SureStay Plus by Best Western Reading North

Hotels
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SureStay Plus Hotel by Best Western
8.2 (705 reviews)
2200 Stacey Dr , Reading , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Garden
See all facilities

Review Highlights

Pros:
Clean rooms reported by many guests
Helpful, friendly and responsive staff
Convenient/good location
Comfortable beds for several guests
Quiet and comfortable for some stays
Reasonably priced/decents value for some guests
Cons:
Breakfast repeatedly criticized (poor quality, ends early)
Room issues: hard beds for some, broken sofa bed, door lock problems
Serious cleanliness incidents reported (mouse droppings, cigarette-holed sheets, mold)
Property is outdated: torn carpet, peeling paint, sink leaks
Amenities problems: ice machine mold, unreliable WiFi
Occasional safety/noise concerns in surrounding area

Categories

Cleanliness
8
Generally reported as clean by many guests, but several serious issues noted (mouse droppings in one room, cigarette-holed sheets, ice machine black mold, expired snack items) leading to mixed cleanliness sentiment.
Service
9.6
Multiple mentions of excellent, helpful and friendly staff with good local recommendations; one complaint about a rude breakfast staff member is outweighed by predominantly positive service feedback.
Location
9
Frequently described as well located and convenient (views/pagoda), though a few guests found the immediate area sketchy and noisy at night.
Room Quality
7.6
Mixed room quality: several guests praised comfortable beds, but recurring problems include very hard beds for some, a broken sofa bed, door/lock issues, leaking sinks, torn carpet and peeling paint.
Amenities
8.6
Basic amenities are present but uneven: WiFi reported as iffy, ice machine mold reported, limited/poor breakfast offering; otherwise standard for the hotel tier.
Value for Money
8.2
Mixed impressions: some guests felt the price was fair or decent, while others thought the condition warranted a lower price; set to target overall rating.
Food and Beverage
6
Consistent negative feedback about the breakfast (poor quality, ended early, ‘horrible’/‘pésimo’) drives a notably lower score for food and beverage.
Overall Experience
8.6
Overall stays are generally positive due to helpful staff, good location and comfortable aspects, but significant negatives (breakfast, occasional cleanliness and room safety/quality issues) temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:33

Property Description

Convenient Location and Nearby Attractions
The Comfort Inn hotel in Reading is centrally located near major universities and popular attractions, including the VF Outlet Center and Maple Grove Raceway. Lancaster and Pennsylvania Dutch Country are just a short drive away, offering a wide range of historic sites and activities.

Modern Amenities and Services
Guests can enjoy complimentary high-speed internet, a fitness center, and a delicious hot breakfast at the Comfort Inn. Business travelers will appreciate the corporate discounts, meeting room facilities, and access to copy and fax services.

Comfortable Accommodations
Each guest room is equipped with essential amenities such as a hairdryer, microwave, and cable television. Some rooms even feature whirlpool bathtubs for added relaxation. The hotel also offers connecting rooms for larger groups or families.

Experience a welcoming and comfortable stay at SureStay Plus by Best Western Reading North. Book now for a clean and comfortable room, complimentary breakfast, and top-notch customer service.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 705 reviews
Cleanliness: 8
Service: 9.6
Location: 9
Room Quality: 7.6
Amenities: 8.6
Value for Money: 8.2
Food and Beverage: 6
Overall Experience: 8.6
S
Scott • solo_traveller • us
7
Pros:

Front desk person was awesome! She made up for the rude franchise owners.

Cons:

Very noisy. Could hear couple next to me having sex, doors slamming during early morning hours and the franchise owners were rude!!

2026-11-07 • via Nuitee
E
Esteisy • couple • do
10
2026-11-06 • via Nuitee
S
Sandra • couple • us
8
2026-11-05 • via Nuitee
T
Tiffani • couple • us
6
A good night sleep-but overpriced for what little it offered.
Pros:

The bed was comfortable, although low to the ground.

Cons:

The noise of the street at night and then banging in the morning, from other business bext door. Short window for breakfast.

2026-11-03 • via Nuitee
F
Frank • extended_group • de
8
2026-11-02 • via Nuitee
R
Rachel • couple • us
8
Pros:

Clean, quiet and comfortable.

2026-10-26 • via Nuitee
M
Matthew • family_with_children • us
7
Great staff very outdated hotel
Pros:

The staff was amazing. Great reccomensaftions on local restaurants and very nice people

Cons:

The sofa bed was broken and they didn’t offer to swap rooms. They couldnt fix the bed. They gave us sheets with cigarette hole in them. The hotel is very outdated and the breakfast was horrible.

2026-10-23 • via Nuitee
K
Kathie • solo_traveller • us
9
Pros:

The staff was extremely helpful.

Cons:

The beds were very hard. We had a total of 4 people and 3 noted the beds being hard.

2026-10-22 • via Nuitee
M
Makayla • couple • us
9
2026-10-19 • via Nuitee
S
Shawn • family_with_children • us
2
Pros:

Location and price

Cons:

The glass shower door fell on me when I was in the shower

2026-10-19 • via Nuitee
R
ROBERT • family_with_children • us
9
StaySure You Can't Beat the Price
Pros:

No problem. Great Service

Cons:

Breakfast should be better

2026-10-17 • via Nuitee
S
Stephen • solo_traveller • us
10
Pros:

This was actually the first time I was able to sleep good and not wake up hurting really bad.

Cons:

The tv remote didnt work very well.

2026-10-12 • via Nuitee
J
J PETER • solo_traveller • us
10
Pros:

Everything
Cleanliness. Breakfast Staff, Comfort of bed

Cons:

Nothing to dislike

2026-10-11 • via Nuitee
C
Carla • couple • us
1
Pésima
Pros:

Estaba limpio y bien localizado

Cons:

El baño tenía rotos de ratones , nos hospedamos en un cuarto de dos camas , en la mañana cuando despertamos y miramos la cama de al lado estaba con caca de ratón 🥴 , fuimos a sacar algunas papitas en las máquinas y tenían fecha de expiración de el año 2023 totalmente decepcionada de esta estancia no vuelvo , poca cosa por un alto precio

2026-10-11 • via Nuitee
E
Elif • family_with_children • ca
5
2026-10-08 • via Nuitee
K
Kersey • couple • us
6
Pros:

Location was great. Bed was comfortable. Hot shower. Staff was nice.

Cons:

Sink leaked. Old and outdated. Torn carpet. Peeling paint. Ice machine hadblack mold growing in it. Price should have been around 70 to 80 dollars to stay so it was a little over priced.

2026-09-17 • via Nuitee
K
Kevin • solo_traveller • us
8
2026-09-13 • via Nuitee
L
Leidy • family_with_children • co
5
Pros:

Bien ubicado y cómodo.

Cons:

El desayuno que ofrecen es pésimo, además se terminó mucho antes de la hora indicada.

2026-09-12 • via Nuitee
K
Krishan • couple • ca
5
It was okay but not exciting. I wouldn’t book this next time.
Cons:

The breakfast was not good and the behaviour of the staff working there was very rude! She started reminding 20 minutes before the closing time of the breakfast.

2026-09-09 • via Nuitee
C
Camdon • couple • us
9
2026-09-08 • via Nuitee