Hostal Casa La Merced

Hotels
Callejon Lemus no. 53a , Antigua Guatemala , gt

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Facilities

Non-smoking rooms
Room service
Family rooms
Non-smoking throughout
Free wired internet
Internet access
Japanese garden

Review Highlights

Pros:
Location
Cons:
Reserved room given away at arrival; offered another at double price and told to leave
No hot water in showers
Noise from common area; thin curtains allow a lot of light
Price high relative to amenities
Poor staff handling of booking/arrival

Categories

Cleanliness
1
Not mentioned in reviews — no specific comments on cleanliness.
Service
1
Very negative: staff gave away reserved room, offered a room at double price with no discussion and told guests to leave; poor handling of the situation.
Location
1
Positive: explicitly praised ('La ubicación' / good location) in one review.
Room Quality
1
Negative: private room faces common area (noise from other guests), thin curtain lets in a lot of light.
Amenities
1
Negative: issues with hot water in showers (cold in common-area showers; only lukewarm at reception).
Value for Money
1
Negative: price considered high relative to provided amenities; one guest was quoted double the price at check-in.
Food and Beverage
1
Not mentioned in reviews — no specific comments on food or beverage.
Overall Experience
1
Negative overall: unreliable booking/handling and lack of hot water led a guest to cancel planned extension; cited as 'Pas fiable et incorrect.'
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-25 22:08

Property Description

Charming Garden Retreat
Explore Antigua Guatemala with ease from Hostal Casa La Merced, offering a serene garden, non-smoking rooms, and complimentary WiFi.

Comfortable Accommodations
Relax in our capsule hotel rooms equipped with cozy bedding and essential amenities for a pleasant stay.

Nearby Attractions
Discover popular landmarks like Santa Catalina Arch and Hobbitenango located just a short distance from the property.

To book your stay at Hostal Casa La Merced and experience the beauty of Antigua Guatemala, visit our website now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
B
Blayo • couple • fr
1
Pas fiable et incorrect
Cons:

À notre arrivée, nous avons appris que notre chambre réservée avait été donnée à d'autres personnes. On nous propose alors une autre chambre, au double de prix. À prendre ou à laisser. Aucune discussion possible. Et on nous a dit de sortir, et ils ont fermé la porte

2026-03-02 • via Nuitee
G
Gloria • solo_traveller • ar
5
Pros:

La ubicación

Cons:

El agua de las duchas que dan al espacio en común tenían agua fría y la ducha que está en la recepción tenía agua tibia, bastante fresca . La habitación privada da al espacio en común por lo que se escucha todo de los huéspedes cocinando o sentados en las mesas, y la ventana tiene una cortina fría por dónde pasa mucha luz. Tenía planeado extender mi estadía y no lo hice por la falta de agua caliente, El precio me pareció elevado en relación a las comodidades.

2026-03-02 • via Nuitee