandra couple ch
10
Parfait
Pros:

Oui

Cons:

Rien

2026-05-14 via Nuitee
G
Gonzalo solo_traveller es
10
2026-05-13 via Nuitee
J
Javier solo_traveller es
10
2026-05-13 via Nuitee
J
José Luís couple pt
7
2026-05-13 via Nuitee
E
Evgenia couple no
9
Cons:

The floor in the shower was extremely slippery, otherwise 10/10!

2026-05-12 via Nuitee
H
Hein couple nl
6
2026-05-12 via Nuitee
I
Iñigo solo_traveller es
10
Pros:

Instalaciones

Cons:

Lejos de todo

2026-05-11 via Nuitee