Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Tour desk
Massage services
Concierge service
See all facilities

Review Highlights

Pros:
Good location
Many food outlets nearby
Satisfactory room service
Cons:
Cleanliness issues
Noisy rooms
Limited amenities quality

Categories

Cleanliness
5.1
Several reviews indicate issues with cleanliness, such as dated facilities and a smelly environment.
Service
7.6
Mixed reviews regarding service; some complaints but generally acceptable.
Location
8.6
Frequent mention of excellent location close to food outlets and attractions.
Room Quality
5.6
Complaints about noise, bed quality, and overall room upkeep.
Amenities
7.1
Positive feedback on amenities like the pool, but suggestions for improvements exist.
Value for Money
7.6
Overall a fair value but requires some enhancements to justify pricing.
Food and Beverage
6.6
Some satisfaction with food options, but suggestions for better breakfast quality.
Overall Experience
7
Overall, guests have mixed feelings; location excels while other areas need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:27

Property Description

Outdoor Swimming Pool and Restaurant: Enjoy a refreshing dip in the outdoor pool or indulge in delicious Asian and International cuisines at Red Rock Cafe and Lounge.

Comfortable Accommodation: Relax in air-conditioned rooms with flat-screen TVs, electric kettles, and en suite bathrooms with free toiletries and hairdryers.

Convenient Location: Explore nearby attractions like Penang Times Square and Chowrasta Market, with the iconic Komtar just a short drive away. Don't miss out – book your stay at Red Rock Hotel Penang now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

We would like to inform you of a scheduled water supply disruption in Penang, as announced by Perbadanan Bekalan Air Pulau Pinang (PBAPP). The disruption is expected to occur from 25th to 28th April 2025.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for MYR 60 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.9
Based on 385 reviews
Cleanliness: 5.1
Service: 7.6
Location: 8.6
Room Quality: 5.6
Amenities: 7.1
Value for Money: 7.6
Food and Beverage: 6.6
Overall Experience: 7
N
Nordine • family_with_children • nl
10
2026-01-28 • via Nuitee
D
Dato Mahzan • couple • my
3
2026-01-25 • via Nuitee
R
RAZALLY • family_with_children • my
10
Good price and great location.
Pros:

Been here before. Like this hotel because of the reasonable price and good location. Room is fairly clean and big. Will come here on next visit.

Cons:

Parking has no shelter.

2026-01-06 • via Nuitee
F
faizul • couple • my
8
Pros:

near to go anywhere

Cons:

friendly service fair price..love it

2026-01-03 • via Nuitee
T
tk • solo_traveller • my
1
Avarage
Pros:

Location

Cons:

1. Staf were not friendly
2. The bed was noisy every time i move
3. No privacy at all with noise from outside the room can hear so clear
4. Shower and sinks were clogged

2025-12-29 • via Nuitee
A
andy • extended_group • sg
6
Pros:

The location is the best ever, food is all around the corner

Cons:

Room, no shoe, tissue paper provided, and hand soap dispenser is very difficult to use. toilet paper dispenser very limited tissue inside the holder.

2025-12-29 • via Nuitee
S
Sharifah • solo_traveller • my
7
2025-12-10 • via Nuitee
E
Esvaran • family_with_children • my
6
2025-12-04 • via Nuitee
T
Thomas Thien Lai • couple • au
7
The stay was good for the location but the place needs upgrading. We were born and bred in Penang
Pros:

Good location

Cons:

It needs upgrading and the whole place looks tired and worn

2025-12-03 • via Nuitee
N
Nishantha • extended_group • lk
5
Not the best stay but worth the value
Pros:

The hotel is located in a small town, and we enjoyed our stay. The room service was satisfactory, and the breakfast was quite decent.

Cons:

better upgrade the hotel breakfast.

2025-11-25 • via Nuitee
A
amran • couple • my
7
2025-11-09 • via Nuitee
J
Jamunah • family_with_children • my
10
Pros:

Good

Cons:

Nothing

2025-11-03 • via Nuitee
N
Nantini • family_with_children • my
10
2025-10-22 • via Nuitee
E
Esvaran • family_with_children • my
8
2025-10-02 • via Nuitee
H
Haeza • couple • my
10
2025-10-01 • via Nuitee
O
OON Choo HIn • solo_traveller • my
8
Budget hotel in the city center
Pros:

Many food outlets near to the hotel. Feel comfortable with good ventilation.

Cons:

Shower curtain not probably install to prevent splashing of water out from the shower room.

2025-09-08 • via Nuitee
W
Wan Hamidi • solo_traveller • my
6
2025-08-31 • via Nuitee
Y
Yulian
2
Terrible hotel
Pros:

Overpriced for poor service and quality. Hotel is dated, smelly, and dirty. The only positive are the location and cold AC.

2025-08-27 • via Nuitee
M
mohamad faiz • family_with_children • my
9
value for money
Pros:

pool for my kids

Cons:

the local stall around the hotel...make the hotel look not exclusive..but not a serious issue

2025-08-27 • via Nuitee
E
Enrique • couple • ma
8
2025-08-25 • via Nuitee