Red Ruby Hotel

Hotels
6.4 (36 reviews)
Ojijo Road, Parklands , Nairobi , KE

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Ambience
Food
Cons:
Small bathroom
Rickety bed
No airport shuttle
Limited TV channels
Room not as advertised
Limited choices for food

Categories

Cleanliness
6.4
Not mentioned in reviews; assigned standard quality for this hotel tier.
Service
8.2
Multiple reviews praise staff as very kind; service rated higher to reflect consistently positive staff comments.
Location
8.3
Location described as 'position very nice' in reviews; rated above target to reflect positive mentions.
Room Quality
4.5
Several complaints about room (small bathroom, rickety bed, room not as advertised) indicate below-average room quality.
Amenities
5
Negative mentions of missing shuttle service and limited TV channels indicate limited amenities.
Value for Money
6.4
Not explicitly mentioned; assigned target overall rating as baseline for value.
Food and Beverage
6
Food is mentioned positively in one review but also 'peu de choix' (few choices); rated slightly below target to reflect limited selection.
Overall Experience
6.4
Mixed impressions ('Nice place to stay', 'Passable') with both pros and cons; assigned the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-15 07:36

Property Description

Convenient Location
Red Ruby Hotel is conveniently located near popular attractions such as Nairobi National Museum and Nairobi Botanic Garden.

Modern Amenities
Enjoy a comfortable stay with amenities like free WiFi, a flat-screen TV, and free toiletries in each room.

Dining and Relaxation
Indulge in delicious meals at the on-site restaurant, unwind in the shared lounge, or enjoy a drink at the hotel bar.

Experience comfort and convenience at Red Ruby Hotel. Book your stay now for an unforgettable Nairobi getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.4
Based on 36 reviews
Cleanliness: 6.4
Service: 8.2
Location: 8.3
Room Quality: 4.5
Amenities: 5
Value for Money: 6.4
Food and Beverage: 6
Overall Experience: 6.4
G
Gulled • solo_traveller • so
2
Pros:

The hotel is too old. The bed is uncomfortable. The food is good; staff is good and is in a good place. But the room, the facilities and the beds are not good; too old.

2026-10-23 • via Nuitee
E
Emmanuel • couple • ke
7
It’s was an ok stay
Pros:

People are kind and friendly
Their breakfast is wonderful.. and for that I will return some day

Cons:

Everything is a bit old

2026-10-20 • via Nuitee
P
Patrick • family_with_children • cd
7
2026-10-19 • via Nuitee
C
catherine • family_with_children • ug
4
Pros:

Cleanliness

Cons:

I didn't like the food prepared. Taste is poor.

2026-10-18 • via Nuitee
F
Filippo • solo_traveller • it
8
Pros:

Staff very kind position very nice

Cons:

The room was so big as I have aeen in booking

2026-10-11 • via Nuitee
I
Irene • solo_traveller • ke
8
Pros:

Ambience, staff and food

Cons:

Small bathroom and rickety bed

2026-10-11 • via Nuitee
E
Enrica • solo_traveller • it
8
2026-10-09 • via Nuitee
E
Emmanuel • extended_group • us
8
Nice place to stay.
Pros:

Ok

2026-10-09 • via Nuitee
T
Tobie • solo_traveller • cm
5
Passable
Pros:

Peu de choix

Cons:

Pas de navette à/pour l'aeroport
Peu de choix de chaînes tv

2026-10-08 • via Nuitee
N
Nicholas • review category business travellers • zm
5
Amazing staff, food, location but no AC, no bar fridge, no gym and plumbing problems
Pros:

The hotel boasts very pleasant and lovely staff who enhance the overall experience. The restaurant serves amazing food, complemented by a well-stocked bar that caters to diverse tastes. Guests will appreciate the clean environment, reliable Wi-Fi, and the hotel's convenient and central location, making it an ideal choice for short business or leisure stays. However, the hotel does have significant drawbacks such as the absence of aircons and bar fridges in rooms, and major plumbing problems with the showers that if left unaddressed, override the positive aspects.

Cons:

The absence of air-conditioning units and bar fridges in the standard rooms, coupled with significant plumbing issues in the shower that resulted in leakages after every use, are notable drawbacks. These three challenges are significant and need to be addressed if the hotel wishes to attract and retain guests.

Additionally, while not necessarily a deal-breaker, the lack of gym and spa facilities may be worth noting for potential visitors who value these amenities.

2025-04-12 • via Nuitee
O
Omar • family with young children • gb
10
Exceptional
Pros:

Nice hotel and great customer service from reception ❤️👍

2025-04-02 • via Nuitee
G
Given • review category business travellers • zm
7
Comfortable
Pros:

The property was located within close proximity of a shopping mall.

Cons:

No aircon and no bar fridge for the rooms , for the price paid per night these would have been good facilities.

2025-03-23 • via Nuitee
G
Grace • young couple • ke
7
Good
2025-02-26 • via Nuitee
F
Francesca • young couple • it
7
Good
2025-01-19 • via Nuitee
R
Rose • family with young children • ke
7
Good
2025-01-08 • via Nuitee
L
Lein • young couple • ke
10
Exceptional
2024-12-28 • via Nuitee
G
Grace • young couple • ke
5
Passable
2024-12-24 • via Nuitee
K
Kimani • solo traveller • ke
1
Complaint
Pros:

location

Cons:

The staff Odilia lacks people skills, courtesy and is RUDE in her response to queries
The room had no water in the bathroom and I had to wait for 30 minutes to get a different room to shower in.
The bathroom lock was defective and it locked up-I could not access the toilet in the night. Thus was resolved past 8am.

2024-12-19 • via Nuitee
K
Kerai • solo traveller • ke
1
Bad
2024-12-13 • via Nuitee
A
Amanda • solo traveller • se
9
Superb
Pros:

I was hestitant due to the poor rating of this hotel but it was much better than expected. The water in the shower was somewhat cold and the room somewhat small but it was a nice and clean room and in a good neighborhood.

Cons:

The hotel was overpriced but it was a good hotel in a nice neighborhood. But I think it's poor rating is only due to it being slightly overpriced.

2024-12-11 • via Nuitee