Krystal Urban Ciudad Juarez by US Consulate

Hotels
8.5 (1235 reviews)
Avenida Tecnolgico 3750 Colonia Partido Iglesias , Ciudad Juárez , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Pleasant amenities
Comfortable beds
Cons:
Uncomfortable room temperatures
Odors from food
Inadequate air conditioning
Slow check-in
Minor maintenance issues

Categories

Cleanliness
7.83
While the reviews mention clean rooms, there were significant issues with odors and ventilation.
Service
9.8
Positive sentiments on staff friendliness and promptness outweighed the negatives.
Location
9.34
The location was frequently noted as excellent and convenient.
Room Quality
7.29
Guests commented on uncomfortable temperatures and inadequate amenities.
Amenities
8.32
The pool and gym received positive remarks, but several issues were highlighted.
Value for Money
8.28
Guests felt the value was good despite noted issues with room conditions.
Food and Beverage
8.33
Food services had mixed reviews but generally acceptable for a hotel of this type.
Overall Experience
8.8
Overall a satisfactory stay, balancing positive service against some room deficiencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:26

Property Description

Convenient Location
Located just a 10-minute drive from Abraham Gonzalez International Airport in Mexico, the Krystal Urban Ciudad Juarez offers easy access for travelers.

Comfortable Accommodation
Each room is furnished with cable TV, in-room movies, air conditioning, and a private bathroom, ensuring a comfortable stay for guests.

Great Amenities
Enjoy a complimentary breakfast buffet, take a dip in the indoor pool, and stay connected with free Wi-Fi throughout the hotel.

We welcome you to experience the convenience and comfort of Krystal Urban Ciudad Juarez. Book your stay now for a memorable trip!

Important information:

The property has the Stay Safe & Clean Sanitary Certification

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for US$10 per person per night when using an available extra bed.
    People 12 years old and over stay for US$20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1235 reviews
Cleanliness: 7.83
Service: 9.8
Location: 9.34
Room Quality: 7.29
Amenities: 8.32
Value for Money: 8.28
Food and Beverage: 8.33
Overall Experience: 8.8
M
Mayra • family_with_children • mx
10
Pros:

Las instalaciones son geniales y muy cómodas

2026-03-21 • via Nuitee
G
Gilberto • family_with_children • us
10
2026-03-21 • via Nuitee
V
Varela • couple • us
10
2026-03-20 • via Nuitee
E
Erendira Frida • extended_group • mx
10
Pros:

Service

2026-03-16 • via Nuitee
I
Isabel • solo_traveller • us
9
2026-03-15 • via Nuitee
D
Daniela Elizabeth • family_with_children • mx
8
2026-03-15 • via Nuitee
A
Andrea • family_with_children • us
2
2026-03-15 • via Nuitee
M
Marissa • couple • us
10
2026-03-13 • via Nuitee
A
Adolfo • extended_group • mx
9
2026-03-13 • via Nuitee
C
Carlos • family_with_children • us
2
Low quality, everything feels cheap
Pros:

Staff was helpful

Cons:

All facilities were poorly maintained and low quality. Not equal to other Krystal properties

2026-03-12 • via Nuitee
F
Fannie • family_with_children • us
10
Pros:

The hospitality of the hotel

2026-03-11 • via Nuitee
M
Miguel • family_with_children • us
7
2026-03-11 • via Nuitee
J
James • family_with_children • us
9
Pros:

Cleanliness and affordability.

2026-03-10 • via Nuitee
G
Gerardo • family_with_children • us
9
Buena
Pros:

Si ubicacion ver a de aeropuerto el conductor que nos traslado al aeropuerto muy amable el restaurants exelente servicio la mesera muy amable

Cons:

Las almuadas plan mucho a sudor y no Quinton cambiarlas por lo demas muy limpio el cuarto solo ese detalle

2026-03-10 • via Nuitee
T
Tarin • family_with_children • us
10
I love the food good service
Pros:

Everything and the food

Cons:

Nothing

2026-03-10 • via Nuitee
F
flores • family_with_children • mx
10
excelente
Pros:

la piscina muy limpia y con buena temperatura, el aire acondicionado muy practico de usar. El baño y los aditamentos muy buenos, la temperatura del agua facil de regular, muy comodas las camas y las almohadas.

Cons:

el control de la televisión no funcionaba pero el control manual fue facil de usar

2026-03-10 • via Nuitee
J
Jorge alberto • family_with_children • mx
10
Pros:

Todo en general

Cons:

Las toallas muy ásperas

2026-03-10 • via Nuitee
J
Jorge alberto • family_with_children • mx
10
Pros:

Todo esta bien

Cons:

Las toallas están muy ásperas

2026-03-10 • via Nuitee
L
Leslie • couple • us
10
2026-03-09 • via Nuitee
M
Marisol Velasco Dávila • family_with_children • mx
8
Pros:

Comida

2026-03-08 • via Nuitee