Bentley Hotel Old City-Special Class

Hotels
9.4 (2660 reviews)
Bab-ı Ali Caddesi No 2 , Istanbul , tr

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Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Small rooms
Underwhelming breakfast

Categories

Cleanliness
9.34
Cleanliness is mentioned positively, though some reviews suggest issues with room size and humidity.
Service
10
Staff members like David and Seleda received compliments for their helpfulness and kindness.
Location
10
Many reviews highlight the excellent location, close to attractions and transportation.
Room Quality
8.84
Numerous comments reflect that rooms are small and uncomfortable for multiple guests.
Amenities
9.34
Facilities like the spa are noted, but some amenities are perceived as lacking for a 5-star hotel.
Value for Money
8.84
Several reviews suggest it does not provide value commensurate with its price.
Food and Beverage
8.84
Breakfast received mixed reviews, with some describing it as underwhelming.
Overall Experience
10
Despite some negatives, many guests had a very positive overall experience and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:39

Property Description

Luxurious Accommodation
Indulge in the opulence of Bentley Hotel Old City - Special Class, located in the heart of Istanbul. The air-conditioned rooms, garden, and terrace provide a serene escape for guests.

Wellness Retreat
Unwind at the spa and wellness centre offering a sauna, hot tub, and hammam. Pamper yourself with rejuvenating treatments after a day of exploring the vibrant city.

Culinary Delights
Savor a delightful buffet breakfast and relish Mediterranean, Middle Eastern, and Pizza cuisine at the on-site restaurant. With options for vegetarians, halal, and vegans, there's something to suit every palate.

Book now to experience the ultimate blend of luxury and comfort at Bentley Hotel Old City - Special Class.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Location

Guest Reviews

9.4
Based on 2660 reviews
Cleanliness: 9.34
Service: 10
Location: 10
Room Quality: 8.84
Amenities: 9.34
Value for Money: 8.84
Food and Beverage: 8.84
Overall Experience: 10
D
Dharmesh Patel 79 • family_with_children • gb
8
Pros:

Ideal location to the main attractions

Cons:

Lighting in the bathroom was not bright enough.

2026-02-14 • via Nuitee
N
naomi • solo_traveller • gb
10
Gorgeous luxe surroundings
2026-02-14 • via Nuitee
J
John • couple • us
10
Would love to come back.
Pros:

Loved the location.

2026-02-14 • via Nuitee
L
Loskop • couple • de
10
2026-02-13 • via Nuitee
K
Kudryashov • extended_group • ru
9
2026-02-13 • via Nuitee
K
khaled • couple • de
10
Pros:

Thank you Can and Ercan

2026-02-13 • via Nuitee
M
mohammed shazad • couple • gb
10
Pros:

Very clean

Cons:

nothing

2026-02-10 • via Nuitee
S
Stephany • extended_group • au
10
Amazing staff and location and comfortable
Pros:

Staff are amazing and very attentive, rooms are so comfortable and clean with amazing beds and pillows. Location fantastic!!! So close to the bazar and blue mosque.

Cons:

Everything was great!

2026-02-10 • via Nuitee
S
Steven Martin • couple • nl
10
Very central, clean and stylish stay in Istanbul
Pros:

Good breakfast, small but very nice spa area, very central location, very clean, kind staff (David and Can and Selma)

Cons:

All was good - just rooms are too small.

2026-02-10 • via Nuitee
C
Carmelo • couple • es
10
100% recomendable
Pros:

Ubicación excepcional, hotel totalmente nuevo y extraordinariamente limpio. Personal muy bueno. Can en recepción nos facilitó traslado al aeropuerto y muy servicial. Selda y Bozkurt en el desayuno eran muy serviciales y amables.

Cons:

Todo fabuloso

2026-02-10 • via Nuitee
R
Rezaur Rahman • family_with_children • gb
10
Pros:

Very good hotel. Clean and service was good.

Cons:

Everything was good.

2026-02-09 • via Nuitee
D
Dionisia • extended_group • gr
10
2026-02-09 • via Nuitee
D
Daniel • family_with_children • be
10
Pros:

Mister Can was very nice and very professional with us. I recommend this hotel for a trip in Istanbul.

2026-02-08 • via Nuitee
L
Lile • couple • gr
10
Pros:

Ηταν πολύ όμορφο ξενοδοχείο! Ήταν καθαρό. Κάθε μέρα μας αλλάζανε σεντόνια πετσέτες. Το προσωπικό πολύ ευγενικό. Στην ρεσεψιόν ο κ. Can ήταν καταπληκτικός. Ευχαριστώ πολύ!

2026-02-08 • via Nuitee
X
Xiaoyu • couple • gb
10
Excellent stay
Pros:

Good facility and proximity to tourist attractions

Cons:

Nil

2026-02-08 • via Nuitee
M
Marvin • couple • fr
8
2026-01-31 • via Nuitee
R
ruyi • couple • it
10
2026-01-31 • via Nuitee
Васина • couple • ru
10
2026-01-31 • via Nuitee
I
Ivo • couple • sk
3
Great location, but noise and unprofessional pressure ruin the stay
Pros:

The hotel is in an excellent location—very close to the major attractions, which is a big plus. The rooms are clean and the beds are comfortable.

Cons:

Unfortunately, the stay was seriously undermined by several repeated issues:

1) Extremely uncomfortable pillows
The pillows are very poor (synthetic filling/foam, not supportive, doesn’t adapt to head/neck) and caused neck pain. We stayed here before and already raised this, but nothing has changed.

2) Noise: not soundproof + disruptive morning housekeeping
The rooms are not soundproof at all, so corridor noise travels straight into the room. Housekeeping starts very early and is unnecessarily loud—banging equipment, slamming doors, talking outside rooms, and constant walkie-talkie beeping. On top of that, the door to a service/storage room squeaks loudly and repeatedly from early morning.

We had a small economy room that was extremely noisy—you could hear everything from the hallway and also from the courtyard, where loud motors from circulation pumps were running. It genuinely felt like a punishment. We couldn’t fall asleep properly even one night.

3) “High-speed internet” is misleading
The hotel advertises high-speed internet, but in reality it is not high-speed, which was disappointing.

4) Unprofessional / unpleasant moments
Before our arrival, we were offered an airport transfer at a higher price than the one later sent after we paid through Booking, which felt like an attempt to overcharge. Also, during a dispute with a taxi driver who tried to add an illegal “card fee” (in Turkey card surcharges are not allowed), the receptionist sided with the driver and tried to convince us the driver was right. He wasn’t, and I found this unprofessional.

5) Very inappropriate pressure to give a “perfect” Booking rating
At checkout, the receptionist repeatedly and rather unpleasantly insisted that we fill out a Booking.com review in front of him and rate the hotel as “excellent.” This is rude and unacceptable pressure on guests. Reviews should be voluntary and honest—without coercion.

2026-01-31 • via Nuitee
M
Maria Jose • solo_traveller • cr
10
Pros:

Cercanía, buena ubicación, atención excelente- servicio de guardar maletas gratis- alimentación muy buena- limpieza excelente

2026-01-31 • via Nuitee