Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Luggage storage
Massage services
Solarium
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Prime location
Friendly staff
Spacious rooms
Cons:
Inconsistent cleanliness
Limited food options
Dated decor in some rooms

Categories

Cleanliness
8.6
Inconsistent cleanliness reported, notably dark room with carpet stains.
Service
9.6
Staff mentioned as friendly and accommodating.
Location
10
Prime location praised, close to attractions and serene setting.
Room Quality
8.6
Rooms noted as spacious but some furnishings dated.
Amenities
8.6
Limited amenities mentioned, especially regarding food.
Value for Money
9.6
Good value considering the location and overall experience.
Food and Beverage
8.1
Mixed reviews on food quality and service due to low season.
Overall Experience
9.7
Overall experience was positive with many guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 00:09

Property Description

Spectacular Mountain Views
Enjoy stunning mountain views from your room and terrace at Bay Haven Collection, Boutique Hotel.

Relaxing Spa Facilities
Unwind and rejuvenate in the pool with a view and the available spa facilities at the aparthotel.

Convenient Location
With nearby attractions like World of Birds and Chapman's Peak, Bay Haven Collection, Boutique Hotel offers the perfect base for your Cape Town adventures.

Book now to experience luxury and convenience at Bay Haven Collection, Boutique Hotel.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

9.1
Based on 42 reviews
Cleanliness: 8.6
Service: 9.6
Location: 10
Room Quality: 8.6
Amenities: 8.6
Value for Money: 9.6
Food and Beverage: 8.1
Overall Experience: 9.7
B
Baby Ruth • couple • de
9
A short, beautiful stay
Pros:

Spacious room, beautiful view, pleasant staff

Cons:

Breakfast was very limited

2026-02-14 • via Nuitee
A
Arie • couple • nl
10
Pros:

Zwembad en ontbijt

Cons:

Kamer zonder uitzicht

2026-02-12 • via Nuitee
U
Uta • extended_group • de
10
Pros:

Lichtdurchflutete Villa , im grünen gelegen. Super freundliches und kompetentes Personal , Kontakt per Whats App Gruppe Mega .

2026-02-11 • via Nuitee
I
Imran • couple • za
5
2026-02-09 • via Nuitee
L
Luisa • couple • de
9
2026-01-29 • via Nuitee
M
Marlene • couple • de
10
Immer wieder gerne!
Pros:

Das ruhige Ambiente, wunderschöne Zimmer, und super freundliches Personal

2026-01-28 • via Nuitee
S
Stewart • couple • gb
9
Pros:

Extremely relaxing atmosphere and location perfect. Will definitely stay again

Cons:

Nothing, all good

2026-01-27 • via Nuitee
N
Naicker • couple • za
8
2026-01-25 • via Nuitee
P
Philipp • extended_group • de
9
2026-01-19 • via Nuitee
R
Rob • couple • za
9
We really enjoyed our overnight stay. Very confortable and Delicious breakfast
Pros:

The breakfast was Delicious

Cons:

The parking is a bit tight

2026-01-18 • via Nuitee
P
Paul • couple • gb
10
Amazing stay
Pros:

The best thing about this hotel is the amazing food, freshly cooked breakfast and amazing lunches from really friendly staff.

2026-01-17 • via Nuitee
S
Scott • couple • gb
10
2026-01-10 • via Nuitee
B
banderker • couple • za
10
Pros:

Everything! This is definitely a place we'll come again

2026-01-07 • via Nuitee
T
Tracey • couple • za
4
2026-01-05 • via Nuitee
S
shireen • couple • za
4
Suite 5 not good for relaxing
Pros:

The luxurious bedding sheets soft carpet and view the bath was super nice the whole suite was esthetically pleasing.
Staff was very friendly .

Cons:

Unfortunately the stay was not relaxing due to the noise levels from above... really interrupted the peace one was looking for...it settled after 10pm and started after 6am again.also the bathroom was smelling like sewerage and urine. The shower had black mold and the drainage system wasnt working very well at all..the bath took more then 2hours to drain...the shower also clogged with water while using it which we had to then shower with the water off in order for the water to run away.. drainage system definitely needs attention.

The suite was definitely just esthetically pleasing.

2026-01-03 • via Nuitee
F
fungie • extended_group • zw
10
Pros:

Very good reception and staff

Cons:

Nothing here

2025-12-29 • via Nuitee
N
Niels • couple • de
8
Pros:

Sehr schöne, ruhige Lage.

Cons:

Das Personal ist nicht durchgängig bemüht.
Mal wurde man bei unserem mehrtägigen Aufenthalt morgens beim Frühstück sofort bedient, mal wartete man längere Zeit, obwohl nur 1 weiterer Gast zugegen war und wir durchaus bemerkt wurden. Ebenfalls gab es nur manchmal vorbereitetes Früchte- und Müslibuffet, manchmal nicht und man musste nachfragen.
Gleiches galt für den Zimmerservice.
Mal wurde gegen abend das Bett abgedeckt und mit einem Betthupferl versehen, mal wurde gar nichts gemacht und die Handtücher lagen noch nass im Badezimmer, wie wir es verlassen hatten.
Insgesamt ein etwas inkonsistenter Service. Das Personal kommt mit Sicherheit nicht aus dem Hotelgewerbe.
Wenn man das weiss, lässt es sich dort aber sehr gut leben. Wir würden wieder buchen.

2025-12-18 • via Nuitee
M
Marc • couple • fr
8
Globalement un bon séjour car Lodge Hôtel bien situé et très agréable.. mais une reprise en mains du Petsonnel à faire
Pros:

L’emplacement, le caractère du lieu, la piscine, la cuisine du « Chef »

Cons:

Le manque de professionnalisme du Personnel .. tout l’équipe était pourtant attentif mais aucune mémoire des Clients. Peut être aussi un problème de communication car le staff est très jeune et tous ne parlent pas couramment anglais. Nous devions, chaque jour (et nous sommes restés 6 nuits), répéter ce que nous voulions, entre autre, pour le petit déjeuner … et beaucoup de manque de suivi .. oubli de remettre des serviettes, de l’eau, … oubli de clés dans notre chambre .. etc ..

2025-12-10 • via Nuitee
K
Kamogelo • extended_group • za
6
2025-12-10 • via Nuitee
F
Filip • couple • be
10
Heerlijk, rustig, comfortabel verblijf en ideaal om de omgeving van Kaapstad te ontdekken
Pros:

Ruime, comfortabele, moderne kamer met prachtig uitzicht
Bistro met heerlijk ontbijt, lunch en diner
Ideale locatie om de omgeving van Kaapstad te ontdekken

Cons:

Privacy in de badkamer, die naast de werkplaats van het personeel ligt.

2025-12-07 • via Nuitee