Ambassador Transit Lounge Terminal 3

Hotels
6.6 (905 reviews)
Harilela Hospitality Pte Ltd P.O. Box 1030 Singapore Changi Airport , Singapore , sg

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Terrace
Lift / Elevator
Bar
Fax/photocopying
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Clean room
Cons:
Overpriced
Uncomfortable chairs
Cleanliness issues

Categories

Cleanliness
5.74
Various reviews mention issues with cleanliness, especially in shower areas.
Service
7.71
Reception staff were friendly, though some reviews noted dissatisfaction.
Location
8.25
Highly convenient location near the airport.
Room Quality
6.2
Rooms were noted as clean but some furnishings were tired.
Amenities
6.73
Shower facilities were inadequate and overcrowded at times.
Value for Money
5.69
Multiple reviews indicated that it was overpriced for the quality received.
Food and Beverage
6.24
Food quality varied with some items noted as subpar.
Overall Experience
6.21
Overall mixed feelings about the experience due to various issues encountered.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 19:48

Property Description

Luxurious Tranquillity in Changi Airport - Terminal 3

Warm Hospitality and Relaxing Services: The Ambassador Transit Lounge offers a spacious and cosy environment for transit passengers to unwind and wait comfortably for their next flight. Enjoy the warm hospitality and relaxing services that will make your transit at Singapore Changi Airport a fuss-free and enjoyable experience.

Convenient Location: Situated airside next to the Movie theatre near Transfer B, our lounge provides easy access for passengers in the Departure/Transit Lounge North. Take advantage of the business facilities and tranquil atmosphere to make the most of your time in transit.

Important Information for Transit Passengers: Remember, as an airside property, transit travelers must not clear immigration/customs. Our 24-hour front desk is available to assist with any queries regarding luggage, boarding passes, or re-entering the transit area. Plan your stay with us and make your transit in Changi Airport memorable.

Important information:

Guests arriving on an inbound flight must not pass through immigration control. Guests arriving from the city must be checked-in on an outbound flight.

A valid traveling document must be presented during check-in and guests must provide the property with their arrival and departure flight numbers in the special request box during booking.

Guests will not be able to access their checked-in baggage at the hotel, and the hotel is not responsible for guests' checked-in luggage transfer during stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.6
Based on 905 reviews
Cleanliness: 5.74
Service: 7.71
Location: 8.25
Room Quality: 6.2
Amenities: 6.73
Value for Money: 5.69
Food and Beverage: 6.24
Overall Experience: 6.21
Y
Yodi solo_traveller id
8
2026-07-25 via Nuitee
J
Jennifer solo_traveller au
5
Very nice and convenient
Pros:

Food was good and clean toilet.

Cons:

Some people were too noisy, it’s a very open space.

2026-07-22 via Nuitee
L
Lee solo_traveller au
2
Nap room
Pros:

V friendly staff

Cons:

V expensive for a ' nap' room . Yout can leave anything in the room and go for a shower or to the toilet as the rooms dont lock . Also the walls do not fully separate you from.the people in next rooms . V loud had to ask the blneighbiur to kp the noise down

2026-07-22 via Nuitee
S
Sonja solo_traveller au
3
Don't bother 'sitting' in here. Misleading room description!
Pros:

The shower and toilet was clean.

Cons:

The ad and photo in the description compared to the 'room' itself is very misleading.

They describe it ad a hotel... but there are actually 2 sections. A bed area, then the 'room' referred to as a lounge.

I booked a 6hr session from midnight onwards.

The shower and toilet was clean.

I had to ask an attendant (when one was actually present) if I could use the shower AND I had to ask if I could have a dental kit, as there were non in the shower room. Only a towel is in the shower and shampoo/conditioner and body wash. No floor mat/towel.

The chairs in the single room are not very comfortable (do not recline) and the aircon vent blows directly (cold) onto the top of your head.

The lights are kept on and are very bright, which doesn't help if you are staying at the airport overnight waiting for a connecting flight.

The kitchen is in the same area as 'the room' and is constantly noisy, lots of clanging and banging.

The food is very basic as are the drinks. No alcohol is served during midnight and 7am, despite paying a full price, regardless of time booking.

Patrons keep their feet (with shoes) on the small tables and/or on the chairs. Not once did I see the cleaner sanitise nor wipe the tables. They did periodically remove dirty plates/cups. There was a lot of spilt food and crumbs on the carpet that never got cleaned up.

It's very noisy in the small cramped room, as people talking loudly, listening to their phones (high volume), children/babies crying. The room is only 60sqm and multiple chairs next to eachother so quite cramped.

I'd never bother paying $107 again to stay in a brightly lit and noisy room... when you can find a quite spot elsewhere in the airport for free.

There was also only one attendant at the reception desk, despite a long line of people waiting to enter.

Save your money.

2026-07-21 via Nuitee
P
Pandula solo_traveller lk
5
Pros:

Location and shower facility.

Cons:

The lounge area AC was not working properly, informed a few times, couldn't fix it, they just informed Airport technicians.
Sofa chairs small, no head/arm rests,
Crowded most of the time, needed to wait to get into a shower.
Average food for the money.

2026-07-20 via Nuitee
N
Nancy solo_traveller za
5
Pros:

Breakfast was ok. The room was noisy. I could here the next person sleeping

Cons:

The room could have been more sound po

2026-07-20 via Nuitee
K
Kimberly solo_traveller au
8
Good for a quick refresh
Pros:

Very convenient, private shower stalls were great. Nice place to freshen up between long haul flights.

Cons:

At first hard to find. A little crowded in the lounge area, probably not a great place for a decent nap. More dairy free options would be nice otherwise an ok selection.

2026-07-20 via Nuitee
K
Karin solo_traveller us
7
Good value for money and a decent rest for layovers.
Pros:

Check in was fast and efficient. the room and bed are very basic but clean and comfortable. While the shower and bathroom areas were co-ed, I felt very comfortable. These were also very clean.

Cons:

The walls are very thin and did not reach the ceiling so you could hear your neighbour movements and snoring and were potentially impacted by the light in their room. Definity need earplugs and a good eye mask. Despite these drawbacks, it's worth the money and is way better than sitting in an airport lounge for 6-7 hours!

2026-07-19 via Nuitee
A
Alastair solo_traveller au
2
I was dissatisfied with the room mainly because of neighbours activities sounding through the open walls
Pros:

Location was ok

Cons:

The cost
The lack of privacy
Was constantly disturbed by next door light and activity
Need walls all the way up to ceiling to prevent noise and light from next door coming through

2026-07-19 via Nuitee
A
angela solo_traveller nz
7
2026-07-19 via Nuitee
S
SCHMITT solo_traveller fr
8
2026-07-18 via Nuitee
A
AHMED solo_traveller sa
4
2026-07-13 via Nuitee
K
Klaus solo_traveller au
8
2026-07-09 via Nuitee
T
Taylor solo_traveller au
6
2026-07-09 via Nuitee
D
De Graça solo_traveller au
10
Perfect hotel to wind down after a long flight and perfect location and affordable
Pros:

Very accomodating and I have stayed here before and I have never had a problem so yeah highly recommended

Cons:

NA

2026-07-06 via Nuitee
B
Bruce solo_traveller au
6
I had a broken nap & breakfast was fine, but way too expensive
Pros:

The nap rooms are not secure.

Cons:

The no lock nap rooms. The wall partitions that did not go to the ceiling meant you could here other people snoring. I was shocked such poor quality amenity was allowed at Singapore Changi.

2026-07-05 via Nuitee
Z
Zengeza solo_traveller za
9
Pros:

It was absolutely wonderful. The staff was warm and friendly and directed us where we needed to go. The food was also very yummt

Cons:

Loved everything. Keep it up

2026-07-04 via Nuitee
K
Kurosaki solo_traveller au
5
Pros:

Food, drink, staff, location.

Cons:

Showers and toilets very very hot no air flow, aircon in lounge is passable

2026-07-02 via Nuitee
C
Christopher solo_traveller au
7
2026-07-01 via Nuitee
B
Beka couple nz
5
Very basic
Pros:

Convenience

Cons:

Very small Lounge, limited food and drink options.

2026-06-30 via Nuitee