The New Valeron Hotel

Bad hotel smell noise i wouldn't stay hear again staf was so rude

Bit of a walk to the Winter Gardens. Couldn't find anything nearer for a reasonable price at the time, but that's not the hotel's fault.

The rooms we had were needing a lot of work done to them. The internal doors had lots of scratches and scrapes on them. There was an electrical socket hanging off the wall in 1 room. At some point in the night the electrical supply to the room sockets must have went off and in the morning we couldn't use them for charging phones or getting ready. The bathroom needed regrouting badly. We also forgot the door pin for getting back in at night (totally my fault) however it says 24 hour reception and there are multiple phone numbers on the door, none of which were answered and a few were turned off. Luckily another guest was coming in after us trying to contact someone for about 45 minutes and they let us in. This was not very late, around 10.20pm on saturday.

All of it. Toilet seat falling off plus abit of bleach would help. Shower disgusting. Bed too low with wafer thin pillow.

We should have realised when we drove to the hotel and there were police cars , ambulances and the fire brigade all out we were in a dodgy area.
The manager came to the door with a cigarette in his mouth and told us to go round the back to park. We went round and he appeared at the fire door still with the cigarette (we suspected it was a joint with the smell we smelt when we went inside) he pointed to where we had to park. The fire door was about a metre off the ground and the only access was two crates to stand on.
We went into the hotel and there were police smelled was unbelievable, wacky baccy, cigarette, unclean and air freshener. I don’t know why we even ventured up to the room. The carpets were filthy and sticky, the skirting boards and bannisters were all chipped and guess what? He still had the roll up in his mouth.
We went to the room and it was foul, the ceiling was hanging down, possibly caused by damp, the smell was the same as downstairs, it actually made to gip. The skirting boards and window surrounds were dirty and chipped. The headboard was loose, possibly the least of our worries, the mattress was stained.
There were numerous dodgy looking people around. The whole place felt very unsafe and there was no way I was staying especially as I had my daughter with me.
We looked for the manager to tell him we weren’t prepared to stay but couldn’t find him and I wasn’t prepared to go and deeper into this place.
I am totally disgusted that Booking.com are allowing people to book this place on their website. They shouldn’t be sending decent people who are parting with their hard earned cash to this dangerous dirty place. I can’t believe that they haven’t sent someone there to check it out before they marketed it. This isn’t a hotel it’s a hostel. Please do not book it, I spent my money on it and it doesn’t look like I’m getting back.
This place should be reported to the council and the police for health and safety reasons alone.

N/A.. Everything was alright for me and my mate

Sit rabis

Everything. Please please do not book this hotel no matter how cheap it is.

Everything wa# horrible

Staff lied about refund for deposit