Andau Dive Resort Raja Ampat

Aircon didn’t really work. Was really hot in the room

No mosquito net on the bed as the room is enclosed but mosquitos still got in the room and I got heaps of bites in the night

Internet connection needs to be improved a bit

Our cabin was not very comfortable. Not places to sit that weren’t wooden. Also our air conditioner didn’t work hardly, and it was very dark inside the cabin.

Marketed as luxury, but rooms were not made up/clean daily unless you asked for it.

The beach was clean enough, but nobody bothered to bring in the used towels, beach mattress and cups lying around the property. The upkeep is not great.

The restaurant is kept really clean, which was a big plus for hygiene. However, food variety is none, lunch and dinner is Indonesian fare, you are served rice day in and out for lunch and dinner and if you are lucky, maybe one noodle dish in a week’s stay. I’ve no complaints on the taste, but if you have long stays, it does get boring.

Boat transportation is pricey, and the resort and reservations team do not quote the same price. If you are taking a shared shuttle, prepare to spend 4 hours in the open seas is a 2 motor boat, which is not very comfortable, but you also have the option for private transfers that cost a lot.

In my view this is not true value for money against the luxury resort that they claim. Perhaps if this is comparative to the home stays in Raja Ampat, I would say its above average.

Giving a shout out to Angel who runs the restaurant, her service is tops with a really good attitude.

Our room was quite far from the main area, for a family room (with kids) this wasn't practical.
Bad and miscommunication with the dive center. They confirmed by messages that there was no need to book our dives in advance, but once we arrived the communication was difficult (not language barrier but they weren't well organized). They were fully booked and didn't make an effort to accomodate us easily.

Electricity cut, coffee machine not working. Lack of food choices. Less tham basic breakfast.

Staff unorganised, Ants in room absolutely everywhere, crawling on you whilst you sleep. Ants in food the kitchen must be riddled with them as they was serving rice riddled with ants.

Complete lack for organisation for everything. Tours cancelled regularly plans changing far too often. it’s hard enough to find people who want to talk to you at the dive shop let alone anyone who speak fluent english.

They absolutely rip you off with the tours try charging for everything. they charge you to snorkel even if youve paid for the boat and bring your own snorkel gear. they charge an arm and a leg and the service is terrible. Probably the worst stay ive ever had.

Also we asked to get the shuttle boat off the island 2 hours early and they wanted to charge over 5million rupiah more to leave 2 hours early for the privilege. Absolute scammers dont stay in this so called ‘resort’

Stay in a proper family run homestay where they actually care about their guests!!!!

beaucoup de fourmis, y compris dans le lit. L'eau n'est pas remplacée régulièrement. Il faut la ramener soit-même. Le TV se mettait en marche mais impossible de trouver la moindre en scannant donc sans intérêt. La connexion d'un lecteur DVD externe ne marchait pas. Pas de ceintres dans le placards

Transportation to and from the islands can be challenging, make sure you contact the resort before you finalize your itinerary.

There was rat droppings in the water carafes - it's a shame that this wasn't checked thoroughly and we had the most expensive diving trips in Raja Ampat there.

C'è tutto da migliorare, incominciando dal trasporto. Una volta arrivati a questa isola, ca 2 1/2 ore da Sorong, il trasporto è troppo caro, dal porto di Wasai ci era stato fatturati 5'000'000 IDR e per il ritorno 8'000'000 con transfer privato. Siamo stati fortunati a poter compartire con un altro gruppo il ritorno, sempre però discutendo con la Manager.
Inoltre si rimane bloccati su questa isola, senza scappatoia e ci si ritrova con solo fregature.
La cucina, per il prezzo elevato pagato in Indonesia, era esorbitante, e non era stato fatto nessuno sforzo. La manager dava torto al cuoco, che aveva il compito della logistica. Insomma un gran disastro. La quantità di plastica nell'isola è enorme, malgrado i commentari letti da più di un anno, dove era indicato, che stavano facendo dei miglioramenti. Io stessa ho raccolto tre grandi borse di spazzatura della spiaggia.
Siamo rimasti solo con riso e qualche uovo per due giorni, pagando a persona ca. EUR 80.00 al giorno, inoltre c'era un supplemento per avere caffe, cappuccino, ecc...o un complemento ai piatti di base. Miserabile. Inoltre al giorno sono addizionati IDR 500'000.00 per un servizio che quasi non parla nemmeno inglese. Non c'era nessuna trasparenza fin dall'inizio.
Appena siamo arrivati, abbiamo dovuto già discutere riguardo alla camera prenotata con circa 7 mesi di anticipo. Avevamo prenotato una deluxe davanti alla spiaggia con due letti, e insistevano a volercene dare una solo con un letto,malgrado quella con due letti era ancora libera.
Non consiglio a nessuno questo resort. L'ambiente, a parte un gruppo di italiani simpatici, era snob e non ci sentivamo a piacere.
La pulizia nel bungalow, non era eccezionale. Il bagno era sempre sporto, con ragnatele per giorni nella doccia. Sotto i letti non parliamo della polvere. Non consiglio di messere i vestiti nei cassetti, perchè quando ho tolto i miei vestiti, rimanevano macchie rosse.

Il manque un Big manager pour que tout soit un peu plus carré dans les programmations des excursions ou des transferts dommage car le cadre est vraiment top
Il y a tout pour faire encore mieux