Casa Arkana Zicatela by Grupo Amber

Hotels
8.5 (43 reviews)
Fresnos , Brisas de Zicatela , mx

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Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Luggage storage
Safety deposit box
Non-smoking throughout
Shared lounge/TV area
Shuttle service (additional charge)
Heated pool
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Review Highlights

Pros:
Friendly staff
Comfortable accommodations
Clean environment
Cons:
Bad smell in room
Limited dining options
Noise issues in some rooms

Categories

Cleanliness
7.33
Several mentions of unpleasant odors and issues with towels.
Service
9.8
The staff is described as friendly and helpful.
Location
8.34
Isolated location with no nearby amenities; suitable for those seeking tranquility.
Room Quality
8.79
Generally comfortable but complaints about softness of beds and cramped for three.
Amenities
7.82
Good facilities but lack of food options was noted.
Value for Money
9.78
Perceived as a good value considering staff service and clean accommodations.
Food and Beverage
6.83
Limited food options and no healthy choices available.
Overall Experience
9.3
Despite some negatives, guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:45

Property Description

Scenic Location
Nestled just 70 meters from Zicatela Beach, Casa Arkana Zicatela by Grupo Amber offers a picturesque setting for your vacation. Explore the nearby Marinero Beach just 2.3 km away for a day of sun and surf.

Comfortable Accommodations
Relax in our air-conditioned rooms equipped with modern amenities such as free WiFi, flat-screen TVs, and private bathrooms. Upgrade to a room with a kitchen to enjoy the convenience of preparing your own meals during your stay.

Relaxing Amenities
Unwind by the outdoor swimming pool or soak up the sun on the terrace. Enjoy a snack from the on-site bar or socialize in the shared lounge area. Our attentive staff, fluent in English and Spanish, are available 24/7 to ensure a seamless stay.

Book now for a memorable beach getaway at Casa Arkana Zicatela by Grupo Amber!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 43 reviews
Cleanliness: 7.33
Service: 9.8
Location: 8.34
Room Quality: 8.79
Amenities: 7.82
Value for Money: 9.78
Food and Beverage: 6.83
Overall Experience: 9.3
J
Jessica Jazmin Quintero Bonito • couple • mx
10
Casa Arkana top 3 de zicatela
Pros:

La zona en donde se encuentra el lugar, la cama super cómodas y las instalaciones limpias

Cons:

Sin queja alguna

2026-03-17 • via Nuitee
H
Hugo • family_with_children • co
9
2026-03-16 • via Nuitee
L
Lola • extended_group • fr
9
très agréable, dans une zone calme qui permet de rejoindre les zones animées rapidement à pied.
2026-03-13 • via Nuitee
S
SergioMontes22 • family_with_children • cl
8
Si te gusta Puerto escondido, esta es buena opción
Pros:

El hotel está muy bueno, limpio y relativamente bien ubicado (distancia caminable a Zicatela y Punta Zicatela)l Las habitaciones son buenas y cómodas.

Cons:

Si se quiere ir a las playas que están mejor para el baño, hay que tomar taxis de 15-20 minutos. La playa frente al hotel es linda, pero no sirve para el baño.

2026-02-27 • via Nuitee
V
Vicente • family_with_children • mx
9
Excelente estancia
Pros:

Excelente lugar, muy lindo, bien ubicado, a una cuadra de la playa y con muy buen estilo.

2026-02-23 • via Nuitee
R
Rosa • couple • us
10
Pros:

Friendly staff, courtesy, cleanliness

Cons:

No ocean view

2026-02-22 • via Nuitee
A
Andrea • couple • mx
10
Fue súper amena, totalmente regresaríamos
Pros:

Es un hotel chiquito súper bonito y minimalista, los cuartos son súper cómodos, tienen lo necesario y el personal es súper amable

Cons:

La alberca es un poco pequeña, pero no pasamos mucho tiempo en el hotel como tal

2026-02-08 • via Nuitee
R
Ruvalcaba Valencia • extended_group • mx
10
2026-01-22 • via Nuitee
N
Nick • family_with_children • au
10
2026-01-18 • via Nuitee
T
Tess • couple • mx
8
2026-01-13 • via Nuitee
J
Jean • family_with_children • pe
4
Beaucoup trop élevé par rapport aux prestations proposées et à l’emplacement
Pros:

Calme

Cons:

Emplacement , personnel

2026-01-09 • via Nuitee
B
Beatrice • couple • it
10
100% recommend! After traveling most of Mexico, AMAZING PLACE TO STAY
Pros:

Amazing and comfortable beds, room and bathroom great. Very nice staff

2026-01-05 • via Nuitee
E
Ebach • couple • nl
9
Perfect stay in a stunning accommodation.
Pros:

Almost everything! Super friendly staff who could help with any question or Tipps.

Cons:

Super close to the beach but at this part of the beach there is no infrastructure so perfect if you don’t want any people close or you don’t need restaurants or bars close by.

Rent a quad and then it’s a great location!

2025-12-06 • via Nuitee
P
Patricia Janette • family_with_children • mx
8
Far away from the nightlife, great for families.
Pros:

Loved the kitchen equipment available.

Cons:

Too much noise on my first stay, beds are too soft.

2025-12-03 • via Nuitee
A
Ahmed • couple • de
10
2025-11-03 • via Nuitee
M
Monica • extended_group • mx
4
Mal olor en habitación toallas sucias
Pros:

La experiencia no fue del todo agradable, salía un mal olor del baño imposible de estar, no nos pudieron ayudar, el baño tenía moho en la pared y las toallas siempre olía muy mal, aunque pedimos que las cambiaran en varias oportunidades, las fotos no son nada parecidas a la realidad , muy buen fotógrafo

Cons:

No nos gustó, que el personal no le gusto que solicitamos cambiar mas toallas varias veces, y que a pesar que indicamos que olía muy mal la habitación no buscaron de cambiarnos solo no les importo,

2025-10-28 • via Nuitee
J
Javier • extended_group • mx
8
Pros:

muy bonito hotel, muy buenas instalaciones, cuarto muy cómodo

Cons:

el servicio por parte del staff carece de tacto con el cliente, son serviciales pero muy mamonas y juzgonas

2025-10-16 • via Nuitee
D
Dominique • extended_group • mx
9
2025-10-02 • via Nuitee
M
Mehdi • couple • ca
8
2025-09-19 • via Nuitee
J
Jose Carlo Navarra • family_with_children • mx
7
Pros:

La ubicacion y la atencion del personal es maravillosa.

Cons:

La habitación no es tan comoda para 3 personas y en fotografias parece mas amplia y con mas luz.

2025-08-28 • via Nuitee