TAJ CHEFCHAOUEN Luxury Hotel and Spa

Hotels
9 (525 reviews)
BAB EL MAHROUK , Chefchaouene , ma

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Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Cons:
Limited amenities
Poor breakfast variety

Categories

Cleanliness
8.46
Some concerns about cleanliness were mentioned regarding the breakfast and areas like the parking.
Service
9.93
Many reviews praised the staff's friendliness and helpfulness.
Location
9.97
The location received multiple compliments with mentions of beautiful views and ease of access.
Room Quality
9.42
Rooms were described as beautiful and well-decorated with stunning views.
Amenities
8.45
Some limitations regarding amenities, such as lack of pool heating and breakfast variety.
Value for Money
8.41
Concerns raised about the price relative to some offerings.
Food and Beverage
7.96
Limited food options and breakfast variety reported.
Overall Experience
9.43
Overall a very positive experience with many complimentary remarks on the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 05:35

Property Description

Luxurious Accommodation
Guests can enjoy air-conditioned rooms equipped with modern amenities, offering comfort and convenience during their stay.

Indoor Pool and Spa Facilities
Relax and unwind in the indoor pool or indulge in rejuvenating spa treatments offered at the hotel.

Convenient Location
Located in the heart of Chefchaouene's Old Town district, guests are just a short walk away from popular attractions and landmarks.

Ready to experience luxury and comfort at TAJ CHEFCHAOUEN Luxury Hotel and Spa? Book your stay now to make unforgettable memories.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 525 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.97
Room Quality: 9.42
Amenities: 8.45
Value for Money: 8.41
Food and Beverage: 7.96
Overall Experience: 9.43
P
Paul • couple • us
10
Amazing Views - Nice Staff
Pros:

Amazing views over the city
Easy to access by car
Friendly staff - Zaid very helpful

Cons:

Not really a negative but be aware that the hotel is at the highest point and there are a lot of steps involved!

2026-02-14 • via Nuitee
L
Louis • couple • ca
10
Quel beau plaisir
Pros:

Tout

Cons:

Rien

2026-02-13 • via Nuitee
N
Nisim • family_with_children • il
9
2026-02-11 • via Nuitee
B
BADER • couple • kw
1
2026-02-08 • via Nuitee
Y
Younes • solo_traveller • fr
10
J’ai adoré c’est génial
Pros:

Top magnifique

Cons:

L’endroit et super beau

2026-01-31 • via Nuitee
S
Stuart • family_with_children • au
2
Abysmal customer service!! Sleep in your car before staying here!
Cons:

This hotel ripped us off, which included charging us for a three-night stay when we were not even in the country. When we asked to speak to the manager / owner, Naima, we were told she was unavailable but that she would would ring us. She never did. We rang and wrote to the hotel on several occasions and the manager was never available to resolve our complaint.
We also found the room to be a bit dirty, some of the gym equipment was faulty and on one morning we had to wait one hour after the commencement of the breakfast service for the staff to turn up!

2026-01-31 • via Nuitee
A
Ahmad • couple • kw
10
افضل فندق في شفشاون
Pros:

كل شي الموقع والنظافة وإهتمام الموظفين

Cons:

لاشي

2026-01-26 • via Nuitee
M
Mounir • couple • ma
10
Tres hâte de revenir a cet endroit
Pros:

L’endroit très propre bien situé équipe accueillantes
Restaurant trop bon service était tres bien
Belle vue panoramique

2026-01-25 • via Nuitee
N
Naomi • family_with_children • us
10
2026-01-20 • via Nuitee
A
Adil • family_with_children • fr
10
Séjour, inoubliable personnel au top, qui ont pris soin de notre enfant, qui avait un an et demi
Pros:

L’hôtel est magnifique, nous avons passé un moment inoubliable. Le personnel était aux petits soins avec nous. Les chambres sont magnifiques La piscine est au top avec un beau paysage en fond. La terrasse est très belle.

2026-01-19 • via Nuitee
K
Keng Yong • solo_traveller • sg
8
Pros:

Friendly and helpful staff

Cons:

The breakfast starts a bit late at 8am

2026-01-19 • via Nuitee
R
rahma • family_with_children • fr
4
2026-01-19 • via Nuitee
M
Mohammad Almamy • couple • fr
6
Un séjour agréable malgré un accueil initial décevant
Pros:

J’ai passé un très bon séjour dans cet hôtel. Le personnel était globalement très accueillant et chaleureux, ce qui a grandement contribué à l’ambiance conviviale, malgré une mauvaise expérience isolée avec un membre du staff. J’ai particulièrement apprécié la décoration soignée, qui apporte beaucoup de charme au lieu, ainsi que la vue magnifique sur les montagnes. La chambre était impeccable, propre et confortable.

Cons:

Cependant, je me dois de signaler une expérience extrêmement désagréable dès notre arrivée, avec un membre du personnel dont l’attitude a été exécrable. Alors que je posais une question tout à fait légitime, il s’est permis de rire au nez, avant d’adopter un ton condescendant et de rejeter toute responsabilité, comme si le malaise venait uniquement de moi.
Étant d’un tempérament naturellement calme et réservé, je regrette d’avoir été poussé à perdre mon sang-froid face à une telle impolitesse. Ce moment a été d’autant plus frustrant qu’il contrastait totalement avec l’accueil reçu par le reste de l’équipe.
J’ose espérer qu’il s’agit d’un cas isolé, et je n’ose imaginer qu’il puisse y avoir des motivations discriminatoires derrière cette attitude. Un tel comportement n’a pas sa place dans un établissement hôtelier. Malgré cela, je garde une image globalement positive de l’établissement, mais j’invite la direction à être plus vigilante sur la qualité de l’accueil pour garantir à tous les clients un traitement respectueux et équitable.

2026-01-19 • via Nuitee
L
Lokman • couple • ma
8
Pros:

Veldig fint hotell

Cons:

Kunne vært mer utvalg av mat

2026-01-19 • via Nuitee
M
Meryem • family_with_children • ca
10
L’endroit magnifique, les employés super gentil et l’endroit très propre. Bel hôtel et très belle chambre
Pros:

Magnifique

Cons:

J’ai tout aimé

2026-01-19 • via Nuitee
W
Wania • solo_traveller • br
10
2026-01-19 • via Nuitee
K
kavita • family_with_children • gb
7
Nice hotel- great views of the town but the customer service and management is poor level
Pros:

Enjoyed the views and amazing bath tub! That’s why I was there …. The rooms otherwise are ok …. Simple design

The breakfast is incredible and very good choice

Some of the staff are kind and helpful and some were very incompetent

Cons:

The reception staff and overall people handling the hotel are not the most professional for a luxury hotel. It was very hard to communicate with them and solve issues.

There was not much luxury - more like a glorified tourist hotel.

The pool was not clean and the jacuzzi is payable
Even though it’s so expensive the hotel. Even after 5 nights no jacuzzi was offered.

Had an incident with staff offering me fruit and tea as a complimentary afternoon snack - and then when I go to see the food bill it’s being charged to my room ? Weird.

The paint work was all coming off outside my room
And for a hotel of such high standards I would keep up maintenance.

2026-01-19 • via Nuitee
A
Abdelhafid • couple • fr
7
2026-01-19 • via Nuitee
D
David • couple • us
4
Would not stay here for a few months until they complete work.
Pros:

The property is very polished and nice, but it is clearly unfinished.

Cons:

They are working on completing work within a few months, but it was not worth it for the price.

2026-01-19 • via Nuitee
A
Anwar • couple • ma
8
2026-01-19 • via Nuitee