Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Good Location
Great Breakfast
Cons:
Old Rooms
High Prices

Categories

Cleanliness
7.46
Multiple mentions of cleanliness issues and room condition.
Service
8.43
Staff is friendly, but there were mentions of inconsistent service quality.
Location
8.97
Consistently praised across reviews for being near beach and attractions.
Room Quality
7.42
Mixed reviews; some rooms old and needing renovation.
Amenities
7.95
Good breakfast and pool, but some amenities are not well-maintained.
Value for Money
6.91
Some guests felt the price was too high for the quality offered.
Food and Beverage
8.96
Breakfast was highly praised with a good selection.
Overall Experience
7.93
Overall a good stay with some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:34

Property Description

Luxurious European Style with Thai Hospitality:
Experience the perfect blend of classical European design and Thai warmth at The Empress Hotel.

Unwind in Style:
Indulge in the sauna or relax in the outdoor garden spa pool, offering a tranquil oasis within the bustling city.

Convenience at Your Fingertips:
With free WiFi, kitchenettes, and proximity to Central Festival Shopping Mall and the beach, The Empress Hotel ensures a seamless stay for both leisure and business travelers.

Book now to immerse yourself in luxury and comfort at The Empress Hotel.

Important information:

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property or guest may be asked to pay with alternative method.

Please note that the restaurant is closed for renovation from 12 Mar 2020 onward.

Please note that the swimming pool will be under renovation from 1st -20th July 2024. The swimming pool will be out of service during this period.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8
Based on 1831 reviews
Cleanliness: 7.46
Service: 8.43
Location: 8.97
Room Quality: 7.42
Amenities: 7.95
Value for Money: 6.91
Food and Beverage: 8.96
Overall Experience: 7.93
V
Valluripalli • couple • in
10
Excellent room cleaning, Loaction also good.
Pros:

Room cleaning, Nice location

Cons:

Everything good

2026-08-07 • via Nuitee
G
grahame • solo_traveller • au
10
Pros:

the whole place and experience was great

Cons:

nothing

2026-08-07 • via Nuitee
Y
yesim • solo_traveller • tr
7
Pros:

Oteli yorumlara bakarak ayarlamıştım ancak çok ta memnun kalmadım. 4 yıldızlı bir otel ama bence 4 yıldızı haketmiyor.şehir manzaralı oda almıştım ki asla tavsiye etmem çünki bizim anladığımız tarzda bir manzara değil en azından bize verilen oda öyle değildi. Havalandırma dediğimiz tarz bir arka boşluğa bakıyorduk ve balkon kapısını açtıkça çok pis koku geliyordu.manzaramız ise karşı otelin ve kaldığımız otelin boyanmamış kara arka duvarlarıydı. Ayrıca yıkık dökük bir küçük kulübenin kırık dökük çatısını görüyorduk.odalar eski tip mobilya ile döşenmiş ama aşırı derecede nemlenmiş rutubetlenmiş mobilya ahşap kokuyordu.üstelik odanın çok koktuğunu söylediğimde sadece çarşaflarınızı değiştirelim dediler.otel hintliler için açılmış bir otel bence.misafirlerinin yarısı erkek Hintli gruplarından oluşuyordu. Sabah kahvaltısında iki kez elleriyle yemek yiyenleri gördüm.Akşam Hintli müzikler çalıyor restorant hint restoranıydı. Beş yıldiz vereceğim ki herkes yorumumu görsün diye.

2026-08-07 • via Nuitee
H
Helge • couple • no
10
God beliggenhet, og god frokost.
Pros:

Stod til forventningen.

Cons:

Kunne hatt bedre kaffe.

2026-08-06 • via Nuitee
P
Pharaoh57 • solo_traveller • au
10
Fabulous
Pros:

Beautiful decor. Room a great size. Breakfast options excellent. 100 metres from Beach

Cons:

Hotel signs at Front small and hard to see. Taxi could not locate. Dropped off at Restaurant on main road, which adjoins Hotel. Only minor issue.

2026-08-05 • via Nuitee
S
Suraj Chindalia • solo_traveller • in
9
2026-08-05 • via Nuitee
S
Shane • solo_traveller • au
9
2026-08-05 • via Nuitee
D
David • couple • il
10
Pros:

קרוב למקומות בעיר

2026-08-03 • via Nuitee
P
Phonsak • couple • nl
8
2026-07-25 • via Nuitee
M
muharem • solo_traveller • us
10
2026-07-25 • via Nuitee
A
Amit • solo_traveller • il
7
שירות לא מכבד
Pros:

את הניקיון של המלון והאוכל

Cons:

We were promised a room with a sea view. When we went up to the room we discovered a room with a street view. The receptionist named ooi started yelling at me in front of the entire staff, and spoke in a really disrespectful way and claimed I was lying and finally I went up to the room feeling completely disrespected.

2026-07-24 • via Nuitee
S
sanjay • family_with_children • in
7
2026-07-23 • via Nuitee
P
Paul • solo_traveller • gb
10
2026-07-23 • via Nuitee
R
Rikki • couple • au
10
2026-07-20 • via Nuitee
A
Andrew • solo_traveller • au
8
2026-07-17 • via Nuitee
A
Anthony • solo_traveller • gb
10
Pros:

Everything thank you

Cons:

Nothing to not like

2026-07-17 • via Nuitee
A
Anders • solo_traveller • se
8
2026-07-17 • via Nuitee
S
Shaikha • extended_group • ae
10
2026-07-16 • via Nuitee
M
meital • solo_traveller • il
10
2026-07-16 • via Nuitee
W
WALEED • couple • eg
8
ليا عوده ان شاء الله فى نفس الفندق
Pros:

تعاون الموظفين ..موقعه قريب من كل شيئ ..النظافه

Cons:

الافطار لايوجد فيه خيارات الحلال ..البلكونه صغيره جدااا ..الاطلاله سيئه

2026-07-15 • via Nuitee