Heritage Hotel New York City

Hotels
7.5 (4917 reviews)
18 West 25th Street , New York , US

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Attentive service
Cons:
Cleanliness issues
Overpriced for the quality

Categories

Cleanliness
5.25
Multiple reviews indicated significant cleanliness issues, with one stating extreme dirtiness in the rooms.
Service
9.25
Positive feedback noted attentive and helpful staff.
Location
9.25
Highly rated for great location in proximity to various attractions.
Room Quality
6.25
Reviews discussed issues such as small rooms and lack of appropriate amenities.
Amenities
7.75
No significant mentions; general amenities were average.
Value for Money
6.75
Mixed reviews regarding value compared to quality, with some feeling overcharged.
Food and Beverage
7.75
No specific comments regarding food and beverage quality.
Overall Experience
7.75
Overall stay experience was positive due to location and service, despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:41

Property Description

Luxurious Accommodations
Experience comfort and style at Heritage Hotel New York City with air-conditioned rooms, flat-screen TVs, and convenient coffee machines. The private bathrooms add a touch of luxury to your stay.

Convenient Amenities
Enjoy the convenience of free WiFi throughout the property, a 24-hour front desk, tour desk, and on-site ATM. Stay fit during your travels at the 24-hour fitness center and make use of baggage storage facilities for a hassle-free experience.

Prime Location
Located just steps away from iconic landmarks like Herald Square and the Flatiron Building, Heritage Hotel offers easy access to must-see attractions like the Empire State Building and Madison Square Garden. Book now for an unforgettable stay in the heart of New York City.

Important information:

Please note that all guests below the age of 21 years must be accompanied by an adult (21 years or older).

Please note that the same credit card used to make the reservation is required at the time of check-in for reservations requiring advance payments and should match the name of one of the guests on the reservationGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.5
Based on 4917 reviews
Cleanliness: 5.25
Service: 9.25
Location: 9.25
Room Quality: 6.25
Amenities: 7.75
Value for Money: 6.75
Food and Beverage: 7.75
Overall Experience: 7.75
F
filippo • solo_traveller • it
7
2026-10-16 • via Nuitee
M
Martina • family_with_children • it
5
Nur zum übernachten und ohne Ansprüche reicht es knapp, dafür ist man super zentral gelgen.
Pros:

Lage perfekt, besser kann man es in Manhatten kaum finden. Alles zu Fuss gut erreichar und U Bahn in der Nähe. Sehr nette Leute an der Rezeption. Wir haben uns grundsätzlich wohl und sicher gefühlt, auch die Strasse war auch am Abend belebt. Die Gegend sowieso gut, viele Retaurants in der Nähe, aber die Strasse ruhig.

Cons:

Das Zimmer war kahl und ungemütlich, nur funktional und ohne jeglichen Charme, zudem sehr in die Jahre gekommen. Das Hotel eignet sich nur, wenn man für die Lage einen guten Preis für NY bekommt und immer unterwegs ist. Um sich im Zimmer aufzuhalten ist es komplett ungeeignet, auch die Lobby hat null Charme.

2026-10-16 • via Nuitee
B
Bonnet du Foot • family_with_children • fr
10
2026-10-16 • via Nuitee
A
all_taken • extended_group • be
6
Good location and clean.
Pros:

The location is good, close to Madison Square Park, Fifth Avenue, Broadway and the Flatiron District. It is convenient for getting around Manhattan, and the room was clean. Having three proper beds was convenient for three people.

Cons:

The room had very little free space around the beds, and the bathroom was especially small. The shower water also took a long time to get hot. Overall, the hotel was functional but quite basic.

2026-10-15 • via Nuitee
S
Sam • couple • us
10
2026-10-15 • via Nuitee
M
Muzamil • solo_traveller • gb
9
good affordable and comfortable hotel with a great location.
Pros:

I stayed in room 609 in heritage hotel for 2 days in second week of october 2026. My stay was lovely, the staff was very helpful and the facility had all the essentials i needed for my stay. location is perfect with access to bus and train nearby. It is also a walking distance to all the main attractions in manhattan. Quintessential old new york building and old style furniture. Loved it.

Cons:

the coffee machine in the room didnt work.

2026-10-15 • via Nuitee
L
Lisa • couple • at
7
2026-10-14 • via Nuitee
K
Kate • couple • gb
6
A nice area in NYC
Pros:

The position

Cons:

The walls are so thin that you can hear the other guests at all times of the day and night .
I don’t think they should charge for holding your bags on your last day .
Room cleaning only available if you ask ahead of time.

2026-10-13 • via Nuitee
M
Murphy • extended_group • us
5
2026-10-13 • via Nuitee
B
Brenda • couple • us
7
Great location and the staff are great and helpful
Pros:

Location is great, near or walking distance to places of inter.

Cons:

Room and elevator are small.

2026-10-12 • via Nuitee
C
Christine • couple • us
4
Hotel clean and people nice. Booking.com NOT good, misrepresented the room.
Pros:

Booking.com listing pict and profile that was not accurate! I was claustrophobic. The room was 10 x12 plus shower (not tub as advertised) and was only 137 sf. Booking.com listed a 200 sf room!

Cons:

Booking.com false advertising.

2026-10-12 • via Nuitee
S
Sandra • solo_traveller • us
7
Pros:

Location

2026-10-12 • via Nuitee
R
Roberto • solo_traveller • ar
9
Pros:

Excelente ubicación

2026-10-11 • via Nuitee
J
Jillian • solo_traveller • us
7
2026-10-08 • via Nuitee
M
Martin • extended_group • us
7
Pros:

It was okay. I liked the room it was comfortable and the location is amazigg.

Cons:

I didnt like that the house keepers didnt do refresh on their own.

2026-10-08 • via Nuitee
A
Abdulkadir • solo_traveller • tr
9
2026-10-07 • via Nuitee
J
Jennifer • couple • us
8
Pros:

Staff was very friendly and helpful; good location

2026-10-07 • via Nuitee
S
STEVEN • solo_traveller • us
10
I prefer non chain hotels and this was a perfect example of why
Pros:

Location was excellent for my Harry Styles concert at MSG

Cons:

I sat in the lobby after checking out for about an hour and it was so hot

2026-09-19 • via Nuitee
L
LILIANA • couple • gr
9
Υπέροχη
Pros:

Η τοποθεσία ήταν τέλεια, το δωμάτιο άνετο, καθαριότητα κάθε μέρα, με βασικές παροχές. Πολλά σημεία για φαγητό τριγύρω.

2026-09-18 • via Nuitee
S
Simon • couple • au
10
Great location, rooms clean and very friendly staff. A fantastic experience which made the visitor to New York more enj
Pros:

Great location, room was clean and staff were incredibly helpful and friendly

Cons:

N/A

2026-09-18 • via Nuitee