Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Heating
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Noise from construction and street

Categories

Cleanliness
7.53
Some issues with cleanliness mentioned, including unclean pool area and leftover items from previous guests.
Service
9
Staff received high praise for their helpfulness and friendliness throughout the stay.
Location
9.04
Perfect location near grocery store and within walking distance to various amenities.
Room Quality
7.99
Generally good room quality, though some issues like noise from outside and cold shower were noted.
Amenities
8.02
Good amenities including pools and gym, but some inadequacies like cold water and limited storage options.
Value for Money
7.98
Good value considering location and overall facilities.
Food and Beverage
7.53
No specific offerings mentioned, standard options expected for this tier.
Overall Experience
8.5
Overall positive experience with a few caveats regarding noise and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 00:54

Property Description

Convenient Location:
Situated in the heart of Tulum, Bakal Tulum By Lockey offers easy access to the city's attractions and activities.

Modern Amenities:
Enjoy air-conditioned rooms, an outdoor pool, free WiFi, and a fitness centre during your stay at our hotel.

Comfortable Accommodation:
Relax in rooms equipped with a flat-screen TV, safety deposit box, and private bathroom. Some units even feature a kitchen and a balcony with city views.

Experience convenience and comfort at Bakal Tulum By Lockey - Book your stay with us now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 74 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.99
Amenities: 8.02
Value for Money: 7.98
Food and Beverage: 7.53
Overall Experience: 8.5
S
shimeon • solo_traveller • us
10
Grear value and quality accomidation- Sergio went above and beyond - outstand proffesional / thank you
2026-07-14 • via Nuitee
S
Shiran • couple • il
10
Pros:

Everything was perfect!! Great facility and location. I would definitely come back!

2026-07-13 • via Nuitee
R
rolando • couple • ar
8
Bien
Pros:

Departamento cómodo. Ubicación. Personal

Cons:

Limpieza. Departamento en planta baja. Salían cucarachas todas las noches. A pesar de señalárselo al personal, no fue solucionado

2026-05-31 • via Nuitee
A
Amalia • solo_traveller • ar
8
Pros:

La atención del administrador Matías Valenzuela. El hizo todo más fácil. Siempre predispuesto a ayudarnos

Cons:

Muy venido a menos

2026-04-26 • via Nuitee
G
Gerardo • couple • ar
10
Recomendable volvería
Pros:

El espacio de las habitaciones, la atención y predisposición de Matías Valenzuela su gerente, también la ubicación del hotel

Cons:

La gente de recepción le falta preparación para las características del hotel

2026-04-17 • via Nuitee
V
Valerie • family_with_children • ca
10
Pros:

Très beau complexe!! Calme et a 5mins de marche des beaux restaurants de Tulum .

2026-03-27 • via Nuitee
N
Nicolas • family_with_children • ar
10
2026-03-24 • via Nuitee
S
Sam • couple • ca
10
Pros:

Luara the property manager is amazing

2026-03-23 • via Nuitee
M
maria • couple • ca
10
Exceptional
2026-03-16 • via Nuitee
T
Tasheva • couple • bg
9
Great value for the money and amazing staff.
Pros:

The property was on a very good location near to stores and 10min driving to the beach. The facility was good with a great pool and rooftop pool and resting area. The security guy was really kind and supportive and the reception team as well.

Cons:

There was a dust in the room. But in general was clean.

2026-03-11 • via Nuitee
L
Lea Andrea • solo_traveller • sk
8
2026-03-11 • via Nuitee
A
Andrea • couple • it
10
Pros:

Posizione ottima in Tulum su una delle vie principali, piene di ristorantini, avevamo una sala privata nell’attico con piscina privata, eccellente

Cons:

Nulla

2026-03-09 • via Nuitee
F
felipe • family_with_children • es
8
Pros:

Las habitaciones estaban muy amplias y bien decoradas, con buenos muebles.
En una de ellas hasta teníamos azotea con otra zona de cocina y comedor y piscina privada.

Cons:

La limpieza en general, había parte del hotel en obra y estaba todo como polvoriento.
No hubo servicio de limpieza en las habitaciones, según parece por falta de personal, lo cual es una pena, porque desmerece al hotel, que en realidad está bastante bien.

2026-03-07 • via Nuitee
L
Laura • couple • fr
10
Un bon séjour passé dans cet établissement, je recommande
Pros:

Le logement nickel ainsi que la piscine vraiment sublime.

Cons:

La propreté pourrait être mieux réalisée. Résidus dans l’évier.

2026-03-03 • via Nuitee
J
Jayashree • solo_traveller • us
9
Great option if you like a safe location with excellent staff, comfy rooms, gym and pool facilities
Pros:

Nice location, about 20 mins walk from the ADO terminal and 5/10 mins from multiple grocery stores and cafes. Very nice staff. I was switching rooms and they were very nice about check-out times. Strong wi-fi. Comfortable room. Access to multiple pools, gym on the roof.

Cons:

A couple of cooking ingredients (oil, salt, pepper) would have been nice. The fan in my room was not working (which I prefer to using A/C).

2026-03-02 • via Nuitee
I
Itai • family_with_children • hu
10
Pros:

The staff, amentities, location close to the main street and to the junction from which we could go to the cenotes and to the beach.

Cons:

Perhaps not enough beds by the pool

2026-02-24 • via Nuitee
M
maria • couple • ca
10
2026-02-24 • via Nuitee
M
Milen Stoichkov • family_with_children • bg
8
Pros:

Good location in downtown with shops and restaurants nearby. Modern room with a nice balcony.

Cons:

The refrigerator was very noisy and there was a problem with the ventilator - can't stop it easily.

2026-01-29 • via Nuitee
L
Leo • family_with_children • ca
10
2026-01-24 • via Nuitee
T
Tuija • couple • no
8
Ville kommet tilbake når som helst
Pros:

Personalet og servicen. Tv:n og kjøleskapet. Balkong mot bassenget med morgensol.
Treningsrom ok men ellipsemaskin trenger oppgradering.

Cons:

Dusj. Vi byttet rom pga både lite varmt vann og ekstremt dårlig vanntrykk men det hjalp kun litt for det.
Det kunne vært kopper til vannet på treningsrommet og håndklær. Utleiesyklene trenger vedlikehold.

2026-01-22 • via Nuitee