Heritage Hotel New York City

Hotels
7.5 (4858 reviews)
18 West 25th Street , New York , us

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Attentive service
Cons:
Cleanliness issues
Overpriced for the quality

Categories

Cleanliness
5.25
Multiple reviews indicated significant cleanliness issues, with one stating extreme dirtiness in the rooms.
Service
9.25
Positive feedback noted attentive and helpful staff.
Location
9.25
Highly rated for great location in proximity to various attractions.
Room Quality
6.25
Reviews discussed issues such as small rooms and lack of appropriate amenities.
Amenities
7.75
No significant mentions; general amenities were average.
Value for Money
6.75
Mixed reviews regarding value compared to quality, with some feeling overcharged.
Food and Beverage
7.75
No specific comments regarding food and beverage quality.
Overall Experience
7.75
Overall stay experience was positive due to location and service, despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:41

Property Description

Luxurious Accommodations
Experience comfort and style at Heritage Hotel New York City with air-conditioned rooms, flat-screen TVs, and convenient coffee machines. The private bathrooms add a touch of luxury to your stay.

Convenient Amenities
Enjoy the convenience of free WiFi throughout the property, a 24-hour front desk, tour desk, and on-site ATM. Stay fit during your travels at the 24-hour fitness center and make use of baggage storage facilities for a hassle-free experience.

Prime Location
Located just steps away from iconic landmarks like Herald Square and the Flatiron Building, Heritage Hotel offers easy access to must-see attractions like the Empire State Building and Madison Square Garden. Book now for an unforgettable stay in the heart of New York City.

Important information:

Please note that all guests below the age of 21 years must be accompanied by an adult (21 years or older).

Please note that the same credit card used to make the reservation is required at the time of check-in for reservations requiring advance payments and should match the name of one of the guests on the reservationGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.5
Based on 4858 reviews
Cleanliness: 5.25
Service: 9.25
Location: 9.25
Room Quality: 6.25
Amenities: 7.75
Value for Money: 6.75
Food and Beverage: 7.75
Overall Experience: 7.75
A
Andrea • solo_traveller • it
8
2026-08-08 • via Nuitee
L
Laurence • extended_group • fr
8
Très bien placé
Pros:

Très bien placé, confortable, propre mais « dans son jus » , charme typique New-yorkais en même temps

Cons:

Prix très élevé …

2026-08-08 • via Nuitee
S
Sherkhan Abdeliyev • extended_group • kz
1
Pros:

I had an extremely negative experience with this hotel. They charged me a $100 deposit at check-in and promised to refund it after check-out. However, I have been waiting for the refund for more than a month, despite contacting the hotel several times. The staff keep making promises, but the issue remains unresolved. I do not recommend this hotel. Be prepared for the possibility that your deposit may be withheld without a clear explanation.

2026-08-06 • via Nuitee
O
Oscar Tobin-Howes • solo_traveller • ie
6
Pros:

Location was excellent, only a few mins walk from subways, felt generally safe, staff were extremely friendly and helpful with any queries and they always greeted anyone coming in, beds were comfortable and a/c was very cooling

Cons:

To no fault of the hotel, there is construction going on since the 4th, so bear in mind if staying near time of this review, it starts early in the morning and could hear even on the 10th floor, bathroom was very tiny, even for a triple room and shower pressure was so low and temperature was erratic, price is expensive for what we got, beds slide if moving on them, no chairs in room either and you have to ask day before for housekeeping and ask separately maintenance for toilet rolls, refill of soap etc

2026-08-06 • via Nuitee
G
Graeme • family_with_children • gb
5
Expensive for what it is.
Pros:

Good location

Cons:

Poor air conditioning. Bed uncomfy

2026-08-05 • via Nuitee
A
Analis • family_with_children • pe
10
Viaje a New York
Pros:

Es súper céntrico el personal muy amable

2026-08-05 • via Nuitee
S
Silvia • couple • nl
7
Pros:

Location was amazing, in a safe neighbourhood, the staff was very helpful and welcoming

Cons:

The rooms are very noisy and with thin walls. Elevators extremely slow

2026-08-04 • via Nuitee
E
Edoardo Zuccarini • solo_traveller • it
8
Pros:

Posizione

2026-08-03 • via Nuitee
R
Risa • solo_traveller • jp
5
2026-08-03 • via Nuitee
A
Alexandra • solo_traveller • ie
7
2026-08-03 • via Nuitee
R
Roni • solo_traveller • il
8
Pros:

מיקום טוב מאוד נדיר, ליד הכל.
צוות שרוצה לעזור מאוד נחמדים.
מיטה מאוד מאוד נוחה!!
לא מנקים כל יום, צריך לבקש יום לפני שיגיעו לנקות את החדר ואז יבואו למחרת לנקות אז זה סבבה- אין תוספת תשלום על זה.

Cons:

הקירות מאוד מאוד מאוד דקים, שומעים הכל מהמסדרון ומי שיש לו שינה קלה יכול להפריע לו.

2026-08-03 • via Nuitee
R
Richard • extended_group • gb
8
Great location, really helpful staff
Pros:

Lovely staff, very quiet

Cons:

Views out of window

2026-08-02 • via Nuitee
C
charlotte • solo_traveller • gb
8
Comfortable, clean room. Very kind helpful staff.
Pros:

I was looking for a twin room - which is very difficult in nyc.

Cons:

It’s a great area right by the flatiron.
Convenient .

2026-08-02 • via Nuitee
M
Mathilda • couple • fr
10
séjour dans un hôtel situé dans une rue très bien placée au quart de Manhattan, l’endroit est propre et la literie confo
Pros:

la localisation et la literie sont top

Cons:

le savon et shampooing un peu trop corrosif

2026-08-02 • via Nuitee
V
Victoria • solo_traveller • cv
7
Pros:

Tenían un microondas en un comedor y podíamos desayunar o cenar allí tranquilamente.

Cons:

Había que pedir que te hicieran la habitación y que te cambiaran las toallas

2026-08-02 • via Nuitee
O
Oscar • family_with_children • pe
8
Good place for a business trip.
2026-08-02 • via Nuitee
周 • family_with_children • us
10
2026-08-02 • via Nuitee
M
Michelle • solo_traveller • nl
3
Niet voor herhaling,, er zijn fijne en schone hotels voor minder, op tijd zoeken en boeken voor NYC!
Pros:

Het enige wat enigszins goed was, was de locatie. Een flinke maar fijne wandeling naar Time Square die we fijn vonden in de avond weerhield ons er van om gillend weg te rennen. We waren hiervoor net vroegtijdig uitgecheckt bij een ander hotel die wel hygiënisch en klantvriendelijk was maar op een hele slecht locatie. We waren na een rondreis van een maand te moe om in onze laatste dagen in de VS nog een keer te verplaatsen of met het hotelpersoneel in gesprek te gaan, personeel wat al niet erg vriendelijk of benaderbaar was.. Daarnaast vonden we zonde van de korte tijd die we nog hadden in New York. Maar normaal gesproken zouden we nooit in een hotel willen blijven waar de hygiëne en de service zo niet klantgericht zijn. De hygiëne was echt dramatisch en dan nog niet gesproken over faciliteiten waar het totaal aan ontbrak. Jammer dat ook via booking de accomodatie zelf niet welwillend is om voor een oplossing te kijken. De slechte beoordelingen rondom hygiëne en faciliteiten zijn niet voor niets!

Cons:

Zon beetje alles behalve de locatie.

2026-07-25 • via Nuitee
D
Dimian Tatiana • solo_traveller • co
7
NY NY
Pros:

La ubicacion del hotel es maravillosa, guardan el equipaje, restaurantes cerca, estaciones de metro cerca

Cons:

La habitacion muy oscura, poca iluminacion y ventilacion

2026-07-24 • via Nuitee
L
Lisette • family_with_children • us
7
Pros:

Perfect location

2026-07-21 • via Nuitee