Hotel Royal Gold City - Hotel Ruža

Hotels
8.7 (155 reviews)
Skenderija 4 , Sarajevo , ba

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Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Helpful reception staff
Cons:
Limited parking
Inconsistent cleanliness
Poor breakfast quality
Limited amenities

Categories

Cleanliness
6.8
Mixed feedback on cleanliness. Some guests mentioned visible dirt and neglected areas, while others found the rooms clean.
Service
7.8
Overall positive feedback on service with friendly and helpful staff. Some concerns raised about air conditioning availability and noisy surroundings.
Location
9
Consistently praised for its fantastic location near major landmarks and convenient access to public transport.
Room Quality
7.6
Generally positive comments on room size and comfort. Some guests noted issues with maintenance and outdated amenities.
Amenities
7
Mixed reviews on amenities provided. Some guests appreciated the free hot drinks, while others highlighted the lack of private parking and limited internet service.
Value for Money
7.3
Varied opinions on value for money. Some felt the price was justified by the location and service, while others mentioned reservations about the quality of breakfast and room maintenance.
Food and Beverage
6.4
Breakfast received the lowest rating due to multiple complaints about quality and variety. Some guests suggested improvements to the menu.
Overall Experience
8.3
Most guests had a positive overall experience, particularly praising the staff, spacious rooms, and convenient location. Some areas of improvement identified include cleanliness, breakfast quality, and value for money.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-04 00:06

Property Description

Prime Location

Located steps away from Miljacka River promenade, Hotel Royal Gold City offers easy access to Sarajevo's vibrant Baščaršija area and city centre.

Comfortable Rooms

Enjoy air-conditioned rooms decorated in soothing pastel tones with modern amenities including a flat-screen TV, private bathroom, and complimentary toiletries.

Convenient Services

Benefit from 24-hour front desk service, along with laundry and ironing services available on request. Stay connected with free WiFi throughout the property.

To book your stay at Hotel Royal Gold City and experience the best of Sarajevo, visit our website now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 6 and older are allowed.
    Children from 6 years old to 8 years old stay for free when using an existing bed.
    People 10 years old and over stay for € 15 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 10 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 155 reviews
Cleanliness: 6.8
Service: 7.8
Location: 9
Room Quality: 7.6
Amenities: 7
Value for Money: 7.3
Food and Beverage: 6.4
Overall Experience: 8.3
M
Mirta Klenkar • couple • hr
10
2025-11-20 • via Nuitee
• family_with_children • hr
10
Pros:

location near Skenderija (sport center), 2 min by foot. my room was big, great for family stay (2+2 beds)

2025-11-19 • via Nuitee
F
Fatima • solo_traveller • ba
10
2025-11-19 • via Nuitee
F
Fedir • solo_traveller • ua
9
2025-11-08 • via Nuitee
S
Stanoiev • couple • ro
10
Sigur vom reveni la aceast hotel
Pros:

Foarte bună

Cons:

Curat și ordonat

2025-11-05 • via Nuitee
G
Gábor • solo_traveller • hu
8
2025-11-04 • via Nuitee
I
Igor Ćika • extended_group • rs
9
2025-11-01 • via Nuitee
P
Philip • solo_traveller • gb
6
Good for work a bit basic
Pros:

Location

Cons:

Lack of facilities and absence of staff

2025-11-01 • via Nuitee
D
Dariusz • solo_traveller • sk
8
2025-10-28 • via Nuitee
G
Gaute • solo_traveller • no
8
2025-10-27 • via Nuitee
J
Jana • solo_traveller • cz
9
👍
Pros:

Pohodlné, čisté a příjemné

Cons:

Snídaně stále stejná. Hotel je hned u rušné silnice.

2025-10-26 • via Nuitee
N
NIKITA • couple • me
8
Pros:

Не слышно соседей. Есть окна, которые можно открыть. Большая и чистая ванная. Крутая локация, классный персонал. Ощущалась безопасность. Быстрый интернет и низкая стоимость.

Cons:

В номере нет чайника и ванных принадлежностей таких как шампуни, гели для душа. Пришлось покупать в магазине. Очень большой номер, но не было стола для работы или мелких задач.

2025-10-26 • via Nuitee
M
Muniruzzaman • solo_traveller • ch
10
Pros:

Les personnels est super sympa et très accueillant un très grand merci

2025-10-23 • via Nuitee
M
Maja • solo_traveller • ba
10
2025-10-20 • via Nuitee
D
Davor • couple • ba
10
2025-10-19 • via Nuitee
K
Kristina • couple • hr
10
2025-10-18 • via Nuitee
A
Allpine • solo_traveller • hr
5
Pros:

Odlicna lokacija

Cons:

Jako los dorucak i sto nema parking a na bookingu pise da ima

2025-10-18 • via Nuitee
M
Memic • couple • no
8
Medium
Pros:

Plassering

Cons:

Dørlig frokost

2025-10-13 • via Nuitee
S
Shabrina • solo_traveller • gb
8
A good price for a short stay in Sarajevo
Pros:

I think the staff were fabulous. Anita was very helpful. I came at a time where the weather in Sarajevo dipped unexpectedly. The central heating wasn’t turned out at that early point in Oct so it was exceptionally cold. Anita kindly offered tea. The room was big and clean. I came slightly late for breakfast but she offered me some food and tea. Service by staff was very good. A bargain for the price but the staff service was what made it memorable.

Cons:

Room was big, clean and ample for a night stay.

A few things that could amplify the hotel experience and as a constant traveller, these things make the difference.

- Tea making facility in the room would be very helpful.
- tissue box in the room
- a bin in the room
- some extra hangers in the room

Things to highlight to the manager to also have looked at:

I stayed in room 303 and few minor things to be addressed.

- radiator needs bleeding. It was making a loud noise
- the bathroom door doesn’t shut and unfortunately foul sewage smell was coming out .

2025-10-05 • via Nuitee
N
NAZLI GAMZE • couple • tr
7
2025-10-03 • via Nuitee